Name: Marco Polo Plaza Cebu
Address: Cebu City, Philippines
Rating: 9

China

Hong Kong

Xiamen

Philippines

Cebu City

Wuhan

Jinjiang

Pasig

This hotel, renovated in 2011, has a convenient location. However, there are steps leading to check-in with no ramp, and most of the bellboys are nowhere to be found or unhelpful. The local Hong Kong bellboys weren't as genuinely friendly or quick on their feet as the Indian bellboys; they were quite cold-faced! The bellboys and front desk staff from mainland China were good, but the local Hong Kong staff spoke with stiff, fake tones and were unfriendly. Is it because I speak Mandarin? They make money from mainlanders yet are extremely impolite to them! The room is spacious, but the facilities are old. The pool is small and the environment isn't great. The gym is decent. The housekeeping lady always left me four or five bottles of water each time she saw I drank a lot! Thumbs up to her! 👍

Wonderful Stay at Marco Polo Gateway — Perfect Location, Excellent Food & Exceptional Service

We recently stayed at Marco Polo Gateway, and it was an outstanding experience from start to finish. The hotel’s location is unbeatable — right in the heart of Tsim Sha Tsui, with easy access to shopping, restaurants, and the harbor. It’s the perfect base for exploring Hong Kong.

The service was exceptional. Every staff member we encountered was warm, professional, and eager to assist, making me feel truly welcome throughout our stay.

The food was another highlight — the breakfast buffet offered a wide variety of fresh, delicious options, and the in-house dining was just as impressive. Everything was beautifully prepared and full of flavor.

Our room was spacious, spotless, and thoughtfully designed, with comfortable bedding and modern amenities that made it easy to relax after a day out.

Overall, Marco Polo Gateway exceeded my expectations in every way. With its ideal location, excellent food, and outstanding service, it’s a top choice for anyone visiting Hong Kong. We would definitely stay here again. ⭐️⭐️⭐️⭐️⭐️

The location is excellent, right next to Harbour City. The hotel entrance is quite small. When we checked in, there were a lot of people, and the front desk said that since we arrived late in the afternoon, they upgraded our room. It was basically an upgrade to the executive floor on the top level, but nothing else really changed. The room they gave us was in a corner with no view. The room itself was small and dated, and it had a musty smell. However, the bathroom was newly renovated and very clean. The hotel service was mediocre. Breakfast wasn't cheap, but the options were limited, and there wasn't anything particularly tasty; don't expect much. The coffee machine wasn't automatic; it was a capsule machine you had to operate yourself, which felt a bit unusual. In other places, a server would lead you to your table and ask what you'd like to drink, then bring it directly to your seat. Maybe that's just how it is in Hong Kong. Paying over 2000 for a night on a weekend felt like pretty average value for money, and the service attitude was quite cold.

The hotel is perfectly located in the heart of BinBei. Great restaurants and night life around. Very convenient location. The staff was very friendly and spoke very good English. Check in and out was easy. 

The only negative point of the experience was the room itself. We reserved as Superior King room, for 514元 (714元 with breakfast for two). The King Room only had a Queen bed. The wallpaper was peeling, the carpets felt old and a little dirty. And the electrical outlets were VERY inconvenient. Only one outlet on the whole bedside wall and it was pretty far away from the bed. So I gave that one to my girlfriend for her phone and I had to plug my phone in on the other side of the room on the desk. I know it’s an old hotel but it’s time to update and renovate the rooms. For the price we paid, the room felt like a bit of a disappointment. 

Overall it was a very pleasant experience and the hotel itself is beautiful and in a great location. Just the room left a little to be desired. It was nice to experience such an iconic Xiamen institution but for us, in the future, we’ll stay somewhere else.

We had a great stay at Marco Polo Plaza Cebu. The location on Nivel Hills offered a fantastic view of the city and a relaxing atmosphere away from the traffic. The staff were professional and very accommodating throughout our visit. We especially enjoyed the breakfast buffet at Cafe Marco, which had an excellent variety. Overall, it was a comfortable experience and we would definitely return.

Marco Polo

Columbus

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