"Dear Trip.com Customer Support, I am writing to file a formal complaint regarding a recent booking I made through your platform. The reservation amount displayed during the booking process was approximately ₪700, which I understood to be the total cost. However, upon arrival at the hotel, I was charged ₪980 – a significant discrepancy of ₪280. It turns out that additional taxes or fees were added at the property, despite no clear indication of this during the booking process on your site. This is misleading and unacceptable. The total amount shown at checkout should reflect the final amount to be paid – not a partial figure that causes surprise charges upon check-in. I kindly request a full explanation and reimbursement for the overcharged amount. Please find below the booking. I trust that Trip.com will take this matter seriously and process my refund promptly. Sincerely, Daniel Cohen ************************* *************"

"If you want to ruin your vacation, check into a hotel and be greeted with a terrible reception. The reception staff is incompetent. The receptionist will refuse to check you in at night, demanding a photo of your bank card, even though you've already paid for the hotel. If you extend your stay, you'll be cursed out, especially by the elderly receptionist, who probably thinks he's the manager. I've never experienced so much negativity in all my travels. Unfortunately, the location means I have to endure this horror. Be prepared for the maids to pretend they forgot to put things in their bags, too. 😂 Basically, if you want bad service for a lot of money, this is the place for you."

"Beautiful views, broken AC, Dirty windows, but great views"

"The service we received on our visit to the hotel was exceptional ..the reception manager Liav was very caring and worked really hard to make sure we had everything we needed , his main concern was that we were happy ..He really understood us and what we needed. the reception staff were all so caring and we really felt they wanted to please us in any way they could. Alan was exceptionally nice and understanding especially when we had a misunderstanding with our reservation. He went out of his way to make us so comfortable. if you come here its worthwhile to meet these wonderful people they will take care of your every need1 the rooms are luxurious and the veiw is breathtaking!"

"Too good"

"Stayed in this hotel only for the night. Everything liked: location, room, especially view from the window, having a 1st floor of a grocery store. To the beach for 8 minutes a waking step, despite the fact that the hotel is on the shore, it is necessary to pass. The apartments are very different in metric and equipment, you need to choose very carefully based on what you don't care. We needed a tile to cook food. Everything was. Some have a washing machine. Impressive stay good. Пришли бы еще раз."

"The best place,"

"location is very good, pleasent and helpfull frontdesk. parking ok,5 star"

"I can confirm what others have written about the state of the hotel and filthy rooms and facilities. I can only assume someone has been bribing the health and safety officer for the hotel as it is unsafe in so many ways ! I confirm the breakfast is very poor value and the selection of food very sparse, not what you expect in Israel. Also, the place is filthy and falling apart. We reckon there is only one vacuum cleaner for the whole place and I wonder whether they even have a dishwasher (so much dirty crockery and cutlery!). the Friday night dinner is just a buffet with as much kiddish wine (tastes like cough syrup ) you can drink. It’s not possible to order a soft drink or wine … and it’s a hotel?! When I enquired about ordering wine they looked at me like I was crazy. Most of the staff don’t speak English or Hebrew, which also creates problems and misunderstandings. However, the worst part of the visit was the total lack of humanity of the staff. My elderly father, 85 years old and disabled, had an accident during our visit and we extended out stay as a result. He came out of hospital and I arranged a wheelchair for him but it all proved very difficult, in spite of all my efforts to get help. The reception staff treated us so badly that it beggars belief. I had to beg them to arrange for the sheets to be changed (covered in blood from my father’s injuries) We kept being told the manager, Alina (does she even exist?) needed to give the go ahead on the room and the cost and we asked to speak to her numerous times but she never appeared. The bill, when it came, made no sense m and they charged us for all sorts of items that were clearly not our costs. When I queried the bill, I was initially told that we’d eaten in the dining room every day (nonsense, and they couldn’t show me any signed receipts). They then said I had three additional guests in the room… another ridiculous idea, finally the receptionist agreed to deduct all the erroneous charges and told me I “should be grateful for the discount”. I said there is no discount, you just deducted the incorrect charges! I must add I am fluent in Hebrew but it didn’t help. I was so worried about my father and getting our flight home that I just paid the bill in the end, I think they screwed us but it’s too late now."