"Services, imperfect and disappointed overall"

"If you want to ruin your vacation, you have to stay here at your own expense. The hotel manager is the one who makes you want to change hotels, and you'll get it. He's an elderly man, clearly tired from work, and he hates everyone around him, especially those who came here for vacation. You'll hear him swearing at you, and he won't be happy to check you in and will say so. The question is, how does the hotel management keep him?! Or rather, what's his motivation?"

"Beautiful views, broken AC, Dirty windows, but great views"

"The service we received on our visit to the hotel was exceptional ..the reception manager Liav was very caring and worked really hard to make sure we had everything we needed , his main concern was that we were happy ..He really understood us and what we needed. the reception staff were all so caring and we really felt they wanted to please us in any way they could. Alan was exceptionally nice and understanding especially when we had a misunderstanding with our reservation. He went out of his way to make us so comfortable. if you come here its worthwhile to meet these wonderful people they will take care of your every need1 the rooms are luxurious and the veiw is breathtaking!"

"Ideal hotel for Netanya"

"Avoid. Avoid. Although the room was clean and the bed was comfortable and it is in a great location, they take 200 shekel deposit. They will find all the reasons to steal the deposit from you. I had the same problem 3 years ago, but this time, I didn't want to leave the room until they returned the deposit. Also, the person that I had the room from was the most rude and abnocious person I had ever met."

"The best place,"

"location is very good, pleasent and helpfull frontdesk. parking ok,5 star"

"I can confirm what others have written about the state of the hotel and filthy rooms and facilities. I can only assume someone has been bribing the health and safety officer for the hotel as it is unsafe in so many ways ! I confirm the breakfast is very poor value and the selection of food very sparse, not what you expect in Israel. Also, the place is filthy and falling apart. We reckon there is only one vacuum cleaner for the whole place and I wonder whether they even have a dishwasher (so much dirty crockery and cutlery!). the Friday night dinner is just a buffet with as much kiddish wine (tastes like cough syrup ) you can drink. It’s not possible to order a soft drink or wine … and it’s a hotel?! When I enquired about ordering wine they looked at me like I was crazy. Most of the staff don’t speak English or Hebrew, which also creates problems and misunderstandings. However, the worst part of the visit was the total lack of humanity of the staff. My elderly father, 85 years old and disabled, had an accident during our visit and we extended out stay as a result. He came out of hospital and I arranged a wheelchair for him but it all proved very difficult, in spite of all my efforts to get help. The reception staff treated us so badly that it beggars belief. I had to beg them to arrange for the sheets to be changed (covered in blood from my father’s injuries) We kept being told the manager, Alina (does she even exist?) needed to give the go ahead on the room and the cost and we asked to speak to her numerous times but she never appeared. The bill, when it came, made no sense m and they charged us for all sorts of items that were clearly not our costs. When I queried the bill, I was initially told that we’d eaten in the dining room every day (nonsense, and they couldn’t show me any signed receipts). They then said I had three additional guests in the room… another ridiculous idea, finally the receptionist agreed to deduct all the erroneous charges and told me I “should be grateful for the discount”. I said there is no discount, you just deducted the incorrect charges! I must add I am fluent in Hebrew but it didn’t help. I was so worried about my father and getting our flight home that I just paid the bill in the end, I think they screwed us but it’s too late now."