Located in Urayasu, Oriental Hotel Tokyo Bay is in the entertainment district, within a 15-minute drive of Tokyo Disneyland® and Tokyo DisneySea®. This family-friendly hotel is 7.9 mi (12.7 km) from Tokyo Big Sight and 8.6 mi (13.8 km) from Tokyo Skytree.
Make use of convenient amenities such as complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands. This hotel also features a hair salon, wedding services, and tour/ticket assistance. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Satisfy your appetite at グランサンク, one of the hotel's 2 restaurants. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 511 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones and blackout drapes/curtains, and housekeeping is provided on request.
"This was my second stay here, after a 7-year gap. This time, to avoid the hassle of switching hotels, I decided to stay for a full 9 days.
First, the positives:
1. **Great Location & Easy Access**: It's right outside Shin-Urayasu Station on the JE line, directly accessible via a connecting skybridge.
2. **Convenient Amenities Nearby**: There's a large shopping mall close by with plenty of dining options, and a Lawson convenience store downstairs.
3. **Free Disney Shuttle**: They offer a complimentary shuttle service to Disneyland.
4. **Excellent Airport Bus Service**: The airport bus stop is conveniently located at the hotel entrance. We took the earliest bus at 5:10 AM to Haneda Airport and arrived in about 40 minutes.
5. **Kid-Friendly Feature**: There's a projector on the second-floor reception area that keeps younger children entertained, which my child really enjoyed.
Now, for the downsides:
1. **Shift Towards Budget**: Compared to my stay in 2019, it feels like the hotel has adopted a more economical approach. Is this a post-pandemic consequence? Disposable amenities are self-service on the second floor, and their quality is quite mediocre.
2. **Surprising Housekeeping Policy**: Upon check-in, I was explicitly told that housekeeping would only be provided on two of my nine days (once every three days), with only towel changes on the other days. I thought I misheard and had to confirm it. Honestly, this is the first time I've encountered such a policy in all my domestic and international hotel stays. I can understand changing bed linens every few days, as I don't change them daily at home, but being told that actual cleaning services wouldn't be provided at all on certain days was a first. This wasn't the case in 2019, and there was no mention of this policy in the hotel information on Ctrip, which surprised me. After complaining to Ctrip, the issue was resolved, and daily cleaning was provided thereafter. If they're not going to clean, then they should reduce the room rate for those days. But the daily rate remained the same, so why wasn't my room being cleaned?
3. **Lack of Guest Hospitality**: My 9-day stay was to celebrate my child's 4th birthday. I emailed the hotel beforehand, hoping for a small cake, which most hotels in my home country readily provide. However, the hotel's reply only provided a link to an all-Japanese website for me to purchase and reserve one myself. A 9-day stay for a birthday, and that's all they offer? It really felt like the hotel has no guest courtesy policy.
4. **Subpar Room Cleanliness**: The room cleaning was generally poor. There was dust on the kettle and table. On the day I checked in, I even found a pink hair tie left by the previous guest in the light trough behind the headboard.
Perhaps because I stayed here in '19, I had certain expectations. But times have changed, and it seems the hotel's operational policies have too. Guests should decide for themselves if it meets their needs."