"We were traveling from Vietnam to Russia, via Kazakhstan. We found this hotel on Trip.com and booked it with breakfast. Booking and paying with our Russian card was easy. We didn't enable roaming, so we navigated by memory using a map, as the car's GPS was struggling and the hotel wasn't showing up on Google Maps. We drove at night, relying on our memory of the map. There was no one to ask for directions, and no Wi-Fi either. We found it almost by accident. One drawback: no road signs. As we approached, we saw a sign that said "STABLES" when we were looking for "Scandic Hotel." When we got closer to the building, we realized it was what we were looking for. All in all, it was a miracle! The hotel itself is clean, with towels and all amenities available, right down to a shoe sponge. There's a kettle, water, and tea for one cup. The breakfast was delicious."

"New and modern hotel. Excellent breakfast, service at the height"

"NICE STAY AS USUAL"

"At the arrival, unfortunately no reception, no mobile data( only possible if you get a telephone map on site) 4 closed doors with a code you have not previously, a foreign country, was a horror scenario. Thank God, in one of the rooms, a guest who could contact the hotel owner was also able to contact and helped continue. The room was booked over Trip.com I also booked my flight over this page, which was very nice and complicated and paid over PayPal. A young lady then came to pay. It was alleged that no money had arrived and is always paid in bar only in this hotel. I had to pay in bar again on site and change the money before. I think that was a shit. That's why I don't recommend this hotel. Otherwise, hotel rooms were new/modernly furnished."

"Average hotel"

"The check-in was late at 20-45. The restaurant was opened to 21-00. They went from Russia, very tired on the road by car and were hungry. A wonderful girl on Resepshn-Diana, did everything possible for us. Thanks to her for caring 🙏 We were placed without payment in local currency (the exchange was closed). We were fed by the restaurant, despite having 10 minutes to close 🙏. Borsh-Wonder 🙌. We also want to express our gratitude to a nice girl from the restaurant 🌸. And the next day we extended the number 😉🙏... We took the luxury, everything very clean, comfortable, spacious and thoughtful. Staff smiling, joyful and attentive! Thank you to the hotel Kurmet for your hospitality, professionalism 🙏 Wish you, Health, Prosperity and Richness! 🌸🌸🌸"

"A good 4-star hotel. With parquet in the room!!! All the various amenities available. Also the strictly Italian restaurant is excellent. Most gentle staff. I smoke cigarettes and, unfortunately, there is no comfortable outdoor space where you may sit with a drink; just outside the entrance or behind the parking station standing. But this is a more problem than they"

"The hotel was a dirty minted lingerie, it was not changed after another guest, not dirty floors in the room. 40 minutes after the comment I was moved to another room, but didn't even apologize. In the toilet smells of sewerage, hearing is terrible, hear everything happening in the next room."

"I don't usually leave negative reviews, but I feel people should be aware of my experience. Unfortunately, this was one of the worst hotel stays I've had. The bed was extremely uncomfortable because the springs dug into my back, making it difficult to sleep. The rug in the room was very dirty, and the shower had orange stains in the corner that looked like mold or rust. The metal shower shelves were heavily rusted and didn't look safe to use. On my second day, the water was completely out for the entire day. When I asked the receptionist, I was told it could come back in a few hours, or even the next day. Having no running water for that long is unacceptable for a hotel. You can imagine the toilet, they simply had no other restrooms that had working water To make matters worse, when I checked out, they tried to charge me 2,000 tenge for a small crack in the plastic key holder. It already had that crack when they gave it to me, so I refused to pay for damage I did not cause. Overall, the cleanliness, maintenance, and customer service were very disappointing. I hope the hotel addresses these issues because future guests deserve better."