Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Singapore

Hangzhou

Egypt

Cairo

We returned to Sofitel Dubai The Obelisk for part of our honeymoon stay, and it was nothing short of amazing. The service was exceptional from start to finish, and the team went above and beyond to make our stay special. We were surprised with a romantic setup in our room, which was such a thoughtful touch and made the experience even more memorable.

The rooms are spotlessly clean, beautifully modern, and incredibly comfortable — we genuinely had the best night’s sleep. Sofitel The Obelisk continues to exceed expectations, and we can’t wait to come back again. Highly recommend!

We had an incredible time at Sofitel Downtown. The staff were incredible warm and welcoming - the receptionist even surprised us with a room upgrade. It was the perfect gesture after arriving in Dubai after midnight. Even though the main pool was out of service (for good reasons, it’s summer) we were still able to access another pool to cool off. The location is excellent, super close to the air conditioning walkway to Dubai Mall. The hotel itself is luxury! We’re so glad we stay. Thank you so much to the team, especially Nanda who is an absolute superstar. We’ll be back!!!

Great location on JBR2 overlooking JB beach. Rooms were very quiet and bed was huge and really comfortable, must have been the wife snored her head off. Stayed in a Luxury Sea View room overlooking the whole of Jumeriah beach and Dubai wheel.
Excellent choice of food for breakfast , caters for every nationality.
Service was excellent and staff were very friendly. 
Loads of places to eat just outside the hotel along Jumeriah walk and across from beach.
JBR2 Metro station only a 5 min walk from hotel.
Air con was great .
If I stay in Dubai again I wouldn't hesitate staying here it has everything we needed.

I would like to share my honest feedback regarding my recent experience at the hotel. While there were positive aspects, there were also significant concerns that impacted my overall satisfaction.  

On arrival, we were disappointed to find that the sea view room we had booked was unavailable. However, the receptionist, Malsha, was very courteous and resolved the issue by providing a room upgrade and a late check-out, which we appreciated. Additionally, the food quality was good, and the dining experience met our expectations in terms of cleanliness and taste (Thank you Daniel for your kind dining services).  

Unfortunately, several issues detracted from our stay. First, our key card was not updated in the system by 12:00 PM the following day, resulting in us being locked out of our room. More concerning, the cleaning supervisor entered our room without prior notice while my family members were asleep and while I was only partially dressed (wrapped in a towel). It was highly unprofessional for the supervisor to be unaware that the room was occupied, and this breach of privacy was unacceptable.  

When I raised these issues with the staff, the response was limited to an apology, with no further resolution or compensation offered. Given these incidents, I do not plan to return to this hotel in the future.  

While the staff’s initial efforts to accommodate us were commendable, the lack of attention to guest privacy and key card management significantly marred our experience.

We traveled with our 14-year-old child and booked a family connecting room. Each room is relatively independent. The room is decorated simply and tastefully, the faucets are all Grohe, and the bedding is great. The hygiene is very good. The air conditioner is quiet and the temperature is suitable. The front desk and restaurant, including the room cleaning staff, all speak good English and communicate smoothly. Very polite,
The breakfast place is not big, the coffee is delicious, and the croissant Madeline is very delicious. It is a stone's throw away from the Arc de Triomphe, quiet in the hustle and bustle.
Plan to come again in the summer!

It was my first stay in a year, and in an effort to protect the environment, they stopped providing bottled water and removed the water dispenser in the hallway (instead, they installed a water filter in the bathroom tap).
While this is understandable, they didn't replace mugs or cups, and even if they were completely used and left in a conspicuous location, you had to call the front desk to have them replaced.
The location was great, and I liked the room's interior, but it felt like the service had been cut back due to environmental conservation efforts.

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

There is a bar facility on the first floor of the hotel, which is available for daily watching during the European Cup. The bar service is quite good and highly recommended. In addition, the front desk staff is a little slower, but very attentive and professional.

I had a wonderful stay at Sofitel Shanghai North Bund. The hotel is spotlessly clean, which is extremely important to me as I’m very sensitive to dust and cigarette smoke — and Sofitel did not disappoint at all.

The location is excellent, convenient, and close to everywhere I needed to go. 

What impressed me the most, however, was the service. From the Chief Concierge to the Front Office team, everyone was incredibly friendly, helpful, and attentive. They truly made sure my stay was smooth and stress-free. I would definitely return and highly recommend this hotel.

Sofitel Shanghai Hongqiao: Details Showcase Quality in Facilities and Environment

- **Excellent Room Views**: Staying in a high-floor deluxe room, the night lights of the elevated highway beautifully reflect on the lake, making it picture-perfect without the need for filters.
- **Comprehensive Facilities**: The indoor heated pool boasts clean water, and the professional gym equipment is ideal for morning workouts. The executive lounge, in particular, is quiet and comfortable, perfect for an afternoon nap.
- **Exclusive Hotel Benefits**: The hotel offers complimentary shuttle services to and from the airport and the exhibition center, saving you the hassle of finding a taxi.

**Hygiene and Details: Spotless and Reassuring Experience**

The guest rooms are immaculately clean, with soft and dry bedding. The bathroom features a dry-wet separation and high-quality amenities. Public areas like the lobby and elevators are regularly disinfected. The front desk provides masks and disinfectant wipes, showing meticulous management in every detail.

**Service: Audrey's Proactive and Attentive Service Exceeded Expectations**

- **Exclusive Hotel Service**: The front desk proactively communicated shuttle times and arranged drivers for transfers to the exhibition center and Hongqiao Airport.
- **Prompt Response**: When I called for an extra pillow at night, it was delivered within 5 minutes.
- **Thoughtful Gestures**: After checking out and storing luggage, the concierge proactively offered bottled water. This is a hotel with excellent service, and I'll definitely return.

Sofitel

Columbus

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