"Perfect location. Nice rooms. Quiet. Very good mattresses. Clean. Very close to the train station, easy to move around. I would add a kettle into the rooms, so guests could prepare tea or other. Nothing else to be changed"

"Just perfect. I stayed in Hotel Illuster from 20th to 22nd July 2025 in a Superior Room. As soon as I booked my stay online, the hotel sent me an email with a link to check-in online in case I wanted to expedite that process. The link worked and the steps were trouble free and expeditious. The hotel was easy to find. The parking was easy to access. Location is excellent: well connected to Zürich, close to Uster’s central bus station, Coop and Migros supermarkets around the corner (Coop in the station is open on Sundays). Upon arrival I was allocated on the top floor (8th floor). The room was clean, furbished with a modern and functional style. It had everything I could need: extra duvet, hair dryer, small fridge… The water pressure and temperature were excellent. The air conditioner/heating was silent and worked well. The balcony had seats to enjoy the fresh air and the beautiful views. Good free wifi for standard use. Breakfast includes every first quality option one may need: cheese selection, egg selection, warm and cold meat products, fruit selection, yogurts, coffee and tea selection, juices, bread selection, etc… Check out can also be done online. The hotel will automatically send you an email with a dedicated link. Staff is friendly, very polite and helpful. Good quality/price. I can only recommend."

"Parking rooms breakfast reception perfect."

"Excellnet choice next to airport. Confy bed and facilities"

"New and clean"

"I had a really pleasant stay at Holiday Inn Express. The room was neat and clean, and the area around the hotel was very nice and convenient. The breakfast had a good variety of options which we enjoyed each morning. The staff were friendly and helpful, and the shuttle service was excellent as it always arrived right on time. We also loved the pizza we had at the hotel for dinner during our stay. One small thing I really liked was the shower gel it smelled so lovely. Overall, we had a great stay and would happily visit again."

"The hardware is all good – transportation, rooms, and facilities are fine. However, the software is terrible, even bottom-tier. Software issue 1: Self-check-in machine. It's 2026, AI has been updated countless times, yet Radisson is still using a system with an extremely unfriendly interface, repetitive operations, and painfully slow response times, forcing guests to manually input endless information. The worst part is that the room assigned by the system, supposedly ready, was completely uncleaned upon arrival. After half an hour of hassle, I still had to check in manually. The department responsible for developing this system should be fired – it's utterly foolish. Software issue 2: Manual service. There's no concept of service whatsoever; just cold, impersonal queuing. From 6 to 8 PM, the lobby queue never cleared, filled with confused guests at the self-check-in machines or waiting in line for manual service. With such low efficiency, how does management optimize anything? The picture shows the room assigned the first time."

"Clean, spacious room, though the breakfast was just average. Acceptable for a business trip."

"At the reception they told us we are fully booked but when we see online if was available"