Nice and very new hotel, well located. But the bedding leaves a lot to be desired: the sheets are small and don't cover your whole body, neither in length nor in width. The pillow is tiny and flat. It's a shame and it really detracts from the hotel.
Great customer service! Room was a decent size. Breakfast was good. I enjoyed the fact that we can order our eggs how we want vice getting scrambled from the buffet.easy to get Uber and taxi. We walked one night from the town square where the chriatmas market was and it took us about 30 minutes. Short drive to Schindler factory and jewsih walls. About 30 min drive to Salt mine.
Since we were traveling as a family, we needed a triple room, and this hotel happened to have one. An Uber from the airport cost about 62 PLN, and from the hotel to the Old Town, it was around 27 PLN. There's a bus stop called Mehoffera a 6-minute walk from the hotel, where you can take bus 130 directly to Galeria Krakowska Shopping Mall, the main station, and the Old Town, taking about 20 minutes. The location is excellent.
When we checked in, they told us we were staying at the Premier Krakow Hotel next door. The room was spacious and very clean. Bottled water was provided daily, and the room was warm and comfortable. The service was fantastic.
There aren't many dining or shopping options nearby. The closest is Diamond Kebab, about a 7-minute walk, which was pretty good.
If you prioritize great hotel service, high value for money, and are okay with being a 20-minute journey from the city center, then this hotel comes highly recommended.
Super place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
The hotel was pleasant, the breakfast was delicious, and it was clean. Unfortunately, we were caught in a party in the banquet hall, so we couldn't sleep until 3 a.m. :(
The hotel is decent for its price. However, it's quite a distance from Krakow's Old Town. The breakfast is excellent, considering the price. Overall, we're satisfied, but it would be good if they could fix the issue with the room doors. They close abruptly and make a lot of noise, constantly interrupting our rest. Additionally, a smart TV would be preferable. Finally, we requested a wake-up call service for two days, and it wasn't provided either time. As a result, we missed a pre-paid excursion one day. Interestingly, they did call us for check-out later. It would be beneficial if these points were taken into consideration to improve the quality of service.
Great hotel, great location!
The hotel was clean and tidy. The rooms were adequate for our needs. Shower pressure was one of the best we have had in a hotel, ever!!
We used the bar for drinks, which was well priced and the lady behind the bar was great!!
The only issue with the hotel is that they have a lot of school groups staying, with the guests being quite noisy running around, banging doors and talking loudly at all hours of the day.
Excellent location less than 5 minutes walk to the airport. Ideal for those with early flights to catch. Also accessible to city via the local train. Hotel offers a super comfortable sleep.
Amazing
83 reviews
9.4/10
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9,5/10
Amazing
LLesley and NigelSuper place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
Ccool_dudeIf you are on a short trip to Krakow, this is the best hotel to be at. First of all warm welcome at the reception, welcoming staff, freshly baked cookies with aroma, delicious apples if you are hungry. Everything is so perfect, i will consider again if i want to stay.
AAnonymous UserThe hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station.
Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift.
Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
AalbertltThe location was the best, right next to main station, big shopping mall, and tram stops. The room was modern ( it is either very well maintained or recently renovated ). The breakfast was great. It even provide juicer machine where you can make fresh juice by yourself (choices are: apple, carrot, beetroot). Something that I rarely see even in five stars hotel. The most amazing is the hospitality of the staff. We received welcome wawel chocolate during check in and polish pretzel during check out. Special thanks to the receptionist, Ola for passionately explaining the major tourist attractions in the city ( seriously, you have the talent to become a tour leader ;-) ). Also not to forget special thanks to Anita for recommending local polish restaurant and offered welcome chocolate. Both are amazing staff and I can feel their sincerity when serving guest, so make sure you treat them well Mercure, they are your assets :)
AalbertltAn amazing ski in ski out with thermal bath resort hotel. The ski facility was great. The thermal bath was the best. There are water slides, wave pool, lazy river, etc. A little improvement for the breakfast. Although the variety offered was plenty, I feel the breakfast quality at Mercure Krakow Miasto was better despite having less breakfast variety. Everything else was great and I am really satisfied. One tips: get your lunch or dinner at the restaurant outside the hotel's main building. You will see it when you exit the hotel toward the thermal bath direction from the outside. They have great pork knuckle at really affordable price (around 12 euro for a big pork knuckle). Combine it with their boiled potatoes at very affordable price (around 2 euro or something). In my opinion, they are a much better choice than the express food inside the thermal bath. If you like chinese style dumpling, make sure you choose the ”Meat Dumpling” at the outside restaurant (the one selling pork knuckle). It taste much better than the dumpling with some sort of ”cheese filling” offered by the restaurant in the pool area.
GGuest UserThe hotel is in an excellent location, the service staff is friendly, the room is located on the side, there are two balconies in the room that you can walk to and from, the sunlight shines into the room and it is very comfortable. It is highly recommended to stay here when visiting Krakow.
SSiraI absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
GGuest UserGreat hotel in unbeatable location in krakow.
Room was spacious and modern, including huge bathroom.
Beds were a little small (we had 2 doubles for 3 people).
Staff were fantastic through from reception, to breakfast to the spa and the housekeeping staff
Would return.
GGavp1990Great hotel, great location!
The hotel was clean and tidy. The rooms were adequate for our needs. Shower pressure was one of the best we have had in a hotel, ever!!
We used the bar for drinks, which was well priced and the lady behind the bar was great!!
The only issue with the hotel is that they have a lot of school groups staying, with the guests being quite noisy running around, banging doors and talking loudly at all hours of the day.
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