"The stay itself was okay: good breakfast, quiet hotel, but the check-in was a nightmare. After a long trip with a 6-year-old, we were greeted by a closed front door at 16:30, no receptionist, and an electronic screen for check-in that refused to accept my surname and reservation number (which we'd booked weeks before). The handwritten “emergency numbers” on the door were not answered. The official website only displayed a standard message like “outside working hours no one is available; please wait until Monday.” After half an hour of desperate calls to the “emergency numbers” and hearing my daughter cry, we headed back to our car to find another hotel. Suddenly, I received a call back and the person provided us with another reservation number and a room number. Miraculously, someone appeared at the reception as well. We thought our nightmare was over until we stepped into the reserved room, which was not clean: the bin was full of garbage, the sheets were messy, etc. I couldn’t believe my eyes. Back at the reception, the receptionist apologized and offered another room, which we took, only to realize that the bed for our child had no pillow, blanket, or sheets! At this point, I was speechless. After long talks with the hotel manager, we managed to get a pillow and blanket from another room. It’s definitely not a place we’ll be returning to."

"I stay at Ramshof quite often for business. All the staff (hotel and restaurant) is very kind and the quality of the restaurant is very high. I am Italian so, you know, we are picky eaters but in this place you can always find good dishes. The rooms are super clean and comfortable. Unfortunately, there is no minibar."

"I didn't think it was good at first, but later I felt that the environment was very clean."

"The environment is cozy and the service is friendly."

"The service was enthusiastic. I forgot my bag on the table at the front desk. The front desk helped me put it away one day later."

"Great location at Borussia-Park, everything was perfect!"

"I was on a business trip and needed to stay overnight at my client's hometown, so I chose this hotel. It had been renovated, the room was new and very clean, and the bed was nice! There's a park nearby!"

"Very convenient, the train station is right outside the door."

"Good value for money"