"It's a good Premier Inn overall, decent restaurant and excellent deal for breakfast and dinner (handy with kids). Staff were excellent and very friendly, just not enough of them on at times. Parking is good but the electric vehicle charger wasn't working - with no indication that it was out of order. Apparently down to the car park management company disconnecting it. Location is fantastic to see all sorts of great stuff in Yorkshire, perfect for the coast and lots of inland attractions. We've stayed here before a few years ago and were happy coming back."

"Stayed here on Fri 29th Nov. First impressions were good. all the staff were friendly and extremely helpful. The room was well laid out, with a large warm bathroom. Plenty of space to move around. Our room overlooked the Christmas tree on the roundabout, which meant we had a bit of traffic noise through the night, but not intrusive or enough to disturb sleep. nice offering of teas, coffees, biscuits. Breakfast was made to order, so nice and hot with quality produce. we had a full cooked breakfast, which was delicious. If I'm being really picky, the shower lacked any power, which meant I had to take the shower head off the riser rail and crouch in the bath. Would definitely stay again and recommend."

"An excellent 'home from home' stay and a great location. It's a short walk to the North Yorkshire Moors Steam Railway. A warm friendly welcome on arrival and we were shown immediately to our room. Our room (No6) has a great view and is spacious and bright. The bed was comfortable as were the pillows. Tea & Coffee making facilities along with biscuits were appreciated. The ensuite bathroom was spacious too and had complimentary toiletries. The breakfast was lovely, so many choices to pick and the portions were generous. A great place to stay!!"

"Beautiful location. Clean and comfortable lodge. Very peaceful, all I could hear were birds and sheep during the day."

"Today I was informed that a concert we were attending had been cancelled. Once home from work I contacted the Crossways to cancel my room. I was informed to contact ******* to do this. So onto my emails... I had while 23:00 this evening to cancel at no cost. So promptly emailed to cancel my reservation. Whilst I was doing this I received an email telling me my payment had been made to The Crossways. I emailed The Crossways to ask why this had happened. I then rang my bank to cancel the payment. Then I rang The Crossways to ascertain the reason. The gentleman who I spoke to was very rude to me. He said he would get back to me in the next few days... I asked who had taken the payment and he didn't seem to know. I explained that I had only phoned less than half an hour before to cancel and was told that the hotel was not responsible as my booking was through *******. To say that I am perplexed is an understatement! I fully understand that the hotel is losing trade due to the cancellation but to blatantly mislead me is very wrong. Unfortunately I will not be spending any of my money with this hotel. A very disgruntled person."