Name: Swissôtel Al Ghurair
Address: Dubai, United Arab Emirates
Rating: 9.1

China

Shanghai

Saudi Arabia

Makkah

United Arab Emirates

Dubai

Sanya

Japan

Osaka

Singapore

The hotel was exceptionally clean and tidy. It was recommended by my foreign colleagues for my business trip to Shanghai. The surrounding area is bustling, located in the core business district of Jing'an Temple, making it very convenient for subway travel, shopping, and sightseeing. The bedding in the room was soft and comfortable, and the soundproofing was excellent, ensuring a good night's rest for my business trip. I happened to be there during a typhoon with heavy rain in Shanghai, and I particularly appreciate the doorman who promptly helped with my luggage. The front desk and room service were professional and attentive. The executive lounge experience was outstanding, with excellent food. From the room window, I could enjoy panoramic views of the beautiful surroundings.

This hotel was recommended by a friend, and when I checked in, I chose a suite. At the front desk, Evan told me about an executive privilege on the 30th floor, which included access to the executive lounge. I didn't even know about it! The staff member who checked me in was very professional. The executive lounge itself is also lovely; it's not huge, but there's a happy hour in the evening with a buffet and drinks, which was quite good. I'll definitely come back next time.

I arrived earlier than the check-in time and was told the room was being cleaned. When I returned at 4:30 PM, they said there were no rooms available. Thanks to my local guide, who strongly complained, we were assigned a good room. The Kaaba view is truly amazing. We were also grateful for the welcome fruits and sweets provided daily. The breakfast buffet doesn't have much variety, but the taste is decent. The bread is delicious, and waiters bring tea and coffee to your table. I'd like to stay here again. Thank you.

Easy access to masjidil haram from hotel lobby and elderly friendly. To polish a bit more on customer service skills. Over and all, nice place to stay for your umrah especially.

I have stayed at this hotel for the past five years, but after this experience, I will never return. The main reason is the behaviour of Pupa, the manager. Her rudeness and appalling way of speaking to guests during check-in were completely unacceptable. It was the worst hotel experience I have ever had in Dubai. The room also had terrible air conditioning, fixed at 22°C and constantly switching off during the night, making it impossible to sleep. Staying at this hotel can easily ruin your holiday.

I used to have a good impression of this hotel, so I chose it again for a business trip to Delhi. However, the front desk service wasn't very welcoming, and the room felt quite old with dim lighting due to the lack of a main ceiling light. The advantage is that it's located inside a mall, making it very convenient to go for Chinese food.

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