Name: JOYA Hotel Hangzhou Qianjiang CBD
Address: Hangzhou, China
Rating: 9.6

China

Shanghai

Chengdu

Hangzhou

One of the most comfortable hotels I've stayed at in Shanghai! The front desk service was excellent, especially Ms. Jiale. She not only upgraded my room thoughtfully but also helped me collect a bunch of packages and brought them to my room when she knew I was in a hurry to leave. The room's design maintains the brand's consistent Chinese cultural aesthetic, with a comfortable flow and layout. The hairdryer is a Dyson, saving me the trouble of bringing my own. I'll definitely be back!

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay – 100/10 Experience!

My stay at Joya Hotel Shanghai Lujiazui was absolutely amazing and truly unforgettable. From the moment I arrived, everything exceeded my expectations.

The hotel itself is fascinating, extremely aesthetic, and beautifully designed, every corner feels elegant and calming. The room was perfect, spotless, and the river view was a solid 10/10, absolutely breathtaking both day and night.

The service is beyond excellent (10/10). The staff are incredibly kind, welcoming, and genuinely caring. Even though English is not very common and communication in China can sometimes be challenging, the staff here go above and beyond to help, with patience and a big smile.

A special and heartfelt thank you to Alpin and Doris at the reception 🤍
They were outstanding, so friendly, professional, and helpful. They truly made my stay smooth and memorable. Despite any language barriers, they always insisted on helping and made me feel very comfortable and welcomed.
They also provide luggage storage for any one who need so its a plus 👍
The room is in the 22nd floor✨

The checkout is spposed to be at 2pm they made mus do late checkout after 4:30pm !😁

I really liked it. The check-in/check-out times were flexibly accommodated to suit the customer's needs, depending on room availability. It really helped alleviate my fatigue. It was also great that food delivery came right to the door. The environment was clean, and the room layout was good and comfortable. The only minor inconvenience was that the pillow was a bit too high; I wonder if they would have provided a different one if I had asked a staff member. I was too tired this time, so I just slept with it as it was.

The room was truly impressive — spotlessly clean, furnished with elegant pieces, and thoughtfully designed with attention to detail. The entire property, including the serene indoor garden, exudes a quiet, traditional charm that adds to its unique atmosphere. The only slight downside was that the room felt a bit smaller than expected but it was compensated by large area on entrance of room and on bathroom side.

Had an absolutely fantastic stay! The hotel's location is incredible, just a 2-3 minute walk to Taikoo Li, making it super convenient for shopping, dining, and sightseeing. When I checked in, the front desk even upgraded my room for free, which was a wonderful surprise! The room was spotless and well-arranged, making for a very comfortable and peaceful stay. The most thoughtful touch was that breakfast was served until 1 PM, so I could sleep in without missing it. The breakfast spread was incredibly rich, with both Western and Chinese options, and tasted delicious. My entire experience was excellent, offering great value for money. I'll definitely choose this hotel again next time I'm in Chengdu!

The hotel room is new, clean and have strong water shower pressure.  The lighting switch control system is a bit confusing.  The pillows are a bit soft for my liking.  The buffet breakfast spread is very good but with limited seats if too many guests.  The noodle station lady should improve on PR when speaking to guests.  The cheerful housekeeping staff did perform well in maintaining the room clean.  A good security control for entering the hotel room, guest can scan the room card and the specified floor number will be displayed.  The front desk staff is kind enough to give us gifts upon checking out.  The 3rd Tianfu Street Metro line 1 (Exit A) is about 5 minutes walk (370 meters) away from the hotel. There are some restaurants and two convenience store at the ground floor of the hotel building.  The hotel is located within working office blocks area and is quite far from city centre (Chunxi road).

Repeat trip with JOYA Hotel, great location, great services. Great hospitality and nice staff especially Ms. 文吉. Requested late check out also happily provided for us. Robot for delivered of take away food and package. 
Will choose to stay JOYA chain hotel again next time visit to China.

Joya

Columbus

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