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Posted on Jul 10, 2024
Anonymous User
The hotel's communication is not prompt or effective. Also, the hotel address was changed to a new address after the hotel confirmed my booking. The distance from the hotel beach changed from 5 to 12 minutes, and the promise of 24-hour reception changed to no reception.
The access code was not sent out promptly after checking in, but I only got it from the hotel after Trip contacted the hotel. The flat is newly refurbished with an open kitchen. The bathroom has only one towel for each person for a 4-day stay. The extra towel costs you €10. The water pressure is strong and quick hot water.
The kitchen has everything you need, but the tableware is not visible. There is a kettle but no coffee maker.
The living room and bedroom have windows, but we are at the same level as the people on the street. We don't feel private and comfortable opening the window or even with the shade curtain closed with the window opened.
The washing and drying machine is shared with other travellers on the rooftop. The cleaning function is good, but the drying doesn't function well. The hanger was only found on the last day after the cleaner showed it to me. The hotel should say it on the first day when I asked them, rather than asking me to give them a call while I was only on a data sim and could not make a call. The washing balls are provided.
Beach umbrellas are also stored in a the lobby that is not visible to us until the day we checked out. I would say it has everything, but the communication skills of the hotel have room to improve.
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Price per night fromTRY 8,580
Posted on Nov 3, 2025
Anonymous User
I had a wonderful experience at this hotel. The staff were incredibly friendly, helpful, and professional from check-in to check-out. The room was clean, spacious, and well-equipped with all the essentials. I especially appreciated the comfortable bed and quiet environment, which made for a restful sleep.
The location was very convenient — close to restaurants, public transport, and key attractions. Breakfast was also great with a good variety of options.
Special thanks to the front desk team for their warm hospitality. I would definitely recommend this hotel to anyone visiting the area and will gladly return on my next trip.
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Price per night fromTRY 4,057
Posted on Sep 12, 2025
Dave
What a fantastic place - we'll be back!
We stayed for one night in a superior room with breathtaking views over the reservoir, it was super-clean and actually inside the castle itself.
The bed was incredibly comfortable with aircon in every room, although there was a beautiful cool breeze flowing through the large picture window.
We had a salon, with a TV but, oddly, just one armchair, a mezzanine floor with a couch and nothing else at all - also odd and a separate bedroom, I had to ask at reception for another chair to be brought in, as only one of us could sit down to admire the view and have a drink, but that was done immediately, without any fuss or delay.
The two staff members were extremely courteous and helpful, really nice guys for whom nothing was too much trouble, the barman was also the waiter at the restaurant, located 30m out of the entrance in another building, but very close.
Breakfast was served on-site and was very decent, only hot selection was a very good Spanish omelette (tortilla de patatas) and some pleasant mini cocktail sausages, the rest was fresh hams, bread, butter, toast, spreads & jams, cereals, yoghurts plus a lot of very fresh fruit - with the usual coffee and fresh orange juice,, so very good all-in-all.
The downsides:
1. There is little or no Wifi coverage in the room (our one at least), plus almost zero cellphone coverage in the rooms;
2. The parking is down the steep hill that leads up to the castle, so a hard trip with luggage up to the reception.
3. The El Ajibe restaurant, which is part of the Hotel, even though it's just along the lane was extremely average to poor, I couldn't really eat what I ordered as it was burnt and very dry, but there are other places to eat in the village;
Other than these inconveniences, I would highly recommend this spectacular hotel, maybe not the restaurant, but the castle itself is beautiful with much of the original features being built into the modern feel of the place, overall, it was an awesome stay and we will be back again, without a doubt!
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Price per night fromTRY 4,215
Posted on Jun 22, 2024
Vick_007Prime location! Lots of restaurants around and you will be few steps away from the beach. The front desk employees were great, very accommodating and friendly. Breakfast was great as well! To me, the rooms/property were a bit dated but clean.
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Price per night fromTRY 10,182
Posted on Jun 16, 2025
Travel more explore
My friends and I really loved our stay in a 4 person tent, comfy double beds, a fridge & cute table to sit outside at. We were positioned at the end of a big row of tents so it was perfect, the tent was cool enough with the fan and also not as many bugs as expected but some ants in the tent but impossible not to have bugs outside camping!! The pool was nice but very crowded of course, would be good to open earlier than 12, breakfast at the onsite restaurant was good and cheap. They could do a delivery service and charge to the tent I think people would love it.
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Price per night fromTRY 7,914
Posted on Jul 12, 2024|Double Room
Pianist with no handsMy dad loves staying in this hotel. Unfortunately, we only stayed for 2 nights for visiting Gibraltar.
We felt welcomed by the receptionist and the check in was smooth. The room we stayed was as spacious as we saw on the internet.
As the hotel has been 123 years old, you can tell from the hotels and aged furniture. I think it needs refurbishing, as the air conditioning was weak and we sweated in the night. And I think it may only happens to some of the rooms, as my friends' room are as cold as a fridge. This problem should be fixed easily, but we got back from another town and were so exhausted, so we didn't want to move to another our luggages again and chose to bear with it.
Water pressure has no problem and instant hot water. Duvet and the bedding were clean and new.
The buffet breakfast was excellent in varieties and quality. We love having our breakfast outside enjoying the birds as our companions.
The swimming pool is in good size with a safe guard. I would love to come back as the price is totally worth for it.
The hotel called us taxi and it took only 2 mins to be there for us. We are happy with the efficiency.
Also we love meeting people here. They are all very nice and enjoy making friends here in the hotel. I would say staying here was one of my great choices I have made
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Price per night fromTRY 3,542
Posted on Apr 21, 2025
Guest User
Общее впечатление об отеле хорошее. Очень красивый вид из окна, вкусный и разнообразный завтрак. Удобные и широкие кровати в номере. Сыну понравилась дополнительная кровать. На территории есть большой бассейн.
Минусы: в коридоре на стене увидела огромного таракана, и на ресепшен мы провели больше одного часа, чтобы заселится в номер (очень медленно, огромная очередь).
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Price per night fromTRY 8,758
Posted on Mar 14, 2025
AdrienneAE
The hotel owner was super nice - he got my friend an iron and hair dryer on her request and even drove us to El Puerto de Santa Maria when we were waiting for the bus in the rain. The beds were comfy and the rooms were cleaned daily.
That being said… the hotel is in a quiet, residential area and there are only a couple of grocery stores and restaurants within walking distance, toward the Valdelagrana beach. However, we were there in March, but I’m sure more is open during the summer months. It also gets quite cold in the rooms in March, so if you’re afraid of chilly room temperatures you might want to look for some place with central heating or space heaters on site. Also, transportation comes infrequently and shuts down early - like at 10, 11 pm - so allow some time and do some research when you’re ready to leave the area ot the hotel.
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Price per night fromTRY 4,479
Posted on Oct 15, 2024
Francisco Vicente
Good location if you are going to stay in La Bahia de San Fernando, a shopping center close to the hotel and a train station. The breakfast is really good with lists of options.
The rooms need a refurbishment, really old amenities
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Price per night fromTRY 5,860
Posted on May 5, 2024|Single Room with Shared Bathroom
BB travellerGOOD COST/QUALITY, ALL RECOMMENDATIONS
Good location in centre on quiet street but near to main squares and streets, few minutes to beach or to bus station and then to Gibraltar border. So perfect for day visits to Gibraltar.
Not often for hostels personal room with TV, sink and furniture.
Clean room and common toilet/showers.
Can leave bag while day walking after checkout.
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Price per night fromTRY 1,610