"Short version is a terrible hotel that has no interest at all in customer experience. For conferences and golf its passable… But its not a nice short break and they absolutely have no interest in Christmas as an event or being a ‘venue’.  The food is awful, drinks (when you can get them) horrifically overpriced. £5 for a pump lemonade and I only had that because suddenly I had to drive to find decent food.  3 night stay over Xmas with my father who's just lost his partner and is also recovering from throat cancer. I called before booking to check some things- this had to be the perfect Christmas! They said bar restaurant and lounge open, yes they serve Guinness (its all he can drink that doesn't burn him). Christmas Eve is his Birthday and we never know if its his last one with us so this was supposed to be a treat. Booked it, with Christmas dinner near on £1000. But.  Used/unwashed bedding when we arrived, hardly and Christmas decorations, no Cheistmas music (its Dec 23rd) bar open when they fancied it- which wasn't much. Cold rooms, very few staff. We ended up sitting in the only communal area which was a cold lean-to conservatory that linked two corridors to see in his Birthday… with no drinks.  Dec 24th. Terrible Christmas dinner that cost £110 a person. Cold and bare dining room, food that was not dissimilar to a microwave meal. Watched the room push food around their plates and a couple of complaints that I could hear… a lot of plates taken back in with most of the food still on them. It resembled what id expect if I asked my 15 year old to make Christmas dinner.  The room closed at 3pm so we headed to the bar. CLOSED! What? Until 5. So we waited 2 hours with nothing but a TV showing a fireplace burning. Nothing at 5. Guests fluttered in, waited, left. The receptionist would run in, say ‘5 min! Then not return.  To top it off when we complained to the Manager about not having access to drinks Christmas Day between 3pm and 7pm (even then waited an hour for wine before asking to speak to him because nothing came) he just smirked, refused to serve us a Guinness because that oarticular bar was closed, Dad found a cocktail that he thought he could manage, he refused that too, I explained the cancer and no reaction, not bothered one bit…. and so when an F word finally popped out of my husbands mouth he threatened to evict us from the hotel! Then went back to flirting with the receptionist which seemed to be the only time he was happy to be there!  It was just a disaster. It was like spending 3 days in a closed airport lounge. Worst Christmas EVER!  Christmas 2022 I evacuated animals and Children from Ukraine's front line, I lost two friends and blew both ear drums… and this was STILL the worst Christmas ever. I pray my Pops makes it to next year because if that was his last I will never forgive that place.  (The other staff were very sweet but they had to ‘ask the manager’ and his favourite word is ‘no’)."

"Nice clean rooms, nice staff, sadly breakfast was a let down, food ran out so had to wait for food to be cooked again."

"Wonder staff at the reception, Kelly was very helpful and friendly."

"Perfect location, friendly staff, amazing room"

"i like here"

"Not really great hotel but for that price okey . No hair dryer in the rooms and very cold ."

"The rooms are comfortable, the hotel is old, and the surroundings are quiet and charming."

"This hotel is in a really great location, several pubs, restaurants & convenience shops within walking distance. Every staff member was extremely friendly and helpful. The room is basic, but everything was clean. The bed was comfy. Only reason why this wasn’t a 5 star stay was the shower wasn’t very strong, and there was a strange sticky patch on the wall which seemed to be collecting hair."

"I had booked a family room . When we arrived it was freezing there was a problem with boiler . Which fair enough these things can happen . . When I pulled blind down there was loads of dead wasps I picked some up put in bin . But could see some on carpet . The bathroom was all dusty and hairs definitely hadn't been cleaned the shower basin was unlevel which meant floor was soaking . . My daughter had to keep calling reception as baby was frozen . Eventually we were put in to 2 separate rooms . Which were mouldy room 17 window didn't close properly . And room 19 no kettle but cups . We had booked in here as it was a memorial celebration for my brother so we had no choice . May I say the staff were nice and done there best ."