Laplace Hotels & Accommodations

They changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.

Clean, safe, excellent front desk service, breakfast was sufficient... checked all the boxes. The king room was immaculate and such a cool layout. Front desk even gave me some tips on cooking like a real Louisianan. We have found out spot to stay for future visits.

This hotel is a gem! Clean, quiet, comfortable with refreshingly modern decor. Modern roll-down shades: much more practical and nicer than curtains. Guest coin laundry: great. Front desk staff: cheerful, helpful and professional. Breakfast buffet: well-stocked and clean. Parking lot: well-lit. Waffle House, Starbucks and McDonald's are nearby. My only quibble, not the hotel's fault: theZero brand shampoo and conditioner are awful, they make my hair feel like dry straw. Hilton, please bring back Neutrogena toiletries at all Hampton Inns!!

It was an amazing stay with great people and clean areas. Will be back if in the area.

My wife, my son and myself stayed at the TownePlace Suites by Marriott in Laplace,  LA July 3-6, 2022. I have to say that it was the worst hotel experience of my life. To start,  there was only one elevator working.  The one that did work creaked and cracked like it was going to fall. When we stepped out on the forth floor, there was an exposed wire coming out of the wall.  When we got to our room, none of our keys worked. I went down stairs, and the desk clerk tried remaking the key, after asking me aloud what my room number I then went back upstairs, and the keys once again did not work. This went on 4 times, and not once did the clerk offer to give us a different room. After the 4th try, she handed my wife a master key, without verifying my wife's identity. We get in using the master key, and when I returned it, she (I later found out that her name was Shannon) said she would make sure maintenance addressed my key issue in the morning The next morning after breakfast I checked with the front desk, and the new desk clerk tried making a new key, even though I told her Shannon had made new keys 4 tines. I was pretty sure the issue was the lock, not the keys. She followed me upstairs, and let me in using her master key. She assured me that maintenance was on site, and would look at my lock very soon. We came back to the hotel 9 hours later only to find out nothing had been done. Maintenance had not even tried to fix it. Then, this desk clerk hands me her master key, without once checking my identity. I got in the room, and immediately emailed the GM, Rachelle. Rachelle returned my call the next morning. I explained everything, and she insisted that she needed to make one more key and try it. When that didn't work, she finally got maintenance involved. He worked on it for a few minutes, then stated that we needed to move rooms because he needed to change the lock. We stated that we did not want to move, because it was our last night, and it would not be worth packing and moving, but we were told we had no choice. I do not appreciate being forced to move, I do not appreciate the lack of regard for my safety by speaking my room number out loud. I do not appreciate the lack of regard for anyone's safety by giving me a master key at all, much less without verifying my identity. In addition to the key fiasco, we also had the following issues: Room 1 Not enough towels for 3 guests No bedding for the pull out couch A toaster that smelled like it was going to start an electrical fire, Breakfast ended at 930, but there was no food after 900 Trash in the halls multiple days not picked up by housekeeping A refrigerator that barely kept things cold, even after we turned it to colder TV service that stopped working every time it rained Room 2 Bugs in kitchen and bath Stains on couch Drywall dust on carpet Paint splatter on the bathroom floor The TV didn't work, and took over an hour to fix. The bathroom door was not hung properly, c

With a stay at Days Inn by Wyndham LaPlace- New Orleans in LaPlace, you'll be within a 10-minute drive of Mississippi River and Ochsner Medical Complex - River Parishes. This hotel is 3.1 mi (5 km) from Lake Pontchartrain and 10.5 mi (16.8 km) from San Francisco Plantation.Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 53 air-conditioned rooms featuring microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.

I was skeptical to book due to the reviews I was reading but after taking a change I was happy with my choice. The staff at the front desk were nice and accommodating and the rooms were very clean. I spoke to the new manager and he was very friendly. Not to mention they have a great selection for breakfast.