Kangbo Hotel (Shenzhen Liutang Subway Station Store)

There was nothing wrong with staying on the first night. I paid 240 yuan directly for the extended stay without going to the platform. They said it was cheaper than the platform, so I canceled the order from the platform and paid directly at the front desk to extend my stay. After checking in, I put down my luggage and went out to take care of things. When I first entered, I did smell a bit of smoke and thought I smelled it wrong. After finishing the matter and returning to the room, I found that the smell of smoke in the hotel room was a bit heavy. I asked customer service to change rooms. I went to the platform to check the price. It was really amazing. Suddenly I found that the price changed from 250 to 175. From the time I booked the room to the time I asked to change It took less than an hour to get to the room. Who can bear this? ? I contacted customer service and said they were adjusting the price, so I went to the front desk and asked, and they talked like a good guy. I asked them, if I book at this price and check in behind closed doors, will they reject guests? The woman at the front desk didn't answer and just ignored me. I thought they were busy and stood there for a while, but no one paid attention to me. The woman even left the front desk. When I saw it, I asked, so what happened? At this time, another man answered in the same tone that I could not check out and pay the difference. Well, opening a store is so casual, so you can only consider yourself unlucky. Hehehe, what an attitude! They changed my room to a smaller room next to the same floor. I accepted that there was no cigarette smell. I immediately wrote a negative review and there is no chance of coming back again! I will continue to see if I can find the lobby manager to deal with it. What kind of attitude is there? If you don’t control the price well, you will be charged. You will only use price control to perfunctory guests. You are not just directly cutting prices on the Ctrip platform. You are also cutting prices at Qunar. It’s really funny.

I stayed here again. I had a good experience last time. The main reason was that the room was clean, there was no other smell, and the place was large and comfortable. One thing I want to mention this time is that when I checked in last time, I needed an extra room card without a deposit. This time I needed an extra room card and a deposit, which made me feel a little uncomfortable.

The health services are good, and the equipment is quite complete and smart, especially the smart assistant, and the sound effect is quite atmospheric. Even the air conditioner has a musty smell. I can't say it's similar to the smell of the air conditioner in a bus. I still have this problem after changing to another room. It takes a while for it to slow down. Everything else is pretty good.

First, you used to turn on the air conditioner in the elevator in winter, not the circulating air ventilation that you call exhaust air. As a normal adult, I can still tell the difference between air conditioning and exhaust. I think turning on air conditioning in winter doesn’t sound good, so I don’t need to do it. There’s no point in changing the concept. After giving you a bad review yesterday, the elevator on the left did not turn on the air-conditioning exhaust during the day. There was no wind and no cold. It was used normally during the day. Well, it has improved. Around 4 o'clock in the evening, your elevator did turn on the circulating air ventilation you mentioned. This The blowing position is towards the head, and there is indeed an improvement. Now the body is really not cold anymore. I have a headache when I go up and down the elevator with a hat, which shows that the opening is not small, and the improvement is not small. At 9 o'clock this morning, I took the elevator. Your elevator air conditioner didn't turn on the exhaust, which was good, but there was still a lot of air conditioning in the elevator. It must be because the air conditioner was on for a long time last night. I went up and down two floors, and it was a bit cold when I came back. I only dare to take the stairs in the future. I want to like you for turning on the air conditioner in the cold nights this winter, so now we don’t go down at night. As for your comment that the enclosed space in the elevator will be stuffy without ventilation, don't worry. Since winter, the air conditioning and circulating air ventilation in your elevators have been fully turned on. The air in both your elevators is very fresh, and there is no odor at all. I can vouch for this. I need to stay in so many chain hotels for my work, and yours is the best at this. Other hotels are not as good as you. They basically don’t turn on the air conditioning in the elevators in winter, and they turn on the circulating air for ventilation. It's slight and I can't feel it, but I don't find any elevators stuffy or smelly in winter. Of course, I don't catch a cold or have a headache in other places. As for what you said about your hotel's mid-range balance, everyone's body temperature is different. I saw that other girls were wearing down jackets when they took the elevator down at night. The mid-range for others was so high, so I'm sorry that it seriously lowered your mid-range. Okay, the problem is that your hotel doesn’t have many guests in December. Now in winter, we can’t meet many guests a day. We are the only ones doing this. In addition to the off-season, I’m afraid we still have to find the reason within ourselves. There are no business mistakes for no reason, As for what you said, while ensuring that everyone’s temperature needs are met, we also need to ensure an excellent experience. I got cold and had a headache while riding in your elevator, so I went. It turns out you were just talking. What do you mean? As for why you turned on the air conditioning in the corridor and the two elevators at the same time the night before yesterday, you haven't given a reasonable explanation yet. There were one or two mosquitoes in the elevator. Does your hotel need to turn on the air conditioning in winter to prevent mosquitoes? If a customer catches a cold, it's a personal problem and there's nothing we can do about it. Is this reason valid? It's a pity that our customers are not three-year-old children anymore, so we can't cooperate with you. I'm really sorry. As for why turning on the air conditioner in the corridor makes customers feel cold? Or to prevent mosquitoes? Are you having a mosquito problem? It doesn’t seem like there is. I didn’t see a large group of mosquitoes in the corridor. If there really is a mosquito infestation, you should stop your business, close the store and clean it up, instead of letting customers bear the consequences of your prevention and control. The rent money given by customers will not be included in your rent. I'll save you 1 yuan. This is the south. There are indeed one or two mosquitoes indoors in winter, so we won't be so exaggerated. As for what you said, after I gave my feedback, you put the corridor and elevator where I am in ventilation mode, and turned on all the heaters. Wow, so great The fact is that after I complained, your employees realized their mistake and turned off the air conditioner in the corridor and the elevator where the air conditioner had been on for the longest time and was the coldest. You see how good it is, but it should have just been turned off. It's still full of air-conditioning. Customers can't stand it, and they still can't use the elevator normally. I confirmed this with your engineering staff. I can only take the stairs, but it's your stairway. The lighting is seriously insufficient at night, and I almost fell. Later, I thought about you at that time. The engineering staff should turn off the elevator that has not been on for a long time, so that guests can use it immediately, and no subsequent customers will have to take the elevator to catch the cold, or have to climb the stairs in the dark at night. This is a difficult choice. All these can be thought of, wisdom. In the corridors and elevators, from beginning to end, the heating was not turned on as you said. Oh, when I passed by your front desk, I felt hot air coming out. I don’t know if it was the air conditioner or the heating equipment, but it has been on before. In this winter, you leave the heat to yourself and the coolness to the customers. It’s really cool. amazing. Oh, you said you should do more exercise if you feel cold in winter. Oh, I am not cold in other places in winter. Only when you turn on the air-conditioned elevator, the corridor will be cold. Even if you exercise as you said, it will be useless. The elevator space is small. , cold air conditioning, circulating air ventilation effect is doubled. As for what you said that you attach great importance to every guest, you will use more meticulous and thoughtful service to make up for this unpleasant experience. Well, I can feel the importance you attach to me. The elevator was cold, so I took the stairs. When I went down, The stairs below the 3rd floor are originally bright. I can clearly see that the stairs on the first and a half floors are relatively low. Be careful not to hit your head. Wait for me to walk a few times before going up. The stairs below the 3rd floor are completely dark and completely dark. I turned on my mobile phone light and walked up cautiously, for fear of falling. I thought about what might happen if I walked up the stairs. I still underestimated the energy and mobility of some people. I'm smart, and I am indeed more meticulous and thoughtful, but it's all... It happens on the road that customers must pass every day. Are there any others? I’m looking forward to it. Come on, work hard. Through hard work, I hope your dream will come true.