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9.1/10
Great
Overall, excellent stay. Would certainly recommend this hotel again! The rooms on the first floor with a patio/terrace are worth it in summertime when it’s possible to sit outside!
Having stayed here in March 2023, I was keen to revisit. Unfortunately, things have changed quite a bit. Although the reception staff were friendly, the restaurant staff could have been more attentive. I was looking forward to a nice French meal similar to one I had the previous visit however the menu was disappointing and over priced. Who wants to eat burger and chips or barbeque chicken? No vegetables on offer. when we requested a green salad we were presented with a bowl of wilted soggy leaves and charged for it. Choice of wines expensive. Decided to skip breakfast which seemed over priced and after the poor dinner we decided to not risk being disappointed again. The room smelt stale and there was no water in the room for coffee machine - a note said to collect water from the fountain in the landing - I could not find any fountain only a dispensing machine which you had to pay to use. The only other redeeming factor is the Spa which remained the same and the attendant was helpful and kind. I was able to use the facility without being rushed as I arrived after 6pm.
We booked this hotel at the last minute on Trip.com. We were driving from Geneva to the tunnel at Calais. We arrived around 7 pm. There was a very helpful lady on the reception who gave us all the information we needed for a very pleasant stay. The room was very clean and nicely decorated. The bathroom was also very clean with clean towels and everything was spotless. I can definitely recommend staying here if you are travelling through Troyes. 
GGuest UserThe hotel is clean, I think it starts its renovation, a cigarette smell was in our corridor and the dry note did not work.. The receptionist is however very pleasant thanks Veronica 😉
Room was spacious, good and clean. The only thing was that the reception hours need to be communicated properly. We arrived at least half hour before the stated closing hours but already no one there. As we booked through trip.com, we didn’t receive the instructions to the safe where they dropped all the keys for « late » guests. But obviously we weren’t even late as mentioned, we arrived before the reception closing hours. Thankfully we met a gentleman who had the safe’s access code and we were able to retrieve our room keys
GGuest UserBooking Numbers: *********** (PIN 5187/hotel confirmation number: ***************) and *********** (PIN 8304/hotel confirmation number: ***************). We arrived at the hotel just before 8.00 pm on 22/03/2024 - tired after after a long day of travelling. When I presented our ”Check-in vouchers” for the two rooms that we had reserved and pre-paid for online with Trip.com, the lady at the reception said that they were only room guarantees and did not represent that we had already paid for the rooms before arriving at the hotel. Therefore, I gave her our written receipts from Trip.com for our payments for the two rooms and asked her to call Trip.com to confirm that we had already paid for the two rooms. She then gave us incorrect entry codes for our two rooms, for which I had to return to the reception where she then gave me the correct entry codes. Later that evening when we passed the reception to to go out of the hotel to find somewhere to eat and I asked her if she had telephoned Trip.com yet, she acknowledged that the rooms had already been paid for online.
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