Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Hangzhou

Singapore

Australia

Sydney

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

This hotel boasts an excellent location, very close to the metro station, making transportation incredibly convenient. Right next door, there's a shopping mall and a Carrefour supermarket, which was absolutely perfect for our last-minute shopping spree before heading back home. The room itself was incredibly spacious. We stayed on the 30-something floor, offering expansive views and a spectacular cityscape. The bathtub was huge, making for a wonderfully relaxing soak, and the bedding was also superb, ensuring a very sound sleep. The TV was actually the largest we saw during our entire trip to the UAE. As a honeymoon couple, the hotel thoughtfully prepared a chocolate cake for us, which tasted fantastic.

The most delightful surprise was the hotel's outdoor swimming pool on the sixth floor. It's really large, divided into two sections: 1.2 meters and 1.5 meters deep. There were plenty of loungers by the pool and even a bar. We went twice in total; the first time we stayed for three hours, and the second time we indulged for a full six hours. Just lying there, reading a book, browsing on our phones, occasionally taking a dip, and then coming back to relax some more – it was truly delightful. When we got hungry, we'd order pizza, quesadillas, or fries, and the prices were very reasonable. Plus, they had a happy hour from 4 PM to 7 PM daily, offering various alcoholic beverages.

The only minor inconvenience was that if you ordered takeout, you had to go downstairs to pick it up yourself. Delivery drivers weren't allowed upstairs, and the hotel didn't offer room service for deliveries.

All in all, we had a very enjoyable two-day stay here.

Had a wonderful stay at Sofitel Dubai The Palm – truly a tropical paradise in the heart of Dubai.
The room was luxurious with stunning sea views and a peaceful vibe.
Loved the private beach, pools, and beautiful resort layout.
The staff were friendly and the service was top-notch.
Highly recommended for a relaxing and memorable getaway!
Absolutely in love with this hotel

We had an incredible time at Sofitel Downtown. The staff were incredible warm and welcoming - the receptionist even surprised us with a room upgrade. It was the perfect gesture after arriving in Dubai after midnight. Even though the main pool was out of service (for good reasons, it’s summer) we were still able to access another pool to cool off. The location is excellent, super close to the air conditioning walkway to Dubai Mall. The hotel itself is luxury! We’re so glad we stay. Thank you so much to the team, especially Nanda who is an absolute superstar. We’ll be back!!!

The experience staying at Sofitel Paris Arc de Triomphe was remarkable. From the service (at the reception, bellboy, room service staff) to the room itself, the quality was just top-notch. Felt welcoming every single time I returned to rest after the end of each day, and even during checking out, the staff left a good impression. Will be back to stay at this hotel!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

I have to give a special shout-out to Cissy, our customer manager. Her service attitude was absolutely wonderful, always with a sweet smile and a warm, approachable demeanor. She was incredibly responsive to all our requests and patiently helped us resolve any issues, making our experience truly excellent. However, I do need to mention that the air conditioning in the room was really poor. It was too hot, which significantly affected our rest. Even though they said the cold air was on, I couldn't feel it at all, which was quite disappointing. Thankfully, the young lady's excellent attitude made me feel very well taken care of despite this.

Facilities: The facilities are old. The headboard's soft padding was peeling off, which made sleeping very uncomfortable. The wallpaper in the toilet, the trash can, and cabinet doors all had varying degrees of paint chipping. The public areas were maintained reasonably well.

Hygiene: The hygiene in room 529 was concerning. There were unknown glue splatter marks on the window, extending all the way to the ceiling, the bedside table, lamp, and bed. Every sofa had obvious stains.

Environment: Okay.

Service: Whether it was the buffet dinner or breakfast, the speed of restocking food couldn't keep up, even when the occupancy rate was less than 50%. The chef making fresh pasta seemed half-asleep; it took an hour and three reminders to get one plate. For ice at breakfast, I had to ask three different servers. Basic items like fried eggs and boiled eggs were constantly out of stock. A lady at the front desk was quite cold and unwelcoming, without any polite language, and even looked at guests disdainfully. There was no one at the concierge desk for ten minutes in the early morning; I was in a hurry to leave and drive, so I just had to wait, and there was no apology. The linens in the gym changing room were at rag level but still given to guests. The shower room hygiene was unmanaged, with hair and band-aids everywhere on the floor.

This is my first review, and everything I've said above is true. I really couldn't stand it. At the time, I was in too much of a hurry to provide feedback to the hotel. Although the package price was good, it failed to meet the most basic service standards for a five-star hotel, not to mention that Sofitel is a relatively high-end brand within the Accor group. It was truly disappointing.

Sofitel

Columbus

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