"This is a fantastic hotel. It opened in December. We stayed here prior to flying out of Spokane on our way to Nashville for a convention at the Gaylord Opryland Hotel (which charges several hundred dollars per nights stay) The Hyatt hotel in Post Falls was MUCH nicer, cleaner and WAY more affordable than the higher priced hotel in Nashville! Very friendly staff. Breakfast is not included with the stay but is also more affordable at $11 per person than the Opryland Hotel at $36 per person!! The closest airport is about 2 hours away from us so we will definitely plan to stay here again prior to flying out of Spokane International. ⭐️⭐️⭐️⭐️⭐️"

"The rooms are a bit small, but clean. The staff are friendly and the breakfast selection is quite comprehensive. The location is close to the highway, making parking convenient. It's a good place to stop during the trip, but the price is a bit high."

"booked a room with 2 queen sized beds for 3 days. called 3 days before hand and spoke to Diedra (?) and told her that because of mobility issues I would like a room towards the west end of the property. She was very accommodating and said has she would be the one to do the room assignments she would make a note to make sure it was handled. When we arrived, the night auditor, Robert, acted somewhat put out and acted like he was doing us a favor by "finding" us a room in the requested area...when we entered the room it had 1 king sized bed and we were too tired from the drive to go back and request a change. The tub/shower was impossible for me to use because it was too high and there we no handles to use. Again, mobility issues was mentioned and obviously ignored. The used dental flossers in the cubby under the nightstand was nice as well as the garbage pickup right outside our room at 6:45 am Friday morning."

"The room was spacious and clean, and it was a very comfortable stay"

"My stay was not the best from day one as I discovered the metal frame around the window was broken & was allowing the outside air in and was not very safe. I also discovered a very sticky substance on the floor. I had the front desk clerk Jennifer come to my room and she was very apologetic and took photos. She was unsure if there was another room on the first floor available & I never heard back from her. I placed a hand towel on the unknown substance & due to smoke moving in making the air quality an extreme hazard I used tap from first aid kit to close the gaps on the window. I also had to clean the AC filters and the actual unit as it was filthy which provided unsafe airflow. The management felt it necessary to leave a side door open and allowed the unhealthy air into the first floor hallway so I then used a towel at the door to keep that smoke out. My room was never cleaned while there and when asked about it the front desk & manager had no answer for it not being cleaned. The grounds were not clean and not safe to walk around with pets or children. The carpet in the first floor hallway was filthy with unknown stains, bleach marks & the carpet had ripples in it so it is unsafe for walking on. The manager who checked me in did not disclose the pet fee & therefore I could only go by what was on the booking with Trip.com which is $15.00 per pet per night. Well that is not the case, they charged me $20.00 per pet per night. When I asked Jennifer about it she said that is our pet fee. When I attempted to resolve the situation with Trip.com the hotel refused to acknowledge any responsibility for their hotel and the condition of it. Instead they said that my booking was "non-refundable" and as I worked with Trip.com for 5 days they have to stand behind the hotel's decision. I provided the policy from Trip.com and yet was told it is not up to them. Unfortunately this particular hotel only allows customers to book via a booking site or through Sonesta who owns the name Red Lion ... but please understand that this hotel is independently owned and operated. Therefore they do not provide their fax number or email address to be able to resolve any issues. They will tell every booking site "no" on any refund request. Please read all reviews and save yourself the headache of not booking this hotel!"