3 Stars Hotels in Missouri, United States

Nicest thing I can say is that the clerk apologized profusely! The 1 star is for her. Beyond that, the place is a craphole that should be shut down. Upon checking in I was informed that the indoor pool, which really was the only reason I chose there, was closed due to maintenance issues. Disappointing, but ok. I get my room and realize that the toilet won't flush and the sink won't drain. Do they check that everything works in the rooms before renting them?! Apparently not. Told the clerk as I went to supper about issues, and they were repaired by the time I got back. That was Friday evening. Spent the night Friday without further issues, except for an ant here and there. Spent Saturday with my daughter, and got back about 4:30pm. Filled my travel cup with ice from the hallway ice machine, which amazingly worked. Hallelujah! Filled my cup with a soda, replaced the lid on my cup AND the empty soda bottle hoping not to attract more ants. Went to take a drink 20min or so later and noticed ants crawling on outside of my cup. Annoyed now, I washed outside of cup and nightstand with soapy water to remove any possible residue. Then I went up to the front desk(since the phone in my room didn't work!)and asked if they had any ant spray and, as I was handed requested spray, was informed that there were quite a few ”long-term guests” that were probably not the cleanest people that refused to allow housekeeping in their rooms to clean. I stated that there should be a rule that housekeeping must be allowed in at least monthly to clean and inspect rooms for just this type of problem. Received a mumbled non-answer. During conversation with clerk I was pulling live ants out of my hair and swiping them off my clothing. I went back to my room and sprayed myself, my bed, entire nightstand, oxygen equipment, and trashcan. Tried to relax(yeah right!), but continued swiping ants off my person. The final straw was when I noticed several ants crawling up my oxygen tubing. After discussing with my family at home whether I should try to tough it out since it's now 9:15pm and I live 2 hrs away, or risk driving tired at night, we decided for my health it was better to leave. I hurriedly packed and went to check out. Same clerk was on duty as had been there all afternoon(Does she have a relief person?), and after explaining that I was checking out and going home and why, apologized profusely and offered me a different room. Why would I agree to a different room that would probably be in the same or worse shape?! As I'm backing out the door she's saying something about needing to call her Manager to approve whatever she's doing, whatever that was, probably/ hopefully issuing me a refund, I said I would call tomorrow to discuss things. As soon as I got home I unloaded my suitcase into the washing machine, which normally would have been done in the morning but I didn't want to bring ants into my home, took a long shower, and finally went to bed around 1:30am. I'm writing this

It's an old building, and the elevator has been there for many years. The room is relatively large, and the furniture is relatively new. There are pots, pans, cups, microwave, large refrigerator, and sink for washing vegetables in the room. If you want to make something to eat, there is absolutely no problem, and the bathroom is relatively good. It is big, and there is a simple wardrobe, but the bed is not big, and it is a bit reluctant to sleep two people. There is no parking lot, and it is not easy to park at the moment of construction in front of the door.

Except for the location, which is a bit biased, everything is good, breakfast is rich, there is a free shuttle bus within three kilometers, the room is comfortable, the kitchen is complete, and the use is convenient, all in all very satisfactory.

Darrell (shuttle driver) was the highlight of the stay. He was very personable, energetic and made our whole party feel welcome. The front desk team coud take some notes on hospitality from Darrell. The hotel is centrally located but the building is a little dated.

Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!

We had two teams, about 20 families, that stayed here for the MLK VB tourney held at the convention center (an easy 3 block walk). The hotel was clean and quiet, an important factor when trying to get good rest as athletes. Housekeeping was offered daily. I appreciated the number of towels available in the room, as well as the quality! We ordered from the on-site restaurant and the food was good with decent pricing, comparable to restaurants nearby. No complimentary brkfst. Hotel offered valet parking for $28/day, or there was a $10 garage just around the corner, and another for $18 the opposite direction. The hardest issue we encountered was finding a place to actually park/pull up to unload bags just to check in when we first arrived. Same for check out. Hotel is on a street corner w zero designated hotel parking. Ultimately, I would recommend this hotel and I’d stay here again.

We had a great time visiting STL and staying at Clayton Plaza was part of that. Our room was clean and seems to be newly updated. The free breakfast was delicious.. My son swam in the pool each day .. The staff was nice and helpful.. I had an evening when my shower didn't start ( digital shower) and they were quick to take care of the situation. I highly recommend this hotel and hope to come back some day.

Very good airport hotel, suitable for passengers to St. Louis at night. Free airport transfers, room service, and reasonable prices. Good quality shampoos and small bath items

Hotel is in a great location, easy to find and parking is fairly easy, either in the outside parking lot or under the hotel in the parking garage. The fee to park is hard to understand, just another way that the hotel has to make money and there is just no way around it, unless you park at the hospital across the street (not recommended) Area around the hotel is safe. Hotel is old and dated, probably has not been updated since the day the hotel was born. Hotel check in staff was nice and friendly, and check in was quick. Room on the 11th floor was below average, as the hvac unit was very noisy and the bottom of the sliding doors at the balcony were not every cleaned and very moldy due to the moisture. The hotel was packed with everyone wanting to attend the parade. Room was in dire need of updating, bed was king and kinda lumpy and the fold out couch was poor and thin. Older tv's worked ok but they were dated and the picture could not keep up with the image....breakfast for us was at 9 am and the poor cook acted tired and upset that he was still working, so we felt bad having to ask for an omlet and he acted upset that we asked. the Breakfast was wiped out due to all the people going to the parade and we could only locate one poor waitress who was trying to keep up but plates and bowls were hard to come by. The food was not stocked after 9 so we just fended for ourselves. Just be forewarned that the hotel is a nice OLD traditional embassy suites with two rooms which is nice

It's an old building, and the elevator has been there for many years. The room is relatively large, and the furniture is relatively new. There are pots, pans, cups, microwave, large refrigerator, and sink for washing vegetables in the room. If you want to make something to eat, there is absolutely no problem, and the bathroom is relatively good. It is big, and there is a simple wardrobe, but the bed is not big, and it is a bit reluctant to sleep two people. There is no parking lot, and it is not easy to park at the moment of construction in front of the door.

Except for the location, which is a bit biased, everything is good, breakfast is rich, there is a free shuttle bus within three kilometers, the room is comfortable, the kitchen is complete, and the use is convenient, all in all very satisfactory.

Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!

We have stayed with Drury before, but different locations in St. Louis. This was our first time at the Arch location and won't be our last! Absolutely wonderful customer service. Best kickback yet! My son had a wonderful experience hitting up the Market for a late snack and the associate was soooo nice! They had microwaveable pizza and candy, perfect! Will Absolutely stay here again.

This is the worst hotel experience I have ever had. There is no available breakfast as advertised. There is no restaurant as advertised; there is a printed menu in the bar but it was not serving. One of the reasons I was staying was for the breakfast as part of my IHG rewards perks. I was promised points for the lack of breakfast but was not given any. Looking at past reviews, breakfast has been gone for a long time despite the advertisement of it. Additionally, the parking garage instruction email gave the incorrect parking garage, which cost me money to exit to park in the correct one. The access to the correct parking garage was confusing. An address is not even given, just turning instructions, and access is via a bank lobby. There was no upgrade or perk given to Diamond members. In fact, this was so blatantly disregarded that I have no idea why anyone would spend big with loyalty at IHG. I was not allowed late check out, even by 30 minutes. I’ve never had such lack of accommodation when I told them I might run late. In fact, the evening staff told me “check out at 12 would be fine, but confirm with the morning staff” and the morning staff didn’t allow a minute past 11. The front desk had a single person working it which caused long lines at the desk. I was not offered any solution or refund for their errant instructions on the parking garage. The phone in the room did not work. Overall, what should’ve been a relaxing stay ended up with chaos. I should’ve read more reviews before booking. I still never got any of the points promised for the lack of breakfast but I am done dealing with this nightmare hotel.

my room was on the 6th floor (625)right below the bar/night club. This was on a Friday night. I wanted peace and quiet in my room after a long drive to St. louis. I not only heard the music but felt the bass. Called the front desk. They did lower the music and bass. The front desk did agree to switch my room the next day. If you book, ask Element not to put you on the 6th floor!

I stayed here with my nephews a week ago. There were a lot of events in the city and most rooms were sold out, but this one was in a good central location and I reserved two nights for $600. The hotel and rooms were ”OK”. Clean and comfortable. Not what I was expecting for the price, but I picked it mostly for the location and short driving times for the attractions we were wanting to do over the weekend, so that was fine. After waking up the first morning and taking a shower, I came out to one of my nephews telling me the front desk called to come downstairs because there was a breakin in the parking lot. I went down, and 8 cars had been broken into overnight. The parking lot had no cameras, and there were no leads on a suspect. After talking to the police, insurance, repair shop, etc. I visited the front desk, and though annoyed tried to be friendly. I asked how often this happens. ”Not often”. Is the hotel able to help us out in any way? That resulted in a sneer, and ”We might be able to provide you with a boxed breakfast if you insist”. (The box breakfasts cost guests $5, unless they are platinum-tier rewards members (which I am), and then they are free.) I thanked her, but let her know we had already had our breakfasts, and asked if the manager would be in that day. She let me know he only came in Monday-Friday 9-5, but the hotel policy was that they were not responsible for damages in the parking lot, so contacting him would not do any good. This is the part that still bothers me. I can understand the insurance reasons of not being responsible for actual damages suffered in a parking lot. But I would expect it to be good business to at least pretend to be sympathetic to your customers, and offer some kind of refund/comp and an ”I'm sorry this happened to you during your stay with us” response. If I had stayed at a $50/night hotel I would have understood, but at the price I paid I would expect some sort of basic security and customer service. I've stayed 13 nights in Holiday Inns since March, and have two more reserved for later this month at a different one I've had good experiences with, but I'm rethinking my future stays due to the callous disregard of this one.

The hotel is very historical and the style is a bit too old The overall decoration is black and lacquered At night, the door is a tramp. The night lights are roaring It's scary.

Darrell (shuttle driver) was the highlight of the stay. He was very personable, energetic and made our whole party feel welcome. The front desk team coud take some notes on hospitality from Darrell. The hotel is centrally located but the building is a little dated.

We had two teams, about 20 families, that stayed here for the MLK VB tourney held at the convention center (an easy 3 block walk). The hotel was clean and quiet, an important factor when trying to get good rest as athletes. Housekeeping was offered daily. I appreciated the number of towels available in the room, as well as the quality! We ordered from the on-site restaurant and the food was good with decent pricing, comparable to restaurants nearby. No complimentary brkfst. Hotel offered valet parking for $28/day, or there was a $10 garage just around the corner, and another for $18 the opposite direction. The hardest issue we encountered was finding a place to actually park/pull up to unload bags just to check in when we first arrived. Same for check out. Hotel is on a street corner w zero designated hotel parking. Ultimately, I would recommend this hotel and I’d stay here again.

Hotel is in a great location, easy to find and parking is fairly easy, either in the outside parking lot or under the hotel in the parking garage. The fee to park is hard to understand, just another way that the hotel has to make money and there is just no way around it, unless you park at the hospital across the street (not recommended) Area around the hotel is safe. Hotel is old and dated, probably has not been updated since the day the hotel was born. Hotel check in staff was nice and friendly, and check in was quick. Room on the 11th floor was below average, as the hvac unit was very noisy and the bottom of the sliding doors at the balcony were not every cleaned and very moldy due to the moisture. The hotel was packed with everyone wanting to attend the parade. Room was in dire need of updating, bed was king and kinda lumpy and the fold out couch was poor and thin. Older tv's worked ok but they were dated and the picture could not keep up with the image....breakfast for us was at 9 am and the poor cook acted tired and upset that he was still working, so we felt bad having to ask for an omlet and he acted upset that we asked. the Breakfast was wiped out due to all the people going to the parade and we could only locate one poor waitress who was trying to keep up but plates and bowls were hard to come by. The food was not stocked after 9 so we just fended for ourselves. Just be forewarned that the hotel is a nice OLD traditional embassy suites with two rooms which is nice

The sanitation and service of the hotel are good, and no cleaning was done after staying for three nights. The hotel quilt is not a quilt cover, it is two sheets put together. The hotel does not provide slippers, you can ask the front desk for toothpaste and toothbrush. The hotel is very close to the country club plaza. It is convenient for shopping. There are Internet celebrity jacks barbecue restaurant, bolin Chinese restaurant, and cheesecake factory next to it. It is recommended to walk for about 15 minutes to the Nelson Museum.

I came here after my flight out of Kansas City was delayed overnight. The rate was great, and the room was very comfortable. My only criticism has to do with the airport shuttle. They do have a free airport shuttle, but for the trip back to the airport you need to reserve a time in advance. My preferred time was already fully booked, so I had to go 20 minutes earlier - not ideal when it meant switching from 4 AM to 3:40 AM. Try to get on the shuttle schedule as soon as possible if you stay here and need to get back to the airport. But overall, I was very pleased with the hotel, and think that they are a good choice if you find yourself needing a hotel near the Kansas City Airport.

Close to the airport, there is a shuttle bus, the price is also affordable, there are breakfast, refrigerator, microwave oven, etc., the room is also big, can only be checked after 12 o'clock, the earliest airport in the morning is delivered at 4:1, the driver is good, can not help but give tip

This hotel is on the National Registrar of Historic Places and in a historic area of KC. This creates a nostalgic vibe. The hotel gym is adequate and lots of shops and restaurants are nearby within walking distance. Overall I had a great stay.

Great place to stay if starting a bike trip on the Rock Island Trail south from Kansas City. Short ride to the trailhead. Great view of the stadiums. Hotel and room was clean. Disappointed in room air conditioning efficiency, cooked to order breakfast food and staff were good (disappointed they were not running their buffet the day we stayed). The pool area was clean and enjoyable for our group. Front desk staff were friendly and helpful.

Kansas City has some crazy weather. One day it’s Sunnyside up next day it’s raining cats and dogs. All in all it was a great weekend. There are many many bars and restaurants in walking distance or the tram in the back of the hotel is free, which is a big plus. Didn’t really like that valet parking wasn’t included or that there is no option for self parking. So the only choice you have is to valet park unless you want your car unattended. I will say, the valet is worth it 100%. Those people are rockstars at their job. Shaleua was the one to help us out. This young lady so kindhearted and patient with us she explained to us that valet parking was the best option. (Even though we didn’t want to pay $32.

We had a great time visiting STL and staying at Clayton Plaza was part of that. Our room was clean and seems to be newly updated. The free breakfast was delicious.. My son swam in the pool each day .. The staff was nice and helpful.. I had an evening when my shower didn't start ( digital shower) and they were quick to take care of the situation. I highly recommend this hotel and hope to come back some day.

Very good airport hotel, suitable for passengers to St. Louis at night. Free airport transfers, room service, and reasonable prices. Good quality shampoos and small bath items

This is a beautiful hotel in a great location if you are looking to go to a Cardinals game, the zoo, or other downtown attractions. The area it sits in has multiple options for fast food or sit down dining. The Galleria mall is minutes away. The hotel staff was very friendly. There is a great sitting area outside with chairs and a fire pit. The rooms are modern and clean. The bathrooms are fantastic with awesome showers. I would request a room that does not face the freeway as you can hear traffic. It’s not as bad as I thought it would be however you can hear sirens and very fast cars in the middle of the night. There is not free breakfast or coffee in the lobby and the breakfast is overpriced for what you get. However there are many options nearby. There is a Starbucks in the lobby and one across the parking lot. This is why I gave four instead of five stars. We stay in this area every year and we will come back.

We arrived on a Wednesday night, after reserving a “balcony” room with two double beds. Our party included two adults and two children (as confirmed via our online booking). Upon arrival our room had only three sets of towels. Upon contacting the front desk, we were told that we could come down to pick up additional, as they didn’t have staff to deliver. We DID notice a housekeeper cleaning “front of house” areas, but evidently delivering items to guest rooms wasn’t part of her job description. Our room did NOT have a balcony. It wasn’t of major importance to us, however, we DID pay more (per room night) for this feature. When it was brought it to the attention of the front desk (“manager” Alicia or Amanda?), she kindly adjusted our rate. However, when checking out on Sunday, we found that while 3 nights were “adjusted” appropriately, our Thursday night rate was actually increased $20. This was above and beyond our quoted balcony room rate. (We were in a standard room for the duration of our stay.) This concern was brought to the attention of the front desk clerk working on Sunday morning. She explained that her “manager” wouldn’t be in until mid-afternoon, and she had no “access” or rights to adjust room rates. We find this unacceptable- not having a Manager on Duty “on site”, who can handle guest problems during a Sunday morning (mass) checkout. The clerk we spoke to did not apologize, and seemed indifferent to our concern. Also observed in the lobby was (what appeared to be) a non-hotel guest “transient” sitting on the couch and “tweaking” (rocking, talking to self, urinated on carpeted floor). The person asked us for money, and hotel staff appeared to allow this person’s presence in their lobby setting (rather than encouraging her to “move along”. Is this common practice? The hotel decor is beautiful, and the landscaping well-kept (sprinkler system was working throughout out stay). Parking lot was to be resurfaced. Our key cards didn’t work on several occasions, thus causing us to return from 7th Floor to front desk for reprogramming. Lastly, the majority of the sandwiches, salads, and wraps in the sellf-serve cafe area had reached their expiration dates. But, the breakfast buffet offered within the lower level dining area exceeded our expectations. This property has much potential. However, management and staff will have to pay better attention to detail if they hope to advance to the next level!

My daughter and I stayed here during a soccer tournament over Labor Day weekend. The staff was friendly, the beds were comfortable, and the hotel was clean. The parking garage is a great parking option. The location was very convenient to the highway. Would definitely choose to stay here again.

Really a good hotel. Just besides the car return and I can walk there in minutes. Free breakfast and free dinner. Although very simple but never expected free dinner. Three drinks per day for free. Shuttle to airport is provided any time when you are ready to go, not scheduled. WiFi speed is more than 100mbps and stable. No limitations. Very good for video meetings for my work. Highly recommended.