"Polecam"

"It's about a 30-minute walk from the main train station, and there are also direct buses that aren't expensive. The breakfast selection is plentiful, the hotel is clean, the staff are friendly, and there are Chinese restaurants nearby."

"Well-located hotel close to the center, solid 3 stars, own spacious parking lot for a small fee of 100 crowns. Tasty breakfast, very good staff. I definitely recommend it."

"Staff was very friendly and spoke good English, breakfast was a bit disappointing, not a lot of choice so I would skip that for my next visit."

"I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there."

"I really liked the cleanliness of the hotel, the comfortable room, and the friendly and helpful staff. The atmosphere was pleasant, the location was convenient, and the overall stay was calm and enjoyable. Breakfast was good and well organized, which made the stay even more comfortable."

"For transit one night is ok but dont expect much, just basics. But we needed that and the price was very good. Pillows are just the names… A/C working, breakfast decent but make sure to be the first ones as food gets eaten quick. Free parking, no EV charging. Recommen"

"Great room and view, staff was very helpful. The hotel is five minutes walking distance from the old town. The breakfast was served in a bright and airy restaurant area and was varied and tasty. Nice option for an Olomouc stay."

"Clean, new hotel in a quiet neighbourhood. Amazing gym and overall a great facility. Welcome drink is a nice extra service. A true four-star experience."