Name: Hotel Gracery Sapporo
Address: Sapporo, Japan
Rating: 9.1

Japan

Tokyo

South Korea

Seoul

Sapporo

Taipei

Osaka

Naha

This was my second stay. This time, I was initially given a room facing the train tracks. Even at 11:30 PM, the JR line outside would be noisy every 30 seconds, and it started running before dawn, which meant I didn't sleep well. I then contacted Ctrip customer service, and they helped me switch rooms, which was much better.

I also want to mention that the front desk staff during my first visit were excellent, but this time, I felt they were quite cold. I hope management can improve this, as the check-in experience is the first impression of the hotel.

Given its prime location, you can't expect both spaciousness and a cheap price. The value for money is decent.

However, the room felt stuffy and relied solely on the air conditioning, which created a stale smell, as if it had been closed up for a long time. I had to keep the AC on low. I'm unsure about the cleanliness of the duvet; my legs were incredibly itchy for the first half of the night. It only got better after I turned the AC much lower in the latter half.

One of the pillows had a strong, hard-to-describe oily head smell. There was also a noticeable accumulation of dust in some corners.

The service throughout was genuinely cold. Despite my fluent Japanese, there wasn't a single smile, which is quite unusual for Japan. Perhaps working in Ginza is truly exhausting. They didn't mention the complimentary beer and coffee that was advertised on Ctrip. Ms. Akiko at the front desk, this kind of service really isn't acceptable in the hospitality industry. If you feel so wronged by your job, maybe you should find a different one.

This hotel was recommended to me by a colleague. It's very close to Senso-ji Temple, making transportation incredibly convenient. There are also many izakayas and two or three large supermarkets nearby, one of which is open 24 hours, making daily grocery shopping very easy. Considering its location and price, the overall value for money is excellent.

I arrived at Haneda Airport on a 5 AM flight, and the Keikyu Line took me directly to Asakusa, so I was at the hotel by about 7 AM. Since I couldn't check in yet, I left my luggage at the front desk and then enjoyed a nice breakfast near the hotel. The whole arrival process was very smooth, making it an ideal first night's stop for tourists visiting Japan for the first time and who might not be familiar with the local area.

A special note: During my 5-day stay, I didn't encounter any front desk staff who could speak Chinese. The English spoken by the Japanese staff was also difficult for me to understand. My check-in was handled by a Filipino staff member, and I could understand her English a bit. Also, the QR code in the last picture is for registering as a hotel member, which allows for an hour earlier check-in.

The twin room was surprisingly spacious, even featuring a large sofa, which is quite rare for Tokyo. The bathroom was also a good size, unlike the cramped ones you often find in single rooms. However, upon closer inspection, there were some stains on the sofa, likely due to its age. Another minor issue was the lack of power outlets; surprisingly, in a twin room, only one bedside had an accessible plug. 

The hotel's location is excellent. It's close to the subway station, not far from Tokyo Tower, and getting to Haneda Airport is a breeze – just a short walk to Mita Station and a direct train ride. 

I'd like to commend the front desk service. Compared to other hotels I stayed at on this trip, the staff here were noticeably more welcoming and friendly.

Decided to come to Korea a week before National Day at the last minute, so the price was a bit high. The location is definitely in the heart of Myeongdong. There are many restaurants downstairs, making dining very convenient. They even provided face masks in the room. However, the room was really small; I don't think it was the advertised 22 square meters, so manage your expectations. Check-in was semi-self-service, which wasn't a great experience. The light and air conditioning control panel behind the bed stayed lit all night, and I'm quite sensitive to light. Also, remember to cover the small clock above the bed before sleeping, as it gets very bright at night. The photos are consistent with what other travelers have posted.

Additional review
Pros: Location
1. Convenient transportation: After arriving at New Chitose Airport, take the JR train. Exit Sapporo South Exit on the first floor to the plaza, then turn right across the street to reach the hotel. You can also take the underground shopping street APIA, but you'll need to go up about ten steps as we couldn't find an accessible elevator. If you have luggage, it's more convenient to walk above ground. If you're taking the bus, there's a stop nearby, about 200 meters away. When we arrived, the adjacent block was under construction, and the ground was uneven, making it very inconvenient to push luggage. Under normal circumstances, it would be fine. However, the airport bus stop is right below the hotel, which is very convenient. Be sure to check the schedule; we saw many people queuing over two days, so it's likely you won't make it on the spot and might need to wait for the next bus. 
2. Convenient for shopping and dining:
Daimaru is opposite the hotel, Stella is next to Daimaru, and Tokyu is diagonally opposite Stella. You can see them all from the South Exit Plaza. The entrance to the underground shopping street APIA is right outside the hotel (via stairs), but we recommend taking the elevator down to B1 for direct access to APIA, which is extremely convenient on rainy days. The underground street directly connects to all nearby shopping malls and the JR station. The underground street itself has food and shopping. For dining, just follow the local office workers in line for authentic local flavors (be warned, some local ramen shops are incredibly salty, choose carefully). There are also plenty of restaurants nearby, but not many drugstores. The scattered two or three stores are small, suitable for restocking but not for major shopping.
3. Abundant and surprising breakfast: We entered and exited Sapporo, and compared to other options, this hotel's buffet breakfast had a wide variety and good quality. The seafood options for the DIY seafood bowl were also plentiful and replenished promptly. Friends who like a rich breakfast should not be disappointed.

Besides the obvious advantages above, here are a few points to consider when choosing this hotel:
1. The front desk is on the 7th floor, with two direct elevators that require a key card. You might have to wait during peak hours, and their speed is average.
2. During check-in, the front desk insisted that everyone register via machine, but the system was cumbersome and prone to bugs. When we registered, there were a total of three machines and four groups of guests, including locals. Everyone eventually needed human assistance. The front desk staff started with smiles, but by the end, I felt it was good that they maintained their politeness. I wonder what the management is thinking; there are quite a few front desk staff, why add to everyone's burden?
3. The room size is normally small. The hallway and lobby are relatively new, while the rooms are slightly dated but acceptably clean.
4. The price is slightly higher than the surrounding area (this price difference is acceptable if you prioritize convenient transportation and shopping).

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