"I stayed here for business, when I arrived I saw 2 huge self check in screens, I was hoping a member of staff would soon come over... and one did. A very polite, helpful and welcoming young lady, I didn't catch her name, but she had purple hair. I ate in the restaurant and the food was lovely, location is great and the room is as expected! Just make sure you put your car reg into a tablet in reception and it's free! You only get charged if you don't put it in, there is signs everywhere but as the young lady checked me in she double checked I had put my car reg in, so thank you to her again, she also let me know about evening meals and that it's booking only, so if you are wanting to eat there, book when you check in or ask, luckily the young lady asked me therefore I managed to get a slot. All the staff seem happy with their jobs, and all will do anything they can to help ensure you have a good day! Will stay again"

"An excellent 'home from home' stay and a great location. It's a short walk to the North Yorkshire Moors Steam Railway. A warm friendly welcome on arrival and we were shown immediately to our room. Our room (No6) has a great view and is spacious and bright. The bed was comfortable as were the pillows. Tea & Coffee making facilities along with biscuits were appreciated. The ensuite bathroom was spacious too and had complimentary toiletries. The breakfast was lovely, so many choices to pick and the portions were generous. A great place to stay!!"

"Pickering is a nice town. We took the steam train here and stayed there for one night. This hotel is similar to a family hotel, the environment is acceptable, but the services are basically non-existent. Breakfast includes two breakfasts, but an extra child has to buy it separately. Cold meals are 10 pounds and hot meals are 16 pounds. We say that the two adults who include breakfast will order hot meals, and the additional child will order cold meals. The waiter said that adults can order whatever they want on the menu and there is no quantity limit. We ordered several dishes in total, thinking they were all single items, but it turned out that each dish came with a side dish. We saw that we couldn't finish it and asked them to leave it. Don't serve the food that was served. At the end of the bill, they told us that we ordered more than two hot meals, and since the dishes that were not served would be counted, the children's portions must also be charged as hot meals. The argument failed, and they didn't listen to the explanation at all. And what's even more outrageous is that when we ordered, we clearly said that our children wanted cold meals, and we ordered more than three people. Why didn't the waiter remind us? ! The service is terrible!"

"We had a lovely stay, such a good base for everything we could see in the area. Lodge was clean and stayed nice and cool in the heat"

"Today I was informed that a concert we were attending had been cancelled. Once home from work I contacted the Crossways to cancel my room. I was informed to contact ******* to do this. So onto my emails... I had while 23:00 this evening to cancel at no cost. So promptly emailed to cancel my reservation. Whilst I was doing this I received an email telling me my payment had been made to The Crossways. I emailed The Crossways to ask why this had happened. I then rang my bank to cancel the payment. Then I rang The Crossways to ascertain the reason. The gentleman who I spoke to was very rude to me. He said he would get back to me in the next few days... I asked who had taken the payment and he didn't seem to know. I explained that I had only phoned less than half an hour before to cancel and was told that the hotel was not responsible as my booking was through *******. To say that I am perplexed is an understatement! I fully understand that the hotel is losing trade due to the cancellation but to blatantly mislead me is very wrong. Unfortunately I will not be spending any of my money with this hotel. A very disgruntled person."

"Lovely hosts,lovely room (this one with large personal bathroom across the corridor-as clearly advertised). Garden-wow. Excellent breakfast with very high quality ingredients.And very good value."