"Tui rated this a 4 star hotel but unfortunately it is really a 3 star. Our shower had quite a lot of mould in it, and the plug hole kept blocking up, and the safe didn’t work despite maintenance having apparently fixed it. The air conditioning in the room was great, but could hardly be felt in the dining area, especially in the first 2 days when it didn’t appear to be working at all, and no air conditioning in reception. Eating was not pleasant as it was so hot and the food, although okay, was repetitive. The place mats for dinner were dirty and stained which was quite off putting. No air conditioning in the entertainment area at all while we were there. Unfortunately as it was so hot this made it very uncomfortable. Also the splash park is not exclusive to the hotel, so although you have paid for an all inclusive stay, you have to pay for any snacks and drinks in the on-site cafe. If you are all inclusive you should be able to have drinks etc as part of your deal. On the plus side the splash park was lovely and very clean and my grandson loved it. We could always get a sunbed with an umbrella round the splash pool, but definitely not round the main pools, with people putting their towels out as early as 7 am. The rooms were cleaned daily and no problem asking for fresh towels, and the cleaning staff were lovely. Despite all of this we enjoyed our holiday but regrettably would not return to this hotel."

"Amazing experience. The hotel & staff were perfect. Food options provided gave plenty of choice and were of great quality. This was the 3rd time we have been to the hotel and it gets better each time"

"Just arrived home from a lovely 6 night stay at this fab hotel. 5 Mins from a lovely sandy beach.Most people who we spoke to had been here many times before. I will definitely be back. My first time to Menorca and loved it. So relaxing and quiet.We even managed to watch the England match against Norway in the hotel bar.(commentary in French,but who cares ,we won)The hotel staff were so friendly and so happy to help. Room was cleaned every day we were there. Food was spot on plenty of choice for breakfast and our evening meal. We had lunch from the lunchtime snack bar one afternoon. Very Tasty. I emailed the hotel a week before we arrived and ordered a fridge which was in our room when we arrived.Our room was ready when we arrived which was 1pm.Overall this hotel is lovely. Would highly recommend 👌 x"

"Everything is very clean and well-stocked. You have everything, utensils, jewelry, and a micro-fridge. However, the bathroom is a bit outdated and the closet has a bit of mold inside. Everything else is super good."

"What an absolutely great family holiday, all of the staff were pleasant and helpful, top marks to the chef for looking after our grandson who has food allergies, nothing was to much trouble for him. Great location, lovely accommodation, good selection of food and drinks, would defiantly go back. This was my wife and mine 3rd visit over a few years, never disappointed."

"We travelled the first week of June with our daughter, son-in-law and grandchildren of 4 years and 2 x 2 years in one bedroom ground floor apartments next to each other 5311 and 5312. Our daughter primarily chose the hotel because of its good reviews for families including 2 splash pools. I was happy with her choice as Tui rated the hotel 5* which we usually book but it wasn’t in my opinion, it’s let down by a couple of issues which is a shame as it could be rectified with some investment and offer a true 5* experience to guests. In a nutshell: Food was lukewarm, bland, not what I expect from a 5* hotel. I accept some food has to be repetitive but in particular some of main hot dishes during the dinner service were dreadful but none of us were ill nor did we hear of or see any sickness. We preferred the Italian restaurant at the top pool for our lunchtime snacks. The AI wine wasn’t too bad but the Prosecco was very sweet so not for me. Branded spirits available but if you drink gin make sure you ask for your required brand otherwise you could end up with the local Menorcan gin! Bathrooms - very dated with old/dirty grouting (showers good and powerful), however, there is a separate bath, large vanity area around the sink lots of towels provided and changed regularly. Our daughter’s bathroom didn’t have a window so smelt very musty and there was a lot of block mould within her shower cubicle but ours was fine. Bedroom, living areas - very spacious but wardrobe/cupboard doors need updating – very cheap and dated looking. The tap on our kitchenette sink was upside down and loose. Beds very comfortable, bedside tables with drawers which is always a plus for me and generally lots of storage is both rooms. I don’t appreciate having to pay to use the room safe in a 5* hotel, nor having to leave deposits for towels. Entertainment - Professional acts from outside were quite good but shows put on by entertainment team very amateur and not what I expect from 5* hotel. Entertainment for adults after 10.30pm might be a good idea as there is nothing for those not holidaying with children and Punta Prima is a very small resort with just a handful of restaurants and a couple of bars. The sound system in the entertainment room was dreadful – couldn’t hear nor understand what the compere was introducing. Grounds Fantastic, beautifully tidy and well maintained. Pools Again, beautiful and well thought-out. Great splash pools for young children to be entertained. Staff All staff extremely helpful and friendly with the exception of two female “greeters” at the dinner service who both used to raise their eyebrows as we were a party needing a table with 5 chairs plus 2 highchairs! Everything beautifully clean and well looked after but the Insotel Punta Prima could be a truly fantastic 5* hotel if the negative points were addressed. Maybe money has been used to create the “Prestige” experience at the expense of the rest o"