"Отель находится в неблагополучном районе. Вокруг было много подозрительных личностей. Дверь держится на честном слове, видно, что ее раньше вскрывали без ключа. Но при этом кровати мягкие, много вешалок, дешевая газировка, низкая стоимость проживания. Подойдет максимум на 1 ночь.
Отель списал за проживание, хотя мы сделали полную предоплату через trip.com. Мы сказали об этом администратору отеля, но они вернули только залог. Пришлось разбираться с этой ситуацией. В итоге деньги должен вернуть trip.com."
All service personnel and interactions were both professional and polite, as well as courteous and friendly. The cookies provided in the evening were delicious. I was most impressed by the breakfast choices and omelettes made to order. Never have I experienced such a treat, except on a cruise ship. The manager came around and spoke with us, while we were in the breakfast area and was very friendly and nice. He asked us how our breakfast was, how we liked the hotel and our experiences during our stay. He talked to us inquiring what had brought us to town and gave us information about walking trails and local information. His wife and daughter also said hello.
Large room furnished as studio apartment, convenient location, convenient parking. I was given a handicap room because that was all that was available. I could not turn on the fent or light over the stove. When I checked out, I mentioned this to the front desk staff. They told me the normal controls over the stove were disabled and controls below the countertop were provided instead because it was a handicap room. I suggested they should provide instructions for how to use the modified appliance for the benefit of individuals who did not need the handicap modifications.
There were other cheaper hotels I could have chosen but this one had free breakfast on Christmas morning so that was what got my attention.
When I arrived at my room, it was very cold. The fan was set for AC. And on Christmas Eve, we didn't need cold air.
This was the first domino that made a series of unfortunate events:
I tried to set the fan to heat but it looks like it is set only for AC or fan (blowing cold air). We were just too tired to call the front desk to request a different room. My girlfriend then took a shower with super hot water. She didn't turn on the fan in the bathroom or close the door as she wanted our room to heat up. The vapor got soooooo thick in the room that it set off the fire alarm.
I jumped on the bed looking for the reset button but I cut my finger in the process. There was no silence or reset button.
I called the office right away when the alarm turned off and explained the situation.
I feel sorry for the few guests that stayed that night.
The hotel is in excellent condition, one of the best maintained in Yakima.
I just wanted to add that we people do goofy things and what we did was goofy. I know we would not have set the alarm off if the air fan could be arranged from AC to hot air given that it is December and we don't need AC in the room, just a thought.
Great time but book the room for 130 then decide to book for another night for 130 I'm pretty much got bummed out when we realized online from the hotel was 85 wondering if we got a great deal I know it was a great stay will stay again but really looking for that discount and I was stoked to get a free drink and snack on my birthday but yet the second day they completely ran out of breakfast so make sure you're the first 25 to get a sack breakfast or you won't get one
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