"We recently stayed at Grad Hotel Primus in Ptuj for the second time, and while the hotel still has its charms, it's clear that some things have worn down over the years. The biggest issue was the climate control system. It’s surprising that management hasn’t replaced it, considering the long-standing problems. Our superior room was spacious and clean, ideal for a family of four, but the wear and tear were noticeable. The food also seemed to have declined in quality, with less variety and mostly under-seasoned dishes, likely in an attempt to offer healthy options. On a positive note, the front desk staff was wonderful—efficient, friendly, and helpful, especially when we raised concerns about the air conditioning. The hotel pools were enjoyable, and the waterpark area has improved, with two new waterslides and noticeably better cleanliness. The staff at the slides were more attentive than what we’ve seen at other Slovenian waterparks, which was a pleasant surprise. Despite some negatives, Grad Hotel Primus remains a nice spot for a weekend getaway, and we love the beautiful town of Ptuj. However, the lack of regular maintenance and attention to detail in Slovenian thermal resorts is disappointing, and it would be great to see improvements in these areas."

"Simple and convenient hotel near the old center of Ptuj. It has its own secure parking, which is an advantage for people coming by car. The hotel is very simple but very correct. The staff is friendly. Good breakfast."

"It's ok for a couple of nights + Modern and clean rooms + Good price tag + Good Wi-Fi connection + Decent breakfast + Own restaurant and coffeeshop with late evening service Some staff are nice, some aren't that much - Tiny rooms - I had to wait some time at the reception, and even to search the staff in the restaurant in order to check in"

"We arrived very late and the Reception Matyaz was very friendly explained to us about the parking nearby the hotel and about the old town of Ptuj. Small town but so many places to explore. Only walking distance. The oldest hotel in Ptuj. And they have lift. We recommend this hotel."