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Posted on Jan 18, 2026
Guest User
Location: remote (literally nothing around that you can walk to); recommend rental car
Parking: limited covered parking, cannot reserve in advance
Service: enthusiastic staff, some are too new
Rooms: spacious, modern and well-designed
Food: excellent
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Price per night from€ 151
Posted on Mar 5, 2026
Anonymous User
Overall a great stay. The biggest advantage is the convenience. It is truly ski in ski out, which makes it very easy to access the slopes without needing to travel anywhere.
The slopes here are also very beginner friendly. They are not too steep, which makes it a comfortable place to learn or practice skiing. I also took a 2 hour private ski lesson arranged through the hotel. Our instructor, Yuki, was very friendly, patient, and encouraging, which made the learning experience enjoyable.
The only downside was the food. Both the dinner and breakfast buffet had quite limited variety, and the taste was just average. Considering the price we paid, the food did not feel very worth it.
Overall, it is still a good place to stay if you want convenience and easy access to beginner friendly slopes. Just do not expect too much from the buffet.
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Price per night from€ 57
Posted on Dec 15, 2025
Guest User
Very spacious room with a well-equipped kitchen, washing machine and dryer. The hotel connects to the West Mountain and offers shuttle bus services to Mount Isola. Parking is free and abundant. We will be back!
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Price per night from€ 191
Posted on Jun 7, 2026
GW stevenVery spacious house. The three of us booked an apartment suite with two bedrooms, two bathrooms, an open kitchen, and a large living room. The house was very clean. The fridge had three complimentary drinks already in it, as informed by the front desk.
The area is surrounded by hotels. We drove in the evening and parked in the underground garage, then didn't go out again. So, I'm not sure how convenient the surroundings are.
It's about a 12-minute drive to Takahashi Farm, which felt quite convenient.
It's a good hotel if you don't rely heavily on hotel services. It's great for self-sufficient travelers. The price is generally acceptable.
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Price per night from€ 98
Posted on Mar 24, 2025|Japanese Western Style Room Non-smoking
Viktoriia KWe had a wonderful stay at Niseko Grand Hotel! My friend and I truly enjoyed our time there. One of the highlights was definitely the hotel's own hot springs — absolutely amazing. There are both female-only and mixed-gender areas, which was a great option to have.
The staff was incredibly friendly and always eager to help with anything we needed. Their hospitality really made us feel welcome. In fact, staying here felt more like being at a countryside residence than at a hotel — warm, peaceful, and cozy, just like home. We would definitely stay here again if we return to Niseko — and we hope we will!
We stayed in a traditional Japanese-style room, which made the experience even more special. Yukata and yuami (bathing suit) were also provided.
The hotel also offers free shuttle buses to the ski slopes regularly, which made it super convenient for us to enjoy the mountains. On the day of our departure, the hotel’s driver kindly took us to the nearest train station.
Another standout was the hotel’s restaurant. Breakfast was included in our stay, and we also chose to have dinner there a few times. Every dish we tried was delicious and beautifully prepared. The buffet offered a wide variety of both Asian and Western cuisine, and the selection was impressive for both breakfast and dinner.
We also tried eating out at a couple of other restaurants in Niseko, but we both agreed that the hotel’s restaurant was by far the best for us.
Highly recommend this place!
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Price per night from€ 43
Posted on Aug 9, 2026|Central Building Twin Room With Lake View
Mic H
Overall a Great Stay, Though Service Left Room for Improvement.
We recently completed a 3-day, 2-night stay at this hotel, booking a package that included both breakfast and dinner—which I highly recommend. While many local guests opt for day trips or single-night stays, staying two nights allowed us to fully enjoy the experience.
Property & Amenities:
The property is a traditional, slightly dated onsen hotel in terms of room amenities, but the public areas are well-maintained and clean. The location is also extremely convenient.
Service Experience:
Most of the staff—including the male receptionists, buffet team, and bar staff—were wonderfully welcoming and friendly. Unfortunately, our interaction with one front desk staff member, Ms. Morikawa, was disappointing. Although she understands English, her attitude towards us was noticeably cold and distant. Having traveled extensively throughout Japan and internationally, the contrast in hospitality was clear, particularly when we observed her interacting warmly with Japanese guests right after being dismissive with us.
We felt compelled to bring this matter to the attention of the Front Desk Manager. While we rarely feel the need to raise service concerns in Japan, we felt it was important to share our experience regarding being treated differently as foreign guests.
Aside from this incident, we enjoyed our time and appreciated the efforts of the rest of the team.
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Price per night from€ 142
Posted on Jan 20, 2026|Japanese-Style Room 24 Sq M
XiaopaokakaThis hotel is a hidden gem where I stayed for three nights. It has four floors, with the entrance and front desk located on the second floor, accessible by an elevator. On the first floor, there are separate male and female onsens (hot springs), each with three indoor baths and one open-air bath. The changing rooms are equipped with washing machines and dryers (laundry costs a very affordable 100 yen per wash, and you can buy a laundry pod at the front desk for 100 yen).
The hotel offers a set breakfast (included with the stay) and dinner (can be added on arrival for 3300 yen per person), both served individually rather than buffet-style. Breakfast times are 7:00, 7:30, or 8:00 AM, while dinner is at 6:00, 6:30, 7:00, or 7:30 PM. There's a friendly Chinese-speaking staff member from Beijing at the front desk.
The guest rooms are Japanese-style tatami rooms, offering views of Lake Toya and a popular photo spot. Each room includes a safe, kettle, cold drinking water, sterilized cups, a writing desk, a table lamp, a massage device, and lotion, among other amenities. The hotel also features a coffee bar and a souvenir shop near the front desk.
Each room has a toilet and a sink, but no shower. The only downsides are that the entrance door to the room and the bathroom door are quite low, probably around 1.8 meters, and there's no drying room for ski gear (though with permission, you can place your ski equipment on the floor in the front desk area). The air conditioning has three powerful settings, so it never felt cold. The windows are double-paned.
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Price per night from€ 45
Posted on Jan 7, 2024
JasonsyhA very affordable lodge to book if you intend to snowboard/ski for long! Although location is slightly far from hirafu and other mountains, they offer bus services there. Also there is free shuttle buses back from the mountains which stops opposite the lodge!
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Price per night from€ 48
Posted on Aug 8, 2026|Japanese Room With Mountain View Non Smoking(buffet)
Lyndsay_XThis is a long-standing four-star Japanese onsen ryokan in Lake Toya, located at the entrance of the onsen town. If you're driving from Muroran, it's the first hotel you'll reach, making it very convenient for loading and unloading luggage with a chartered car.
The female staff at the front desk spoke fluent English with no accent and at a moderate pace, making communication very smooth. Her English proficiency was even better than the front desk staff at Hilton Niseko.
The service follows a traditional Japanese ryokan style. Upon check-out, they print the accommodation tax receipt and place it in an envelope, adding a nice touch of formality.
The stay included dinner on the night of arrival and breakfast the next morning. The restaurant offered great views and a wide variety of food choices. There were many individual travelers and almost no tour groups, making it good value for money, though the food taste was only average.
The onsen facilities met four-star standards, with appropriately sized pools and uncrowded shower areas. However, the changing rooms lacked lockers; clothes had to be placed in open baskets, with only small cabinets available for locking valuables, so privacy for clothing storage was somewhat limited.
The hotel is not far from the fireworks boat pier, but it's not the closest, and the fireworks boat experience was mediocre. Being at the end of the onsen town means a bit of a walk to reach the shops.
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Price per night from€ 136
Posted on Mar 3, 2026|Deluxe Suite With Tatami
NabellachanceWe stayed at Niseko Towers and overall had a mixed experience.
The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out.
One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays.
However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience.
In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.
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Price per night from€ 60