Tŷ Newport ★★★

"The receptionist (Magda) was very rude. I was told by the call support team that I could check-in anytime. Probably because I booked one of the supposed executive rooms (on the third floor) At the reception at about 12:30 on 26/02/26, the receptionist ignored our arrival , but busy on a phone call, no Hello!!!. When I notified her about the information we got from the contact support team, she brushed us off, insisting that checking is 3pm or we pay £20. She literally told me to my face that she was busy with other important tasks. When we insisted that her claims differ from what we were told earlier same day, she now checked our reservation on the system and immediately stopped arguing. Literally the worst reception service I have ever experienced. She still didn’t apologised."

The Celtic Manor Resort ★★★★★

"Very xmasy and festive. Overall we had a lovely stay however very expensive and some small things. You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30. Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier. The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep. We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again. Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened. Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame. Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms."

The Priory Hotel ★★★★

"Very good, will come again next time."

1 Bed Loft - Sleeps 2 - Parking - Wifi ★★★