I booked this Hong Kong and Macau trip for my parents. At 70 years old, I was a bit worried about them traveling alone, but the Hong Kong and Macau tour felt quite reliable. The flight from Beijing was quick, and I did a lot of research beforehand. The hotel staff were incredibly warm and helpful. The entire trip was perfect; they saw everything they wanted to see. 11 days in Hong Kong and Macau was more than enough!
The Venetian is an older hotel. I arrived around 2 PM for check-in, and Willson was very enthusiastic. He helped me with the process, gave a general overview of the hotel, provided a map, and pointed out the ongoing renovations, which actually didn't affect my stay at all. I stayed in the North Wing this time, which I found very convenient. Just one floor down to the third floor is the 'Food Paradise,' making dining and shopping very accessible. It's also easy to get to Cunha Street from the West Wing, and taking a taxi to the airport or ferry terminal is very convenient. My room overlooked the golf course and a peek of The Londoner's Big Ben. Toiletries and water were replenished daily!
Staying at the Rio Hotel in Macau was an absolutely fantastic experience! The French palace-style decor is incredibly elegant, with gilded carvings and a giant crystal chandelier in the lobby that's perfect for photos.
The location is superb, right in the heart of the NAPE district. It's a short walk to the Lotus Square and the Grand Prix Museum, and there's a bus stop right outside, making it super convenient to get to Taipa and the Border Gate.
The rooms have just been renovated and are spacious, clean, and offer amazing natural light. The bedding is so soft, I slept soundly all night. The facilities are excellent, including a heated pool, gym, and the fantastic Grand Orbit buffet, which offers Chinese, Western, and Japanese cuisine – even locals love it here.
The service is incredibly thoughtful, with a 24-hour front desk and free luggage storage. The staff are warm and professional. It offers incredible value for money; for the same price, the comfort level is definitely top-notch. I'll definitely be staying here again on my next trip to Macau!
Let's start with the positives, then move on to the negatives.
**Pros:**
The viewing glass was incredibly clean, making for a very pleasant city view. The bathroom had a rain shower. Both the bathroom and bedding were spotlessly clean, and the toiletries provided were of good quality. The hotel itself is relatively new. Both the front desk and housekeeping staff were very polite and helpful. The bedside outlets were compatible with mainland China plugs, so no adapter was needed, and the room even provided a three-in-one charging cable.
**Location:**
The location is excellent, right next to the Grand Lisboa, Lisboa, and Wynn (the original Wynn, not Wynn Palace). However, because the roads are wide, even though they're all on the same roundabout, it still takes about ten minutes to walk across several roads. Families with elderly members might want to consider this. If you're looking for convenient dining options, it's probably better to book a hotel near St. Paul's Ruins; there are a few good ones there. If you're not planning on gambling, you can also book a city view room to enjoy these landmark buildings. Of course, after crossing the road, there's a large bus hub (as shown in the picture), which is a huge plus because you can get pretty much anywhere in Macau from there. The hotel also has shuttle buses to other hotels and major border crossings, and taxis are easy to find. Personally, I think staying in the old district is more convenient than Taipa for city walks; within 1-4 kilometers, you can explore many historical sites, small shops, and local eateries. Macau is small, so taxis are convenient everywhere; the starting fare is 25 MOP, and it cost 76 MOP from Qingmao Port to the hotel.
**Floors:**
The front desk is on the basement level, so there's a distinction between the 'Hotel Lobby' (L floor) and the 'Entrance Lobby' (G floor). Taxis and food deliveries drop off at the Entrance Lobby, G floor.
**Price:**
For your reference: I stayed on a weekday in April, in a city view fountain room, and it cost 600-700 RMB including tax.
**Cons:**
The room lacked a 'Do Not Disturb' sign or light. When I smelled smoke, neither the operator nor the in-room phone answered. The wardrobe doors were covered in grease stains and fingerprints from previous guests; housekeeping likely only did a basic clean and didn't notice these 'common' areas on the cabinet doors. The soundproofing is indeed very poor. Whenever someone walks by in the corridor or talks at a normal volume, it's very noisy in the room. When the cleaning staff on the floor above or in adjacent rooms cleaned, and their mops hit the walls, it caused significant disturbance in the room (as shown in the video recording); it felt like the walls were hollow. Surprisingly, the window's soundproofing was good; despite the busy roundabout below with cars constantly passing, I couldn't hear any noise from outside. My biggest complaint is that the hotel has failed to enforce its no-smoking policy. The elevator smelled like a KTV, and the corridors reeked of stale cigarette smoke, as if the carpets had been smoked in. Passing one room, three men walked out, and the smoke smell that wafted out was nauseating. The 11th floor is supposed to be a non-smoking floor, but I often smelled smoke in the corridor, and on one occasion, the smoke directly entered my room. I opened my door to complain to the staff, but although they were present, they seemed to ignore the situation. Later, I spoke to the lobby manager on duty, who also expressed helplessness, stating it was a matter of certain guests' behavior, and they could only check for smoke smell upon checkout and fine the guests who had already checked out. This simply doesn't solve the problem, so non-smoking, rule-abiding guests like us become the victims. When I went to the front desk to ask a question, I saw a male staff member treating another guest's inquiry with a very perfunctory attitude, not even looking up, which was quite rude, like a roadside shopkeeper dealing with someone asking for directions. Overall, despite claiming to be a five-star hotel, the management is quite disorganized.
My stay at the Yi Fu Hotel in Macau far exceeded my expectations; it's definitely my top choice for this price range! The hotel's location is fantastic – within walking distance of popular attractions like the Ruins of St. Paul's and Senado Square. There are plenty of restaurants, supermarkets, and souvenir shops nearby, making it incredibly convenient. Check-in was very efficient, and the front desk staff were warm and polite. They patiently explained sightseeing routes, transportation options, and local dining recommendations, and even offered luggage storage, which was very friendly to tourists. The room had excellent natural light and ventilation, and the bedding was soft and comfortable, ensuring a great night's sleep. The bathroom was spotless, with a well-designed wet/dry separation. Although the room wasn't exceptionally large, the layout was practical, making good use of the space. Overall, it offers excellent value for money, with attentive service, a prime location, and a clean, quiet environment. It’s perfect for both leisure and short trips. I've already recommended it to friends and will definitely choose Yi Fu Hotel again on my next visit to Macau. I truly recommend it to every traveler coming to Macau!
This was my second stay here, and it wasn't as good as the first. This time, there was a minor issue with the closet door in the room, and the hotel apologized and sent a small gift, which was a nice gesture, though not strictly necessary.
However, ordering food and drinks by the pool was inconvenient this time. The outdoor amusement park was closed, which meant the poolside restaurants were also shut. We had to order from the small shop in front of the pool, and the selection was limited. The restaurant staff would then bring the food over.
The pool wasn't crowded, but we were sitting in a cabana that required payment. Before our food arrived, an older staff member politely asked us to either move or pay. Honestly, with the outdoor amusement park closed and the pool area so quiet, I wondered why they couldn't just let guests use the cabanas for free. But, hotel rules are hotel rules, so I didn't object.
What really stood out, though, was how unfriendly the staff at the shop in front of the pool were. The second woman from the right in the last photo was the worst – no smile, a terrible attitude, and very impatient. She's really not suited for a customer-facing role.
I wanted to order another glass of red wine but decided against it because I didn't want to deal with the unfriendly staff at the shop. I didn't even go to the pool the next day.
By the way, from what month to what month is the outdoor water park usually closed each year?
After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore.
I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau.
The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise.
After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency.
The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent.
Overall, you can stay at this hotel, but don't have high expectations for the service.
Check-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average.
The facilities are a bit old, but the location is great. After clearing customs, I just followed the navigation and walked there. The room isn't big, but it has all the amenities, which is really good. To experience Macanese culture, I even went for dim sum early in the morning.
For my trip to Macau, Trip.com recommended the Holiday Inn. Upon arrival, I found the hotel conveniently located on Beijing Street. The front desk staff and lobby manager were all very attentive and welcoming, truly reflecting the high standard of service you'd expect in a tourist city. The hotel facilities are comprehensive, clean, and well-designed, and the room service is excellent. During my stay, I reported some noise from the surroundings, and it was addressed promptly. I was very satisfied with their quick response.
The hotel boasts an excellent location, with cultural landmarks such as the Lotus Square, Dr. Ho Yin Park, Macau Polytechnic University, and Beijing Tong Ren Tang all nearby, offering plenty of options for exploration.
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The room is very clean and comfortable. The staff are very friendly and nice.
A very pleasant and memorable stay at The Parisian. The location is good as it links to other hotels and shoppes. The room is clean and with fantastic view of Eiffel Tower just in front of our room. The service is excellent especially by Anthony who served us with sincere and caring. Overall, this is so far our best stay and me and my wife had an unforgettable 10th year anniversary at The Parisian.
✨ An Unforgettable One-Night Stay, Perfected by Shirley's Kindness! ✨ ⭐⭐⭐⭐⭐ Where do I even begin? My one-night stay at the Grand Lisboa Palace was nothing short of spectacular, and it was all thanks to a truly magical start at the front desk. From the moment I walked into the breathtaking, art-filled lobby, I knew I was somewhere special. But the true highlight of my entire trip was being greeted by Shirley at the check-in counter. 🤩 Her warm, genuine smile immediately put me at ease after my journey. Her English was flawless, and her manners were absolutely impeccable – she is the epitome of grace and professionalism! To my utter delight and complete surprise, she kindly informed me that I had been upgraded from a Deluxe Room to a suite! 🥳🎉 This wasn't just a simple room change; it felt like being handed the golden ticket to an entirely new level of luxury. Thank you, Shirley, for your incredible generosity – you are a true asset to the Grand Lisboa Palace and the reason my stay was so memorable! And what a suite it was! 🏰 The room was staggeringly beautiful, blending modern luxury with intricate Portuguese-inspired details. The space was massive, the bed was a cloud ☁️, and the marble bathroom with its deep soaking tub was pure bliss. 🛁 The panoramic views of Macau from the window were the cherry on top! 🌆 Beyond the incredible room, the hotel itself is a destination. The architecture is a masterpiece, like a modern European palace. I spent time just wandering the halls, admiring the stunning art installations and the majestic, crystal-domed atrium. It’s a feast for the eyes! 🎨✨ While my stay was short, I made sure to enjoy their wonderful facilities: · The Indoor Pool: It is absolutely beautiful! 😍✨ So serene and elegant, with a classic design that makes you feel like you're swimming in a luxury spa. The perfect place to relax and unwind. 🏊♀️💫 · The Grand Buffet: The breakfast spread was incredible – a global journey for the taste buds with so many fresh, high-quality options. 🍳🍣🥐 · The Spectacle: Just being in the complex felt grand and exclusive. It’s more than a hotel; it’s an entertainment and art empire. I truly did not want to leave. From the world-class facilities to the stunning design, every detail was perfect. But it’s the people who make a place unforgettable, and Shirley’s kindness at the front desk set the tone for a perfect 5-star experience. I cannot recommend the Grand Lisboa Palace enough and I am already dreaming of my next visit! ❤️ #GrandLisboaPalace #MacauLuxury #SuiteUpgrade #BestService #ThankYouShirley #LuxuryStay #IndoorPoolBliss #SJM
I had a wonderful stay at the Morpheus, the architectural and interior design was extraordinary. The futuristic feeling on the space was balanced with the natural light during the day, and lighting at night was beautiful. The service was excellent, all staffs were friendly and helpful, special thanks for the front operation staff Samuel who gave me a brief tour of the building. I had a great time and will definitely stay at the Morpheus again.
We celebrate here my daughter 8th birthday and the room was so big and the balcony view was do good. Love their services from check in up to check out.
Brian was very warm and friendly. He has helped with early check in and upgraded us to the suite room. The room was spacious and the view was great. The breakfast was yummy with lots of choices. Overall, highly recommended and will surely come back again.
We enjoyed our stay so much! Starting from the people in the lobby that are so so accommodating and always ready to listen to our queries. Food is nice, place is so relaxing. Another day off well spent for us!
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