"My special thanks to Ms Serena from front desk, who provided an exceptional service when I needed."

"Myself and my son had a lovely stay at Hampton by Hilton. We enjoyed the gym, breakfast and bar serving variety of drinks. Will definitely be back :)"

"The first room that we checked in was very old and quite dirty, tv wasn’t working and the window was locked. But the staff was very nice, she helped us to change to a better room after all, after all, with the location and price, it’s still nice."

"I got room number 1. Everything is fine just it is next to entrance door when ppl come in the night it was pretty loud but all the rest is goo"

"Verry 👍 good"

"Hotel is very practical for an airport stay. But there is nothing in the surroundings to go to. Breakfast wasn’t what we expected too. The rooms were big and clean though."

"Great location, very convenient. Breakfast was just okay, and they don't serve dinner."

"When we arrived at the hotel, we received a warm welcome. The lady at the reception, who I believe was the manager, handled our check-in quickly and efficiently. However, when we entered our room, we were shocked. The floors and the areas around the windows were covered in dust, and it seemed that only the bed sheets had been changed. Dust was literally floating in the air. Both my daughter and I have dust allergies, so we immediately left the room and informed the reception. To make matters worse, there was a spider web hanging from one of the lamps, making it feel as if the room had not been properly attended to for months. Even if the room cleaning had been done poorly, we were surprised that there appeared to be no quality control or inspection process in place. After we reported the issue, the room was cleaned quickly. However, when we returned, the spider web was still hanging from the lamp, which showed that the cleaning had not been done thoroughly. The next morning, we experienced our second disappointment at breakfast. There were almost no croissants, bread, or other breakfast items left, and there was not even any hot water available. Only one person was working in the kitchen. When we mentioned the situation to him, he explained that he had just started the job and was trying his best to keep up. We tried to make do with whatever food was available and even brought tea from our room in order to have breakfast. As someone who travels frequently, I am sorry to say that this was one of the worst hotel stays I have experienced so far. This was a trip that my family and I had been looking forward to with great excitement, but unfortunately, it was overshadowed by the issues mentioned above. I sincerely hope the hotel addresses these problems. People spend months planning and looking forward to their vacations, and I hope future guests will not have their experience ruined in the same way ours was."

"There was no clear 'HYATT PLACE' sign on the shuttle bus, which made us wait at the airport for over an hour for nothing. When we called to ask, they said there's a shuttle every half hour, but who knows if that's true. Even if there was one, you wouldn't know it's their hotel's shuttle. Isn't our time valuable? After a 13-hour flight, tired and hungry, we still had to wait outside the airport for over an hour for the shuttle. What a load of **nonsense**."