"We recently stayed at this hotel and had a mixed experience. While there were some aspects we genuinely loved, there were also several consistent issues that affected our stay. To start with the positives: The pool and views are absolutely unreal – truly the highlight of the property. Our room was cleaned exceptionally well every day, and the housekeeping team were by far the warmest and most welcoming staff we encountered. They were friendly, polite, and always made us feel comfortable. The chef was also lovely, and the food itself was generally good. However, service in other areas was very disappointing. For several days in a row, items from our food orders were forgotten multiple times, and we often had to remind staff or wait significantly longer than expected. The evening menu became very repetitive, and the service was so slow that we eventually didn’t feel like dining there. We also were rarely offered drinks unless we specifically asked at dinner, which added to the overall feeling of poor service. You have to pre order your dinner, and the menu is small probably due to location challenges, but it feels very “canteen like” in the way you are served Unfortunately, most of the staff we interacted with were unwelcoming, cold, and not particularly friendly—rarely a smile, and not the level of hospitality you’d expect from a hotel of this standard. Another major issue was that we had no WiFi for the entire stay. This forced us to use our own mobile data to plan onward travel. When we asked about it, staff simply repeated the same password to us and didn’t seem to understand that the issue was with the connection itself. Finally, at checkout we were given a feedback form, which we completed honestly but fairly. It was disheartening to see the staff laughing at our feedback after taking the form from us. This left a very poor last impression. The staff asked if we can meet the manager later but we had a taxi waiting, and frankly, knew that nothing would change in relation to our billing. Overall, while the hotel has great potential thanks to its location, views, and lovely housekeeping team, the service and attitude of most staff need significant improvement for guests to feel truly welcomed and looked after especially with the location being so remote. We felt quite excited to get out of the resort as the energy felt quite off - the location was 10/10 but the staff made it feel less zen! A little music in the restaurant would have helped the ambience too! To note, expect 22% “tax” if you order from the bar - not clear why. As there is other 9% taxes also. Very untransparent billing, please check your bills each day as ours were wrong every single day!!!"

"Absolutely lovely time here So beautiful seeing among coconut palms Serenely quiet and very calm Close to the outstanding Cola beach Look forwards to returning as I’m sure we will"