"The room was rather small; even opening a large suitcase was difficult. The bed was small and hard, offering little comfort. It was clean and tidy, though."

"Near to train station (5-10 mins walk), amenities nearby include convenience stores and malls. Staff were extremely helpful and friendly, room clean and decent sized, highly recommend."

"Central location closed to station and restaurants, spacious clean room and comfortable beds, nice staff, on-site parking for 2000yen 24 hours, good breakfast, onsen on top floor, will come back again."

"Location is good, within walking distance to JR station and shopping malls. There is a 7-11 next to it. Room clean and comfortable. There is free public bath on level 2. Would book again if coming back."

"The most important thing to remember about the Mark Grand is that Google Maps will show two Mark Grand hotels and one of them is wrong. Make sure that you find the correct address. The Mark Grand is a renamed and arguably improved upscale hotel in Saitama. It's a few train stops from Ueno and there's more than one way to get there depending if you're coming from say Shinjuku or Ueno. The rooms are immaculate with drip coffee, a humidifier, and you are given the option to have your room cleaned on specific days (not every day). JP customer service, as always, is excellent and although the breakfast buffet doesn't change, the options are more than enough to keep your palate satisfied for a week's stay. There's a Lawson at the second floor and an excellent gym, pool, and spa (not really an onsen). Unfortunately, the sports center isn't free and you have to pay a small fee (1200 yen) to use it but it's more than worth it. It's extremely popular with the older locals and make sure you visit in less busy times. There is a Cocoon mall nearby which is not busy and since the hotel is located in the CBD, you only come across salarymen rather than the annoying Western tourists. I also highly recommend the Railway Museum in Saitama, which is a short 2 stops away. If you're familiar with JP trains and don't mind the short commute, I highly recommend the hotel."

"The location is excellent. One minor suggestion: I would prefer the option to check in earlier than the specified time and have a later check-out."

"I stayed here after a live concert. The location was very convenient, close to both the venue and the station. I had a twin room facing the train tracks, but the train noise didn't bother me at all, and there was a sofa in the room, so I was able to relax. I was happy to receive the complimentary skincare kit (cleansing oil, face wash, lotion, and cream). The breakfast had a good variety of items and was very hygienic, making for a pleasant start to the day. I highly recommend this hotel."

"It was awful."

"This hotel is highly recommended if you're using Omiya Station as a transportation hub for exploring the surrounding areas. You can access the hotel lobby's escalators and guest room elevators directly from Omiya Station via a second-floor pedestrian bridge."