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Posted on Apr 6, 2026|Superior Double Room With Cypress Onsen View Bath - Non-Smoking
陳勝雄1
Nestled on the tranquil shores of Lake Toya, Hotel Premium Lake Toya (ホテル プレミアム・レイク トーヤ) feels like a secluded haven, a true escape from the hustle and bustle of daily life. The moment you step in, time seems to slow down, and your mind finds a sense of calm. Outside the window, the vast and captivating Lake Toya unfolds, with its picturesque scenery creating a living masterpiece that's unforgettable.
Each guest room is meticulously crafted, like a work of art – spacious, comfortable, and adorned with warm, elegant decor. The private open-air bath in every room, with the natural fragrance of hinoki and elm wood, gently embraces your tired body and soul. At night, as soft lights illuminate the room, lying on the plush bed, the world feels wonderfully peaceful and tender. Waking up in the morning, brewing a cup of coffee and enjoying it with the lake view outside – a simple yet profoundly blissful moment unfolds.
The warmth of the service is truly the most touching aspect here! From the moment you enter, you're greeted with meticulous and genuine hospitality. Thoughtfully, they arrange for you to change into comfortable slippers and offer a welcome drink; everything flows naturally and without pretense. I particularly remember a young female staff member with glasses who, with her fluent English and attentive, thorough explanations, made me feel incredibly comfortable and respected. Encountering such dedicated individuals during a trip is undoubtedly a rare stroke of luck.
And the hotel's facilities are full of surprises! Outside the large public bath, complimentary drinks are available, along with table tennis and arcade games, adding a playful touch to your relaxation. The lobby features Japanese snacks and board games, creating a cozy and inviting atmosphere; the relaxation area on the second floor is even more serene and comfortable – once you sit down, you won't want to leave.
The dining experience here is simply sublime. Various alcoholic beverages are kept in ice buckets, freely awaiting wine enthusiasts! Dinner is exquisite and innovative; each dish is a stunning work of art, so delicious that it makes you want to return just for the food. Breakfast is delicate and abundant, awakening your taste buds and setting a wonderful tone for the day. The shiso soda thoughtfully provided in the in-room mini-fridge is incredibly refreshing after a hot spring soak, leaving a lasting, pleasant aftertaste.
The toiletries have a delicate fragrance, leaving the skin soft and comfortable after use – even these small details are not overlooked. The overall service is friendly and sincere, without being overly familiar, yet maintaining just the right amount of professionalism. It truly feels like a 'just right' luxury experience!
The hotel's surroundings are quiet and pristine, and transportation to and from the lakeside is convenient. Whether taking a taxi or using the hotel's shuttle service to JR Toya Station, it's effortless.
It feels like Hotel Premium Lake Toya is not just a hotel, but a cherished memory of a journey. Here, the scenery is more than just scenery, and the service is more than just service – it's a reason to return to square one and rediscover the beauty of life.
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Price per night from€ 212
Posted on Jan 18, 2026
Guest User
Location: remote (literally nothing around that you can walk to); recommend rental car
Parking: limited covered parking, cannot reserve in advance
Service: enthusiastic staff, some are too new
Rooms: spacious, modern and well-designed
Food: excellent
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Price per night from€ 177
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from€ 356
Posted on Apr 8, 2026
Ying, Stacey
The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏
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Price per night from€ 244
Posted on Jul 4, 2026
Anonymous UserSince the club floor doesn't allow children, we only booked two rooms without private onsen, which felt more open and spacious. We had access to the lounge, and the snacks and cheese were delicious, with very Japanese-style coffee. Each floor had a small exhibition, which was fun to browse. The scenic open-air bath on the onsen floor offered unbeatable views. Dinner and breakfast were excellent, a Japanese-leaning international buffet with a rich variety perfect for sampling a little of everything.
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Price per night from€ 227
Posted on Apr 9, 2026|Deluxe Family King Room
Guest UserOverall speaking - we love the hotel!
Location - its a ski in ski out resort, only 1 minute walk away from the ticket office and rental. Shuttle buses are also available to commute to other resorts. Generally speaking, its a quieter area compared to Hirafu
Services - Staff were very friendly and attentive, there is a ski valet at the hotel so it makes things so much easier for us
Amenities - there is a hilton shop at the lobby, that also serves as a convenience store. As there is no convenience store around Niseko Village, the shop comes in handy. Love the onsen facility as well, perfect to wrap up the day after skiing
Room - hotel room is slightly smaller and worn out than expected, but the view outside the room is amazing
Would highly recommend Hilton NV!
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Price per night from€ 72
Posted on Mar 24, 2025|Japanese Western Style Room Non-smoking
Viktoriia KWe had a wonderful stay at Niseko Grand Hotel! My friend and I truly enjoyed our time there. One of the highlights was definitely the hotel's own hot springs — absolutely amazing. There are both female-only and mixed-gender areas, which was a great option to have.
The staff was incredibly friendly and always eager to help with anything we needed. Their hospitality really made us feel welcome. In fact, staying here felt more like being at a countryside residence than at a hotel — warm, peaceful, and cozy, just like home. We would definitely stay here again if we return to Niseko — and we hope we will!
We stayed in a traditional Japanese-style room, which made the experience even more special. Yukata and yuami (bathing suit) were also provided.
The hotel also offers free shuttle buses to the ski slopes regularly, which made it super convenient for us to enjoy the mountains. On the day of our departure, the hotel’s driver kindly took us to the nearest train station.
Another standout was the hotel’s restaurant. Breakfast was included in our stay, and we also chose to have dinner there a few times. Every dish we tried was delicious and beautifully prepared. The buffet offered a wide variety of both Asian and Western cuisine, and the selection was impressive for both breakfast and dinner.
We also tried eating out at a couple of other restaurants in Niseko, but we both agreed that the hotel’s restaurant was by far the best for us.
Highly recommend this place!
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Price per night from€ 41
Posted on Jun 7, 2026
GW stevenVery spacious house. The three of us booked an apartment suite with two bedrooms, two bathrooms, an open kitchen, and a large living room. The house was very clean. The fridge had three complimentary drinks already in it, as informed by the front desk.
The area is surrounded by hotels. We drove in the evening and parked in the underground garage, then didn't go out again. So, I'm not sure how convenient the surroundings are.
It's about a 12-minute drive to Takahashi Farm, which felt quite convenient.
It's a good hotel if you don't rely heavily on hotel services. It's great for self-sufficient travelers. The price is generally acceptable.
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Price per night from€ 101
Posted on Jul 31, 2026|East Wing With Lakeview Japanese Style Room
XiaotaotaoThe hotel is beautifully situated on the shore of Lake Toya. Our room on the 7th floor offered a perfect lake view, and we even had a lake gull perch outside our window, seemingly welcoming us – it was quite charming! The hotel boasts excellent facilities; our kids absolutely loved the kids' space. Our whole family agreed that breakfast was a bit tastier than dinner. For dinner, the hotel kindly provided us with 60 minutes of complimentary soft drinks, which we greatly appreciated.
The 'Star Hot Spring' definitely offers an unbeatable view and was incredibly comfortable. The male and female baths switch over in the early morning. We visited the 'Moon Hot Spring' the night before, which was very elegant, and then woke up early to visit the 'Star Hot Spring,' which had a captivating view.
The hotel also offers discount coupons for nearby attractions if you simply ask. The bus stop is right at the hotel's doorstep, with clear schedules for both the outbound (Chuo-dori) and inbound (Motomachi) routes.
The room amenities were comprehensive, and staff even came in the evening to prepare our futons, which were very comfortable – we slept wonderfully.
Just a short walk downstairs, we found duck boats to rent; we had a great time with one pedal boat and one electric boat!
The evening fireworks display was quite romantic, though the scale of the fireworks wasn't huge, it was still lovely to watch casually.
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Price per night from€ 142
Posted on Jan 20, 2026|Japanese-Style Room 24 Sq M
XiaopaokakaThis hotel is a hidden gem where I stayed for three nights. It has four floors, with the entrance and front desk located on the second floor, accessible by an elevator. On the first floor, there are separate male and female onsens (hot springs), each with three indoor baths and one open-air bath. The changing rooms are equipped with washing machines and dryers (laundry costs a very affordable 100 yen per wash, and you can buy a laundry pod at the front desk for 100 yen).
The hotel offers a set breakfast (included with the stay) and dinner (can be added on arrival for 3300 yen per person), both served individually rather than buffet-style. Breakfast times are 7:00, 7:30, or 8:00 AM, while dinner is at 6:00, 6:30, 7:00, or 7:30 PM. There's a friendly Chinese-speaking staff member from Beijing at the front desk.
The guest rooms are Japanese-style tatami rooms, offering views of Lake Toya and a popular photo spot. Each room includes a safe, kettle, cold drinking water, sterilized cups, a writing desk, a table lamp, a massage device, and lotion, among other amenities. The hotel also features a coffee bar and a souvenir shop near the front desk.
Each room has a toilet and a sink, but no shower. The only downsides are that the entrance door to the room and the bathroom door are quite low, probably around 1.8 meters, and there's no drying room for ski gear (though with permission, you can place your ski equipment on the floor in the front desk area). The air conditioning has three powerful settings, so it never felt cold. The windows are double-paned.
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Price per night from€ 41