"Strategic location, worth for money and very clean hotel to stay in Miri"

"Super prime location, just beside a shopping mall and walking distance to lots of local food. It’s cozy, nice stay!"

"The receptionist at check in was such a friendly guy. Was great chatting with him. The room was spacious with full toilet amenities, slippers, hairdryer and iron with ironing board. Breakfast had great varieties too."

"The location was convenient, with easy access to nearby attractions and restaurants. The breakfast had a good variety of options and was delicious."

"The hotel is in a great location, and the room was clean and comfortable. Those are definitely the highlights of my stay. Unfortunately, the service and overall experience fell well below expectations. The biggest issue was the parking. My vehicle couldn’t fit into the mechanical parking system, so I was instructed to park by the roadside instead. Eventhough I wasn’t able to use the hotel’s parking system, I was still charged RM10. Later that evening, I decided to use the hotel’s premium parking, which costs RM70/day. I asked if the RM10 I had just paid could at least be deducted from the premium parking fee, but my request was declined. It didn’t seem fair considering I had no choice but to park outside because my car couldn’t fit into the mechanical parking. After contacting management by email, I was informed that the RM10 charge should never have been applied in the first place, as roadside parking was supposed to be complimentary for guests in my situation. This was apparently a mistake by the front desk. What was frustrating was that I had already explained to the front desk multiple times that my vehicle wasn’t even parked in the mechanical parking system, yet I was still asked to pay. The premium parking arrangement was also poorly managed. There were no staff available to assist with moving the cones, and on one occasion, my car registration wasn’t even on the parking list. Several times during my stay, I had to ask different staff where I was supposed to park because no one seemed to know. Housekeeping was another disappointment. I requested room cleaning at the front desk in the morning and specifically informed the staff that I had accidentally left the “Do Not Disturb” sign on my door. Despite this, housekeeping never came to service my room. To the hotel’s credit, management handled my complaint professionally. They refunded all of my parking charges and offered complimentary breakfast as a gesture of goodwill. However, while I appreciate management’s effort to make things right, the multiple service issues throughout my stay had already left a poor impression. Personally, I would not stay here again, especially if I’m driving. A good recovery is appreciated, but it doesn’t undo an experience that could have been avoided with better communication and service from the front desk."

"Customer service good"

"Everything was good"

"I really enjoyed my stay at this hotel. The room was spotless and cozy, and the staff were welcoming and attentive. Everything was well maintained, making the stay very comfortable. Thank you for the great service!"

"Really liked it! The facilities are well-maintained, and it's a great place to stay if you want to explore the city because everything is so close by. 😂"