Scenic Hotels in Golem

"We booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room. There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved. The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it. We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility. We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights. Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay. We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel. Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel."

"還不錯的 酒店有自己的海灘和游泳池 還有沒寫上去的雙人晚餐，烤肉非常好吃 不過到的那天下了大雨，所以海灘方面的體驗沒有體驗完"

"The room is very neat and cool, the breakfast is commendable, and the location is strategic, but I was shocked when I was told I could not have a guest in my room even after paying for 2 persons when I booked. I was never informed about this and felt embarrassed when the receptionist was telling me this right in front of my guest, and almost turned my plea down, and it took close to 15 minutes before she accepted as she was struggling to understand my English. If adults can't be with visitors in privacy in a hotel, where do you expect them to stay with their visitor after paying two persons price? It was so embarrassing that I had to move elsewhere the next day."

"Everything perfect"

"upreme Hotel truly exceeded my expectations. Every detail from the room to the warmth of the staff reflected exceptional hospitality. The sea view was breathtaking, the facilities were spotless, and the breakfast spread offered a perfect balance of local and international choices and tested absolutely amazing. What made my stay stand out most was the professionalism and friendliness of the team. They were always ready to help, whether with local recommendations or arranging small touches that made me feel valued as a guest. I’d recommend this hotel without hesitation to anyone visiting Durrës, whether for leisure or business. it’s the ideal blend of comfort, quality, and authentic Albanian hospitality. If I can add more stars I would 😀"

"The garden was so beautiful. However, after checking in, I got on the elevator on the first floor from the underground parking lot and they changed my key to a better room, but it was a smaller corner room. I complained, but they didn't accept it because the room was already gone, and communication was difficult, so I gave up, but I was very dissatisfied. Who on earth did they give my room to? Breakfast was good."