InterContinental Properties in Hanoi

My stay at the Westlake Hotel in Hanoi was truly delightful. The hotel is located away from the city's hustle and bustle, offering a quiet and comfortable environment perfect for a relaxing getaway. Every morning, opening the window revealed a peaceful and expansive view of West Lake, instantly putting me at ease. Although it's a bit of a distance from the city center, getting around by taxi is very convenient, striking a great balance between tranquility and accessibility. The staff were friendly and polite, and the room was clean and comfortable. It's a highly recommended accommodation option for anyone visiting Hanoi.

The service at two hotel restaurants are disappointing. 3Spoons offered A La Carte breakfast menu and when I plan to go inside on 4/8, the receptionist named Ngan said it would take 40 minutes to have the food ready. It’s a bad experience to discourage a guest to go inside, given a booking was made at 10am before already. The second strange thing is Stella Steakhouse. We visited it on 3 Aug night and there was only one table. We ordered five sets for ourselves n 3 kids. Before we start the main, the male manager came and asked us for ordering a desert. We’re quick to order five ice cream. After the main was done, I found too full and I knew they said ice cream would not be served until we finished our main. I asked the female waitress to cancel one ice cream and she said the male manager said can’t cos the order already delivered to the kitchen… that was disappointing again. The services of two in-house intercontinental restaurants should not be meeting to a five star hotel restaurant.