"It was perfect"

"They advertise themselves as the best hotel in Kolasin. They charge quite a lot for their “4 stars”, but they definitely provide barely 3 stars service level. They don’t have A/C in the fitness centre at all (!) - so it means you actually cannot properly use it. When I complained about it, the manager’s response was “no one force you to use it, don’t use it if you don’t like it”. Hilarious answer when you paid a fortune to stay there and one of the reasons was they “fitness centre”. And no, they can’t open the window. Sauna and hammam can’t be used by under 18, because “children will disturb adults”. The idea to make a separate time for families with kids does not work for unknown reasons. A SPA manager is extremely rude man. They cancelled shuttle bus to the ski centre, so if you are without a car, add 30 euros per day for a taxi round trip. It should be a concierge service in the hotel, but it never works. The receptionists are nice but can’t really recommend anything when we asked for advice. As I understand, the hotel management changed this year, looks like not for good. The swimming pool is good though, and the rooms as well. But the level of services is so low, that I would describe it below a 3 stars, standard European hotel"

"Great hotel, super interior design, excellent service."

"We stayed in the family suite and we absolutely loved it! We loved that breakfast was served to our table in the suite. We loved the spa. We loved the free coffee and chocolate. The suite was so comfy and the staff were fantastic! We are hoping to return but for longer."

"Very welcoming accommodation. Amenities fast exceed the usual suite. We were especially pleased with the oven and the sandwich maker. The host was responsive and hospitable."