Quality Suites

"I rarely write reviews but when I do it is in an effort to prevent something from happening to others or to share the joy of my experience. This one is to prevent this from happening to others. The hotel was in a huge construction area causing the entrance to be blocked necessitating the use of the Love Truck Stop. This was perhaps unpreventable as there was no notification that this was the case. walking in, the lobby smelt like chlorine from the indoor pool. Ok, we didn't hang out there so not a deal breaker by any means. The hallway in which our room was located was dingy and had a moldy carpet smell, but again, we did not complain as this sometimes happens in older hotels. Our room had gnats particularly in the bathroom which we were constantly swiping to kill on the mirror. Still, not a deal breaker. We made the best of our 2 night stay. The day we got there the kids swan in the pool and there were no clean pool towels so the ones in our room were used that evening for showers. We returned to our room the next day and the cleaning lady was outside in our hallway and we asked whether she had been to our room yet as we needed replacement towels. She said they do not usually do stayovers unless asked. I asked if I could give her our dirty towels for replacement and she said yes. She returned with only 4 towels and I advised that we needed washcloths and hand towels to which she replied that they were in the dryer and she would have to bring them back later which was fine by us. She never returned with any replacements. We checked out the next day and stayed in the area visiting family when we got a text from our credit card company that $100 had been charged by this hotel. My husband drove to the hotel to find out what it was for and learned from the desk clerk that it was for stolen towels. He immediately told them what happened and they told us we had to speak with the manager who of course was not there. The next day we called and spoke to him explaining we had given the towels to the person working that day and asked for replacements which we never received. He said he would check with that person and get back to us. My husband called again asking to speak with the manager and left a message. He did call back and stated that employee was off that day due to a family emergency. We called the next day and he said that housekeeping stated they had not been accounted for. Now this was not even for towels, it was for missing washcloths, hand towels and bath mat. We left the four towels we were given by the housekeeper. My husband immediately called the corporate office and will be filing a dispute with our credit card company. My recommendation is that you NOT stay at this hotel."

Cabin in the woods

The Wildrock Cottage