"There are cockroaches in the accommodation, but the worst part is the host's response. Here's my comment: Anyway, in Menorca, it's common during the summer season, which combines heat and humidity...it's not specific to this place; it happens all over Menorca. It's important to understand the local customs before visiting. They offer no solution. I have a phobia of these insects. They justify it by saying you have to understand the local customs. Does anyone think that's a reasonable response for a guest who comes to have a pleasant stay? In short, I absolutely do not recommend this accommodation."

"Almost everything at this hotel was excellent. Positives------- Extremely clean Friendly staff Nice pool area Great breakfast Good position to enjoy the city Negatives---- No view from rooms of the city or harbour Breakfast was good quality but often had to wait for pastries/fruit etc to be replenished Would we stay here again?? Definitely"

"A centrally located hotel with every luxury detail and an incredible view for the price. I would definitely return."

"We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now "

"This place is absolute magical. Friendly Staff: Ms Aguede and Clara. Pool and Rooms fantastics. Breakfast is incredible. Atmosphere is luxury and romantic. Would recommend this place 200%. Thank you for making our stay the best stay ever."

"Excellent B&B in a strategic location, close to the city center but on a quiet side street, close to both parking and the bus stop. The room was clean, and although small, there was enough space for our suitcase and a desk to use as a place to rest. The small balcony also allowed us to hang out and sit outside (there was a small table and two chairs). The only drawback was the poor soundproofing, so a couple of nights we could hear the noise from the neighbors. Breakfast was well-organized and quite varied (both sweet and savory). A special mention to the reception staff, all extremely kind and always available! They provided us with an umbrella to take to the beach, free water to keep in our room each day, organized packed lunches for us (about €10 per person, which included a cool bag to take to the beach), and helped us with our airport transfers."

"The hotel is right in the heart of Cuitadella. We had a rental car and I contacted the hotel in advance to check on parking. They recommended three car parks that were within 10 min walk and we used one of these for the 5 days we stayed at the hotel. The room was very good, the bed was very comfortable. Our booking included breakfast which was an extensive breakfast served as a buffet style to help yourself. Some lovely local meats, cheeses and pastries. The staff were all very friendly and helpful. Would highly recommend."

"My wife and I have just returned from a week at SethPort in Cuitadella and we had a wonderful time. From the moment we arrived the reception staff greeted us with a most welcome drink which set the tone for the holiday. All the staff were polite and unfailingly helpful. Our room was spacious and , as with all areas of hotel ,kept in immaculate condition. I would have given 5* if we had had a nicer view from balcony but overall delighted with our visit and would return. An added bonus was our Jet2 representative was excellent"

"Hotel located in the centre of Ciutadella, near the cathedral and numerous shops of various kinds. Room No. 1 very spacious with very large bathroom and shower. Most clean and very friendly staff. Excellent breakfast at Euro 10, including the extraction of a breakfast bag for lunch."