Sonesta ES Suites St. Louis - Chesterfield

I appreciate the large space that we had. However, These are the most cheaply built lodging facilities that I’ve ever stayed in. There was a quarter of an inch gap in the front door where you could actually see daylight outside and the air poured in . It was freezing on the bottom floor and 25° higher the top floor because it was making the heat kick up because all of the cold air pouring in from the front door. So the people on the bottom floor froze and the people on the top floor fried .We had to stuff towels in the door the best we could to keep the air out. Nobody slept, because the bad temperature fluctuation it was terrible. They did do good job, putting the icemelt on after a minor snow we had. Breakfast was not existent. It was a bunch of bagged eggs and something that looked like bacon although I’m not really sure what it was. And when I got there 20 minutes before closing, everything was already put up. Then I try to get coffee and there were literally coffee grounds in the bottom of the coffee maker, and no coffee. It was a black paste with coffee grounds. I’m not asking for a lot, but can you please make this drinkable. As far as I’m concerned, we paid way too much to stay here, and probably will not choose this place again. Ceiling fans were dirty, and my toilet did not look that clean.

We had a great time! Breakfast leaves a little to be desired, but was pretty good some days. Overall excellent experience!

Two bedrooms and two baths were exactly what we needed for this trip. The concept here is terrific! With some updates (including new living room furniture) and a little better cleaning, this could be an exceptional place to stay. Worked great for our weekend. Would love to see them take this to the next level.

Property photos were very nice. Actual unit was very run down. Patched holes in the furniture. Dents in the appliances. Dents in the walls. Chipped paint throughout. Bathroom sink in loft area would not drain and the hot water did not work upon arrival. Had to call maintenance. It was eventually fixed the same day. Was an inconvenience after a long day of travel. Bathtub in loft area was SUPER slow to drain. Called maintenance and was told plumber couldn't come until the next day. We just dealt with it. Very disappointed. If we hadn't have pre-paid for the room, we would have checked out and went to another hotel. Exterior of property was in the same condition. Construction going on next door was noisy. Check in staff was SUPER nice and friendly! Would not recommend staying here. Especially for what we paid, I expected much better.

This property was the best! I loved their breakfast, cleanliness, customer service and everything else!!!

This hotel was good value. It allowed us all to stay in the same area for a great price. The only ding on our room was the floors needed a good cleaning and bed spread had some stains. The staff was friendly and helpful. Overall it was a good stay.

Pleasant staff and nice hotel. Breakfast hours too short and not a lot of choices. Need more bed pillows.

I asked for a handicap room due to my disability and I was given a room that no handicap access to it. I was trying to give this location another chance since we notice that the management had changed and it takes time to get into a normal rhythm. Unfortunately they need a great deal of time to get the property back up to the luster it was.

The units need major updating. The carpet was filthy with stains all over it. The doors into the unit and the bathroom were very stubborn-hard to open and close. We had a two bedroom unit which we thought would be great for our family, but there were no doors on the bedrooms so no privacy. One bedroom is just like an extension of the living space on the first floor and the second one is a loft upstairs. There is a king bed upstairs but nowhere to put your suitcases. There was no luggage rack. There’s hardly any room on each side of the bed, which is where I had to put my bag, so I had to squeeze by it to get in the bed. There was no wastebasket anywhere on the second level. The only good thing was that the sink for the bathroom upstairs was on the outside of the room with the tub and toilet. The area with the tub and toilet upstairs was super small. There were always issues with the keys not working. And even though this is a safe area, there were very sketchy people hanging around late at night outside smoking. We did not feel safe arriving back late at night. The entrance to our unit was around back from where we had to park, so you had to walk through like an alley area to get to where you enter. We will not stay here again.