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Posted on Feb 17, 2026
Lo Rie
PROS: I absolutely loved this boutique hotel! I loved the old charm, mixed with the clean modern decor. The rooms were clean and bright! The toiletries were a favorite from the luxury brand, l'occitane. The entire staff was welcoming and kind. Fabio from dining gave special attention to details, which made our meals and our dining experience wonderful. My spa treatment with the spa manager was exceptional. I loved the surrounding area. It was safe for myself and friends to walk around at night. The front desk staff and the cleaning crew were wonderful, as well! Thanks so much!
CONS: I could hear noise from the street at night. Thin walls, so I heard movement outside my door and through the walls. Water went out for a few minutes one evening.
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Price per night from€ 335
Posted on May 24, 2026
Guest User
Very disappointing experience regarding customer service and flexibility. My wife became acutely ill with severe back problems after we had booked the stay, and she is now on sick leave and will most likely need surgery. We contacted the hotel and explained the medical situation, asking if it was possible to cancel the booking as an exception.
The airline and another hotel we had booked with both showed understanding and refunded us due to the circumstances. Unfortunately, Hotel Antigua Palma - Casa Noble refused any refund or flexibility at all.
I understand cancellation policies exist, but when dealing with documented medical emergencies, some level of compassion and customer care should be expected. This was extremely disappointing and honestly left a very negative impression of the hotel.”
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Price per night from€ 360
Posted on May 21, 2026
Wu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
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Price per night from€ 347
Posted on Sep 30, 2025
ezhang200
The location is excellent, within 1 km of the main tourist attractions, so you can walk everywhere. The hotel is also new and clean! Perfect for both tourism and business. Highly recommended.
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Price per night from€ 216
Posted on May 15, 2025
Anonymous User
I was shocked that at a five-star hotel, such an unacceptable incident could occur.
We had a deeply disturbing experience during our stay. Around 9:30 AM, someone from the property unlocked and opened both our front door and bedroom door without any prior notice, permission, or request from us. We were still asleep when this happened. We did not request housekeeping and there was no sign indicating otherwise.
This was a serious breach of privacy and made us feel unsafe and disrespected. Such behavior is completely unprofessional and unacceptable in any accommodation setting, let alone a serviced apartment.
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Price per night from€ 238
Posted on Jun 8, 2026
Guest User
I have mixed emotions about this hotel. We stayed as ‘Level’ guests which means you have use of a separate area that provides a lovely buffet and drinks through most of the day. Separate check in with the lovely Dominique was smooth and efficient.
However, I chose this hotel for its sea view and pool. Whilst there is undeniably a sea view most of it is blocked by an ugly building across a very busy dual carriageway.
The pool area was very insufficient to accommodate the number of guests in the hotel, we had to wait an hour each day for a bed to become vacant which had no shade. This was disappointing as there are many hotels in Palma that are stunning but no pool that were more convenient for the centre.
The toilets by the pool were not maintained with hand towels strewn around the floor.
All in all not what we expected from a Melia hotel but the Level facilities did go some way to make up for the Other disappointing features.
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Price per night from€ 192
Posted on May 8, 2025
Guest UserJust returned from a 4 night stay. Lovely hotel higher up from port. Looks like recently modernised very clean and rooms very spacious with everything you would want, including a mini fridge.
Used the lovely pool which was a hidden gem at back of hotel with a life guard pool 2.2m deep so you need to be able to swim! Fortunately we had the pool area to ourselves which had great views.
Opted for breakfast which was good with a wide choice most days things ran out but were restocked. Pre booked for €14 fairly good value and convenient as not much around otherwise.
Easy to get into old town and port either a 10 minute stroll down hill to shopping centre with restaurants or a taxi for around €10 each way.
Only criticism would be not very disabled friendly with no bars to hold onto on stairs down to breakfast and unless you got cabs everywhere you need to be quite fit to walk to get out and about.
Overall a nice little find and would recommend.
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Price per night from€ 194
Posted on Sep 9, 2024
eM.M
The hotel is located close to the airport, so do not be shocked that you can hear planes all time long. Really close to the public beach, and some shops and coffees. The swimming pool is clean, not small. Breakfast and dinner - depends on the day. Some days are super equipped, some days nothing to choose from. Unfortunately, the receptionist (woman with dark linger hair) was not kind and even asked in advance - denied the request of paying for an additional 2h for late check out in order to pick up an important meeting at work via laptop and denied giving access to one room they have for guests for an emergency stay. Never happened in my life before in this chain of hotels. In the room even the cleaning staff was requested, no recharge of soap or shampoo... And that's the reason I won't recommend the place - bad personnel can destroy good moments.
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Price per night from€ 190
Posted on Sep 23, 2025
Guest User
Tertemizdi. Kahvaltısı güzel ve yeterli. Hsvuzu aşırı derindi ilk defa o kadar serin bir havuz deneyimledim keyif aldım.
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Price per night from€ 164
Posted on Jun 4, 2022
Guest UserMy positive experience with Hotel Mirador in Palma, Mallorca began as soon as I entered the lobby. I was greeted warmly at the desk where they solved several problems with my booking which was made by Trip.com. Specifically, for some reason my reservation was in the name of a Trip.com employee and not me! Second although I had booked for two nights with continental breakfast, the reservation was made for one night with lunch and dinner and a SEPARATE reservation was made for one night with no meals. Third, a reservation was made for a ”Family” room instead of a single as I requested. This made my stay more expensive than I planned for.
Through all of these difficulties the staff at the Hotel Mirador treated me exceptionally well and made many phone inquires until I was able to get a room.
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Price per night from€ 220