"We have stayed at this hotel many times in the winter and now in the summer. The staff have always been exzellent and really friendly. The restaurant provides a brilliant breakfast and a varied selection of food in the evening."

"My stay at Vacanceole - Le Borsat IV in Val Claret in Tignes, France, was nothing short of a nightmare. The abysmal service began with the receptionist, who left me and my friends shivering in the freezing night because we failed to make an unnecessary call for our check-in, despite multiple messages notifying them of our delayed arrival. In this day and age, requiring an international call for such matters is absurd. The receptionist's attitude made every interaction needlessly difficult, and the overall service and experience were appalling. While the apartment's structure was acceptable, the entire place was filthy, with a repugnant odor lingering throughout. Adding insult to injury, we were compelled to purchase basic amenities like bed sheets and towels. The lack of empathy from the staff was evident, as even after my friend's attempts to call went unanswered, no apologies were offered for the ordeal we endured. One star is too generous for this establishment, with the only positive aspect being its location – a meager consolation considering the overall experience. I caution future guests against choosing this accommodation, as the savings are not worth the sleepless nights and utter lack of support. My recommendation is unequivocal: look elsewhere for a more accommodating and customer-centric place to stay."

"Stayed 4 nights in December 2024. We were in a ‘Tradition Suite’, which is for 4 people. The main bedroom had an ensuite bathroom and was open to the lounge area. The second bedroom had an ensuite shower room and a door separating it from the lounge area and other bedroom. The suite was spacious, clean and well equipped. Beds were comfortable and there were plenty of TVs although they only showed French stations (with a facility for ChromeCast.) The heating controls were straightforward and had the desired effect. Staff were helpful and friendly. Bathrooms were annoying! The shower room had absolutely no door separating it from the bedroom. This means there was a total lack of privacy for the shower room user. I have no idea why no door was fitted. The main ensuite bathroom didn’t really allow for showering. There was a shower head over the bath but only for use when lying in the bath. Also, the provided toiletries were bolted to the wall. I know there is a growing trend for this which is justified by its eco credentials but in an expensive hotel like this, it’s not a good look. Also, and worse, is that they were fixed to the wall far too high up for the bath user to reach with any comfort. The his and hers hand basins both had improperly adjusted plug lifts. One was stuck too high and so the bowl would constantly drain and the other plug was too low so the bowl emptied too slowly. Also, the bathroom door wouldn’t close properly. The wooden floor looked good but meant we could hear intrusive footsteps from the same wooden floor upstairs - it sounded like they were wearing clogs! Breakfast was a little disappointing. No fresh fruit salad - whole fruit was provided for use in the smoothie machine. Also, the space is quite limited and so, at busy times, people seemed to bump into one another. FYI - I should mention that the WC was in a separate room (not within the bathrooms) but had no hand basin thus necessitating a little trip to the en-suite which was annoying at night when you are trying not to disturb your partner. I think this may be a French cultural thing as I have experienced this elsewhere and don’t criticise the hotel for this."

"The hotel is a very nicely renovated apartment, all is thought for an unforgettable stay and what view!! bravo!!"

"Everything that needed to be there was more than sufficiently available and even more than that, only an oven was missing."

"I was disappointed with the cleanliness of the accommodation. Cleanliness, the apartment was not clean. It had not been hoovered. There was hair in the bath & Sink. Kitchen utensils were not clean."

"Well equipped and well exposed apartment.Maybe replacement of moquette with washable materials and a bath tape would be welcome"

"The apartment was clean and very functional. Very well equipped, the bedroom in very good condition. A studio of excellent quality price. And especially very well located for access to the trails."

"Once we had cleaned the apartment, it was fine, comfortable and well located.But it was dirty on arrival. A big surprise as the agents had us sign a document in exchange for the keys, which stated they 'had carefully checked the property'The cleaners se"