TTiantianTo celebrate Children's Day, I brought my family to Mission Hills again, but this stay was a mixed bag. I rarely write reviews, but this time I really want to give a detailed one.
First, let's talk about the good parts:
1. Upon check-in, the lobby service was very friendly, especially Steven from the lobby staff. Before our car even stopped, we heard a warm welcome. He helped with luggage, guided us through check-in, and introduced family activities, etc. He left a deep impression on me and instantly brightened my holiday mood. Check-in at the front desk was surprisingly fast, no waiting at all, which is rare.
2. The lobby bar staff was very enthusiastic. From entering the lobby bar to sitting down, they thoroughly explained the afternoon tea options and thoughtfully informed us about available discounts. Absolutely fantastic! I apologize for not remembering the name of this excellent staff member.
3. The recreational activities were plentiful. At Squirrel Land, there seemed to be many staff members, but no one proactively asked us what we wanted to play. After we inquired, we paid for the chargeable activities. While my child was enjoying an activity, a young lady came over and enthusiastically introduced the Children's Day activities available tomorrow. This definitely deserves praise.
Now, I need to talk about the disappointing aspect: the buffet dinner!!!!!!!!
Looking forward to Mission Hills' buffet dinner, I booked a package that included it. I also invited two relatives to join us for the buffet. I spent over 400 RMB on ** (platform name omitted, assuming it's a booking platform), and for 4 adults and 1 child, I estimated the total buffet cost should be at least 800+ RMB. What kind of terrible dining experience did I end up having?
1. On May 30th, I called the restaurant in advance to make a reservation, but was rejected. I was told to come early to secure a table because there was a group booking. At exactly 6:00 PM, I arrived at the restaurant. It was incredibly crowded, and many food items weren't being replenished. A waiter suggested I come back after 7:30 PM. Okay, I accepted. I called my family members and told them to come after 7 PM.
2. At 7:10 PM, we went back to the restaurant and finally got a table. Then, something even worse happened: there was nothing to eat. Plates were empty. We were given four lobster coupons, but we couldn't find any lobsters anywhere??????? In the end, we didn't get any. The plates were empty, the grill was empty. Okay, we waited, until almost 9 PM. We mainly ate noodles, fruit, and air, and felt full. We didn't want to make a scene and spoil our mood further. The table next to us was complaining.
So, I advise anyone planning to have the Mission Hills buffet dinner soon: don't choose it. You'd be better off going to Mission Hills New Town for other dining options.
4. Regarding breakfast, has the quality declined? What happened to Mission Hills' standards? Besides the rooms and hotel facilities, which are still familiar, the F&B is simply a disaster. I apologize, but I'm still angry thinking about it now.
I suggest checking out the Sanzhengyue buffet dinner. It's similarly priced at over 200 RMB per person, also full, but the food quality is consistently good.
Finally, on the check-out day, I met a short-haired female manager in the lobby and couldn't help but voice my complaints. I'm grateful that someone listened. So, ultimately, I'm giving a 5-star rating, which is for the hotel staff, the excellent service staff. They definitely deserve praise. Oh, and the late-night sweet soup was fantastic.
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