"It was quiet and comfortable in our Heritage room. We enjoyed the buffet breakfast each morning as well as the spa."

"Fantastic views with a spacious feel. I really appreciated the choice of pillows, I love feather ones. There was milk in the fridge, tea and coffee ready to go. We had a late lunch on the balcony watching the waves roll in. Going to sleep with the sounds of the ocean."

"The room is big and clean"

"Great location. Close to beach and a great coffee shop. One Last Inn which wsa200 metres away was fantastic for dinner."

"Great location, Budget-friendly with kitchenette facilities."

"Clean and comfortable, the Great Ocean Road is just downstairs, there are many shops, convenient for eating and drinking, and there is an underground parking lot"

"The facilities are quite new, but the dining table lacks lighting, which is a minor drawback."

"Our kid enjoyed the facilities, and the animals were a wonderful treat. HOWEVER, very disappointed by the lack of integrity for the environment and surrounds. Plastic rubbish strewn throughout the river, river water quality abysmal (blame the ducks if you want to, but do something to improve the water flow and quality). Water not safe for kids to be in, and the flow into the sea made the beach smell funky and rotten. There are signs at the beach to say the river is not safe, but no signs at the Big4, why? Barely any rubbish bins around so no wonder there was rubbish everywhere. No attempt to provide composting facilities or recycling in convenient locations. Huge amounts of glass mixed with food scraps in the kitchen. Cleaners should be utilised during busy weekends throughout the park, not just in bathrooms that also need more regular cleaning (and we all know they could afford this). And then we found out the tap water isn't safe. My kid ended up with a fever and we left early, but I won't be so quick to blame the water, but we couldn't find any water to purchase once we realised it's not safe to drink. There should be signs or text messages. It was a really busy weekend, but all the kids on e-vehicles that don't know how to ride them made it feel a bit unsafe for our toddler. Half of them without helmets. And then some of the families were really getting on the piss - good for them, not great for our camping experience. Maybe we're not Big4 people, but would love to see them valuing and acknowledging the landscape they're making money off."

"The boss was very nice and waited for us even though it was past the time limit. He also reminded us of various safety issues such as driving on the left."