"We stayed at Villars Palace at the end of October, during the off-season. The hotel was completely refurbished about three years ago and is beautifully decorated. They have preserved the original 1913 structure, which gives the property genuine character and charm. The mountain views are magnificent. We were upgraded to a junior suite instead of the superior panorama room we had booked, as there was a mix-up at check-in and we had to wait for the room to be ready. The suite had no fridge and no bathtub, but two showers. The bed and pillows were way too firm, and we didn’t sleep well. Breakfast on the first day was below 5-star expectations: short-staffed service, only four types of bread and two jams (with no indication of provenance), fresh fruits that seemed imported (berries, pineapple, strawberries), and Eggs Florentine that were bland. There was no bread grill, and it took a long time to get toast when requested. On Sunday, breakfast was moved to the beautiful ballroom, which created a much more pleasant atmosphere. There were also more bread options, a bread grill, and a better overall selection (a noticeable improvement). Unfortunately, the Eggs Benedict remained tasteless. There is no room service, which feels surprising for a hotel in this category. Only one restaurant (“Le 1913”) was open during our stay, with limited vegetarian options, and the bar menu was also quite restricted. On the positive side, Fanny at the spa reception deserves special mention for her kindness and professionalism. She helped us organize our treatments and provided excellent advice even before our arrival. The fitness area is spacious and well equipped. We booked a private coaching session (CHF 200/50 min). Quite expensive but professional. Afterwards, we enjoyed a 90-minute deep-tissue massage, which was excellent. Special thanks to Céline and Katerina, both highly skilled masseuses who made the experience memorable. Unfortunately, we couldn’t fully enjoy the sauna and jacuzzi, as they were quite busy and there seemed to be only one person cleaning and replacing towels and slippers, so the area didn’t feel as pristine or relaxing as expected for a 5-star spa. As for Villars, it’s a charming alpine village, but in the off-season it loses much of its winter atmosphere — many shops and restaurants are closed. It might be worth returning in peak season when the resort is livelier, though prices — already high — will likely rise further."

"Quiet, clean, breakfast quality is very good 👍 I have lived for many days, I have stayed last year, and I will continue to stay, small and fine, except that the kettle is plastic, everything else is very good!"

"The hotel is elegant with lovely rooms but my visit was ruined by 2 things. 1) my IPad was unable to connect to the guest internet and no one was able to help. I was told it was ‘illegal’ for the hotels IT person to help me. Someone also mentioned there have Benn problems with Mac laptops and IPads because of some security issues. I spent hours trying to sort it out as I needed the IPad for writing…my iPhone worked but wasn’t up to editing docs. I would not recommend using this hotel if you rely on your IPad until they figure out what the problem is. Note it worked fine at the man in conference hotel (Villars Palace) and every other hotel on my trip. 2) even worse was that at the first breakfast buffet several of us got sick ( we suspect sausages) with a debilitating tummy upset that meant frequent trips to bathrooms during conference and ruined a subsequent hiking holiday. I had to go to pharmacy doc and it still isn’t ok. Sorry to be so negative as I usually give very positive reviews."

"We recently stayed at Villars Lodge with a large group of friends and were absolutely delighted with our experience. The establishment's restaurant wowed us with its delicious cuisine and impeccable service. The highlight of our stay was undoubtedly the spa, where we were able to relax while enjoying breathtaking views of the magnificent surrounding landscapes. In summary, Villars Lodge is a high quality property that I highly recommend to anyone looking for a relaxing mountain getaway. We can't wait to return for another unforgettable stay!"

"The room is quite new and clean. The front desk is very polite and greets everyone when they come in and out, which makes people feel at home! It is very convenient to eat, drink, play and have fun! The front desk Xiaofu has a good service attitude"

"I spent three night in this hotel. The staff was not friendly at all. On the second morning there was no hot water and when I went to the reception to let them know about it the Lady gave me a very irritating response and it seemed that she even blames me…! She should have been at the reception at 08:00 AM but she was late. I waited more then 15 minutes at the front desk. I brought I big group of musicians here but they treat us like if we were a group of “******”. This hotel was a wrong choice."

"Beautiful environment, very like the retro style, the restaurant is available."

"The studio is perfect for anyone who wants to be calm and enjoy an exceptional view of the valley and the tooths of the midday."

"Apartment was in a great central location and with fabulous views of the mountains. Very comfortable.Only disappointment was that it wasn't a double bed but two separate single bed and frames pushed together. Not clear in details and expected a proper d"