Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Hangzhou

Singapore

Australia

Sydney

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

We had an incredible time at Sofitel Downtown. The staff were incredible warm and welcoming - the receptionist even surprised us with a room upgrade. It was the perfect gesture after arriving in Dubai after midnight. Even though the main pool was out of service (for good reasons, it’s summer) we were still able to access another pool to cool off. The location is excellent, super close to the air conditioning walkway to Dubai Mall. The hotel itself is luxury! We’re so glad we stay. Thank you so much to the team, especially Nanda who is an absolute superstar. We’ll be back!!!

Had a wonderful stay at Sofitel Dubai The Palm – truly a tropical paradise in the heart of Dubai.
The room was luxurious with stunning sea views and a peaceful vibe.
Loved the private beach, pools, and beautiful resort layout.
The staff were friendly and the service was top-notch.
Highly recommended for a relaxing and memorable getaway!
Absolutely in love with this hotel

We returned to Sofitel Dubai The Obelisk for part of our honeymoon stay, and it was nothing short of amazing. The service was exceptional from start to finish, and the team went above and beyond to make our stay special. We were surprised with a romantic setup in our room, which was such a thoughtful touch and made the experience even more memorable.

The rooms are spotlessly clean, beautifully modern, and incredibly comfortable — we genuinely had the best night’s sleep. Sofitel The Obelisk continues to exceed expectations, and we can’t wait to come back again. Highly recommend!

It's a little strange that children are not allowed to stay~ The location is in the city center, but it's not very convenient to travel, and the road is closed in front of the door~

The experience staying at Sofitel Paris Arc de Triomphe was remarkable. From the service (at the reception, bellboy, room service staff) to the room itself, the quality was just top-notch. Felt welcoming every single time I returned to rest after the end of each day, and even during checking out, the staff left a good impression. Will be back to stay at this hotel!

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

My first time at Sofitel Shanghai, and it was super convenient with its location close to both my client and the high-speed train station. The service was really warm and welcoming (the housekeeping staff was so thoughtful; it's rare to have all my drinking water requests met at once, which is a huge plus for business travelers). The hotel decor is lovely, and the room was quiet, far exceeding my expectations. A big thank you to Chelsea for the arrangements!

The hotel is luxurious and elegant, with spacious and bright rooms. The mattress and bedding are incredibly comfortable, really helping improve sleep. Breakfast offers a wide variety of nutritious options. From the security guards at the entrance to the front desk staff, restaurant servers, and even the cleaning aunties, everyone's attitude was exceptionally good. They even gave us a complimentary room upgrade. On the day we checked in, a friend from out of town brought two pre-dressed old hens as a gift. It was already past midnight, so we approached the front desk to ask if they could store them in the freezer for us. The kind young man on duty immediately contacted the kitchen and helped us solve the problem without a second thought. This is truly a high-end hotel, a guarantee of quality. I will definitely be bringing my family and friends back to stay here in the future!

Sofitel

Columbus

Book the best Sofitel properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Sofitel properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Sotetsu Fresa Inn properties

Villa Fontaine properties

Pestana Hotel Group properties

Kaiyuan Life properties

yuexianghotel properties

Gargallo Hotels properties

Hyatt properties

Jia Jie properties

Barceló properties

Century properties

ipartment properties

YiSuBoTing properties

GOLIND properties

YUEYINGJIUDIAN properties

Lakeshore Hotel properties

RENJOY HOTEL properties

Oakwood properties

AUSOTEL properties

Y.TUO HOTEL properties

pingcuokangsang properties

Hotel Brands

Singapore Hotels

Johor Bahru Hotels

Shanghai Hotels

Guangzhou Hotels

Bangkok Hotels

Kuala Lumpur Hotels

Tokyo Hotels

Seoul Hotels

Beijing Hotels

Chengdu Hotels

Taipei Hotels

Shenzhen Hotels

Chongqing Hotels

Osaka Hotels

Hong Kong Hotels

Popular Cities

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Hotels near ${{poiName}}, ${{cityName}}

Hotels with ${{facilityName}} in ${{cityName}}

${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe up to see more

Enter your dates for the latest hotel rates and availability.

Choose your dates to see the latest hotel prices and availability.

Find Best Hotels in ${{cityName}}

Your recent searches

10 Best Hotels in ${{cityName}} - Deals+Discounts | Trip.com

seo-brand-page_PC_0_0_89

Sofitel properties

Top Sofitel getaways

Handpicked Sofitel properties in Dubai

Sofitel Dubai the Palm Resort & Spa

Sofitel Dubai Downtown

Sofitel Dubai Jumeirah Beach

Sofitel Dubai the Obelisk

Top Sofitel stays in Paris

Sofitel Paris le Faubourg

Sofitel Paris Arc de Triomphe

Sofitel le Scribe Paris Opera

Sofitel Paris Baltimore Tour Eiffel

Your perfect getaway: Top Sofitel picks in Shanghai

Sofitel Shanghai North Bund

Sofitel Shanghai Hongqiao

Keep Exploring

Hotel Brands

Popular Cities