"Really great! The hotel is clean and offers shuttle service to attractions, and the driver is super nice. The car was comfortable too. The bathroom has a separate wet and dry area, which is a nice touch. The room is large, very clean, and comfortable, with a big mirror. It's a very legitimate and good hotel. Breakfast was decent."

"We were upgraded to a duplex king room with a stunning garden view and an outdoor bathtub 🛁, which was absolutely fantastic!"

"This hotel is not far from Huangguoshu Scenic Area. The overall facilities are well-maintained, and the service attitude is good. The dedicated concierge was responsive. The breakfast was simple but filling. However, the shuttle service was a bit lacking. Since the hotel usually only has one vehicle for round trips between the hotel, the scenic area, and station transfers, the shuttle duties are quite heavy. Therefore, it's even more crucial to arrange the transfer order logically, especially for station drop-offs. On the morning of my second day, I had a reservation for Shuilian Cave from 8 am to 10 am, so I pre-booked the shuttle to the scenic area. But when I went down to get in the car, the front desk told me there were guests who needed to be dropped off at the station, and asked me to wait a moment, which I agreed to. On the morning of the third day, I had to catch a 10 am bus to Xijiang, so I specifically booked the shuttle for 8:20 am the night before. The concierge also confirmed my reservation. At 8:10 am on the third day, I contacted the front desk, and they replied that the driver was currently dropping off guests and would call me when he returned. At 8:15 am, we went downstairs early. The front desk then told me that there was a family ahead of me who hadn't booked but wanted to go to the scenic area, and because they were waiting earlier than me, I would have to wait. I informed them that I had booked the 8:20 am shuttle last night. The front desk acknowledged this but said they couldn't turn away guests who showed up. At this point, the problem was already evident. The hotel's website clearly states that shuttle service requires a two-hour advance reservation. Given this, shouldn't booked reservations be prioritized? The front desk then said that our two families could fit in one car and asked if we could go together, which I agreed to. However, because we were going in different directions, the other family clearly had no intention of letting us ride with them. The driver actually returned past 8:40 am. As soon as the car arrived, that family immediately rushed in and took the front seats. We had luggage, and the elderly person had difficulty walking, so it was impossible for us. The driver knew we were in a hurry to get to the station and tried to negotiate with them to let him drop us off first, but they refused to get out. At this point, the manager came out. After understanding the situation, he found another driver who finally took us to the station. He dropped us off at the Huangguoshu Tourist Center, and we arrived at the station around 9:50 am. We rushed over anxiously, only to be told we needed to go to another station to catch the bus. All this rushing left the elderly person exhausted. I had originally planned to arrive almost two hours early precisely because the elderly person had difficulty walking and I needed to factor in luggage and security checks, but I almost missed my bus due to the shuttle issue. I have two suggestions: 1. Since your website clearly states that shuttle service requires a two-hour advance reservation, this rule must be followed. You can prioritize booked guests and then have unbooked guests wait in line for the next available shuttle. 2. The front desk should allocate reservation times reasonably based on the round-trip duration of the vehicle, instead of telling guests the car is still en route when their reservation time arrives."

"Lots of mosquitoes. Have sleepless night. Not good customer service"

"The family room was great, and the hotel's design is very thoughtful. They even have EV charging stations, which is super convenient for electric car owners! When we checked out, the front desk attendant kindly gave us a few bottles of water for the road!"

"The luxury family suite was a big hit with the kids, especially the large green space. Overall, it was a good stay. The restaurant service was also very attentive and thorough. It's super close and convenient to the Huangguoshu scenic area. Our tour bus even dropped us off right at the hotel entrance. This was by far my favorite hotel on this trip."

"The rooms are clean, and the service is excellent. They offer free shuttle service to Huangguoshu Waterfall, making it a fantastic hotel for tourists. It's great value for money! The breakfast spread is also rich and varied, and parking is convenient with charging stations right across the street."

"The environment is superb, the boss has a terrace to watch the sunset, the bedding is clean and soft, the shading is great, the sound is quiet, and the waterfall is back to lie flat and repaired, and the comfortable value is full. There is a little food street 100 meters away. The boss's service is very good and introduced us to many local specialties."

"There is an independent parking lot and a special car to pick up and drop off at the scenic spot. It is worth mentioning that the hygiene is very good. All mirrored places, including the elevator door, are bright. The coffee machine for breakfast was not turned on and no one filled it with water. It was a bit dirty inside. Overall recommended."