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Nice stylish condo-styled hotel with full in room facilities (cooking, washing machines, dryer etc) which is really gd for long stay. Suites are big & spacious, awesomely clean & superd decor. Onsen is decent & gd for a quick dip but a little small if compared to noborebetsu ones. Ski area is outstanding with ample storage for ski gear. Truly ski in/ski out resort if u can ski wel as you can hit the slopes once you're all geared up. For beginner, u hv to carry your ski gear & walk down the slopes or walk indoor cutting thru the connected walkway to the main rusutsu hotel. Conclusion, will love to stay here again & for longer duration...😀

I can describe it with a perfect experience, the environment is good, clean, the room is fully furnished, the children like it very much.

This is my 2nd stay in Rusutsu Resort (first - 14 years ago in summer). This resort is huge, even though with huge crowd of people, it is never crowded. The rooms were comfy and we had a good night sleep. Lots of variety for buffet in Oktoberfest (with Hokkaido snow crabs for dinner) and the food were replenished quickly. We rented the ski equipment from the resort. The staff who attended me was very helpful and patient, though other staff who served my spouse not so. The snow was powdery soft. It was snowing towards the evening, the place was lit up with lights, creating a beautiful scenery outside. We visited the Kotobuki Hot Spring which was nice and comforting.

I had reservations for 2 rooms for a group of five for 3D2N on the 3rd week of December 2022. While the property is well kept and ground were impeccable, the check-in process is the worst experience I ever had in all my stays with the Marriott group of hotels since the 90s. It took an hour & 15 min to check-in, all because of some cultural pride of not finding the right people to do the job right from onset: at the drop off at the bellhop to billing at the frontdesk. The bellhop was a tall young Japanese lady who could not speak English at all. I was attempting to walk to the frontdesk as there were 2 coaches off loading guests simultaneously & I did not want to be caught with this large group of ten or more tourists. She refused not once but thrice with her out stretched arms to stop us from proceeding to the frontdesk with our luggage. Apparently, on highsight, she thought we were part of the other group & wanted to contain and corral our luggages. I gave up 😖 & regretfully let her & her co-workers take our 7 pieces of luggage. At the check-in, a young male bellhop assigned us to a senior looking male frontdesk staff who could not speak or understand English very well. It took him a while to get the paperwork done & when presenting the bill to be paid up full, it did not match the reservation booking which was a significant amount. It dragged on for another 20 min going back & forth with him. Using google translator helped a bit but again he could not reconcile the booking … I had to demand for our check-in to be handled by someone who could speak English but he refused & continue trying to communicate to me in his poor English. I had to raise my voice for help; kept asking him to let another senior member to assist us. Which caught some attention eventually. Fortunately, a young French lady who speaks Japanese & English, ironically was assigned to Japanese guests 🙄 came to our rescue. By this time, 45 min has elapsed, my family by then discovered our luggage has gone missing ! The silly bellhop tall Japanese lady who cannot speak English had grouped our bags with the larger group. She wanted to do her job well BUT did not understand there we were not part of the other group 😡 So silly way to run a simple hotel operation. Any attempts to ask any on the non-speaking Japanese staff to get an English speaking failed. It had to do with some silly cultural pride of not being competent to do their job that created this stubbornness and refusal to get an English speaking staff. Why 2-star rating instead of 1-star only because the English speaking French lady staff helped me to bring the billing attention to the duty manager who apologized for the delay & he resolved the billing issue eventually. Take note, I just stayed at The Westin Las Vegas a month ago in November & it took less than 5 min to check-in. What a stark contrast between this Westin Rusutsu & Westin Las Vegas. Shame that this winter ski resort bearing the Westin brand had

Japan is one of a very small number of countries where I consider hostel-style accommodations. The Grand Cabin Rusutsu did not disappoint. I stayed in their shared room, in the style of a simple capsule hotel, with shared bathrooms and other facilities (there are also 'private' rooms but I believe they all share the common facilities). The capsule is quite private, with your own individual blind, a light, one 110V and one USB (A) socket; see attached photo. Shared facilties are impeccably clean (no idea how they do that). Surprisingly, although I was in a room with 19 other people, everybody was extremely polite and considerate. Most of the time you barely heard that there were other people around. The staff is very nice and friendly. Shuttle goes 3 times in the morning to Rusutsu resort (8,9,10am) and back 3 times back (I always took the first one, at 4pm, not sure about the other times). The Lawson conbini 2 minutes away is super convenient for food etc. There is a restaurant on the first floor which is open to the public. This is the 'grill your own meat' style. I tried it once and it was OK. I was the oldest guest (by quite a margin) but I did not feel out of place. Had nice conversations with some of the others, about half from Asia (various countries) and the other half Westerners (Aussies, Canadians and a single American). Costwise, it is an enormous bargain compared to the Resort itself. In particular of course for solo travelers. If I come back to Rusutsu I will for sure stay there again!