GGuest UserI arrived at approximately 2:00 PM, and although my room was not yet cleaned due to the holiday period, I understood the situation. I checked into Room 232, the 270-degree sea view room, which was the highest available category at the time of booking.
Unfortunately, several issues significantly affected our stay. The condition of the room facilities was disappointing. In the first bathroom, the flush button was loose and partially detached, and there were visible cracks on the wall. In the second bathroom inside the sea-view bedroom, the door stopper was detached and the drainage system did not function properly.
Additionally, the glass panel near the wardrobe had a long crack, which made us uncomfortable using the area as we were concerned about causing further damage. Most importantly, the refrigerator was not functioning. Although a technician came on the first day and informed us that there was no power supply, no proper resolution was provided. On the second day, another technician was arranged, but we had to wait for a long time, which disrupted our travel plans. Eventually, we were informed that the refrigerator could not be used temporarily. As my family stayed for three nights, this meant we were unable to use the refrigerator for the entire stay and had to leave items with the reception, which was very inconvenient and did not reflect the value of the room.
Regarding cleanliness, the first day was satisfactory. However, on the second day, the housekeeping service appeared rushed. There were hair strands left in the room, and the bed was not properly made — the bed cover was simply pulled over without proper arrangement, and the bedding looked untidy and wrinkled. I was quite disappointed with the cleanliness standards.
Furthermore, the booking was made for three guests, yet only two glasses were provided in the room. There was no tea available, only bottled water. Communication via WeChat was also quite slow when requesting assistance.
On a positive note, the room view was beautiful, the location is excellent, and the staff who assisted us before check-in were helpful. The room design and view are truly impressive. However, after check-in, the overall experience did not meet expectations. Additionally, the mirrors in the room had noticeable stains.
I hope this feedback will be taken into consideration for service improvement. Thank you for your attention.
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