"The room is small for a hot spring hotel. The hot springs are okay. The service attitude of the staff is very good, and one of the staff can speak Mandarin."

"The food and drinks were absolutely delicious! Everything at the buffet was delicious, and I was especially impressed by the bamboo steamed squid served at dinner. The carbonated drinks and plum wine I enjoyed in the lounge on the first floor after meals and after a bath were also delicious. The room was clean, and the view of the snow and hot spring town from the window was amazing... The shuttle service to Kurayoshi Station on my way back was also very helpful (reservations required, 140 yen). Overall, it was a great hotel!"

"We went as a couple. The food was delicious and we were very satisfied with our eyes, tongue and stomach. Not only dinner but also breakfast was more than enough for New Year's Day, with ozoni and other New Year's dishes. We would like to go again. Thank you very much."

"Everything good only food not so so"

"Great food. I was stuffed. Overall good service. There was an issue with my car keys but it got resolved."

"The waitress was terrible. I was expecting a relaxing stay because they seemed to have a good reputation for customer service, but it was a disappointment. When I asked my children if they wanted more rice at dinner, the waitress said, "Wait a minute! We're handing out the tempura now! Mom, don't be so hasty!" I felt like I was being mocked. Also, when my husband ordered a chuhai and I ordered a beer, she said, "So your wife drinks beer, I thought it was the other way around," and when my child tried to dip the tempura in the ponzu sauce for the yakiniku, she said, "That's meant to be eaten with salt!" There were many comments that were upsetting. At breakfast, I asked another employee to change the waitress, so the morning waitress was nice. However, even though they must have known that I was upset when I asked to be changed, there was no apology from that point until check-out."

"I was very satisfied with the modern room. The room was very spacious, and I even used the private hot spring bath in the room, which was also quite large. Dinner was plentiful and delicious, and although the breakfast selection was somewhat limited, the quality was good. Both breakfast and dinner were served in separate rooms, ensuring a quiet and private dining experience."

"I chose this place for a reunion with my sister after 20 years. The two private baths lack shower facilities, and the water trickles into the tub through a blue hose. Is this really a free-flowing bath? My sister, a bit of a germaphobe who never uses the public baths, never entered the baths. It was a hot day, and she probably wanted to wash off her sweat, but she kept filling the washbasin with water. I urged her to wipe herself down, but she refused. I used the public bath, but the water pooled in the uneven rocks at my feet without draining, making it feel unsanitary. The baths are supposed to be open 24 hours a day, but the lights were turned off in the early morning, and I couldn't find the power source. I waited until my eyes adjusted to the darkness before entering, which was quite dangerous. I was looking forward to the kaiseki cuisine photos in the IT section, but the reality was completely different. The sashimi was not very fresh, and the blue fish was bloody and stained, so I refrained from eating it. My sister picked up her chopsticks first, but couldn't move on as it didn't suit her palate, and I lost my appetite when I saw the food being presented. I couldn't eat anything at dinner, and I called to ask for white rice and pickles, but the white rice was soggy like porridge and inedible. My sister declined breakfast as we were unable to take a bath while visiting the hot springs, but we were hungry and had time before our train the next day, and there were no restaurants nearby. The breakfast was generally salty and far from tasty, and I felt truly sorry for my sister who had invited me. The room didn't lock, the keyhole just turned round and round, and even though they explained how to lock it at check-out, it was too late. When I told them that the meal contents were different to the photo on the website, they said, "Oh, that's just an image," and it must have been a scam! All in all, it cost over 50,000 yen for two adults, and it was an incredibly painful stay."

"The plan included breakfast. In the evening we went to a nearby teppan restaurant to eat. It would have been great if there was an elevator..."