"Lovely hotel in a beautiful setting but sadly falls short of its 5 stars. The building itself is a beautiful restored 18th century palace with traditional white stone and lots of traditional features. On arrival we were greeted by a friendly reception who took details and showed us to our room. There was no welcoming touches such as a welcome drink etc which we have received in other 5 star hotels. The room was generous enough in size but fairly minimal and was let down by some cheap furniture which did not match the traditional look of the hotel. The bathroom was a huge let down. The shower was over bath which was small and the shower head did not even go high enough to go over my husbands head. The shower screen leaked and the floor got very wet. The bathroom was also cheapened with Ikea type cupboards. There were no suitable towel rails and therefore it was difficult to get towels dried and also nowhere to properly hang swimwear where it would dry sufficiently. Towels were changed only on request daily which needed to be done considering they never dried. There was also no turn down service in the evening which is something we have always received in other 5 star hotels. We were told that towels were available on request to visit the beach as they didn't want us hanging our own towels out of windows as it was a heritage hotel. When we planned a full day away at the beach we requested 4 towels from reception staff so that we could have clean towels after sunbathing to shower with before going for a meal. This was met with a tutt and and a raise of eyebrows and we had to settle for 3 towels instead. Another day a different member of staff offered us 4. The breakfast was lovely and plentiful and the evening meals which we had twice were both very good. The restaurant staff were also very friendly and helpful with recommendations. At times i felt the restaurant was a bit understaffed, particularly at breakfast where new guests were standing about not quite sure where to go. All in all we had a good holiday and Pucisca is definitely worth a visit, particularly if you like a quiet place. Its just unfortunate that this hotel lacks the extra luxury touches that other 5 star hotels offer."