Name: Hotel Fujita Fukui
Address: Fukui City, Japan
Rating: 8.6

Japan

Hakone

Fukui City

Indonesia

South Cikarang

Kosaka

Gotemba

This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying.

However, at check-out, one particular staff member's attitude absolutely floored me.

1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it.

2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn.

3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule.

For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away...

At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me!

I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. 

So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her.

I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service.

I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

This is the original and most traditional Japanese-style hotel among the three Hakone Kowakien properties in the area. The suites feature a private onsen bath, a tatami living room and tea room, and a separate bedroom with two beds. It's clean and comfortable, and there's a balcony where you can enjoy the scent of the forest at night. The front desk and restaurant employ foreign staff who can communicate in basic Chinese and English.

As we booked quite late, the room we booked did not have in room shower.  When we checked in, the reception helped us to change to a room with shower. I appreciated they remember my request and tried their best to fulfil. Staff was nice, easy to communicate. Room and bedding were new and super clean. Other than 2 double beds, it provided an extra mattress for my son, giving us three a perfect restful stay of 2 nights. The breakfast was bakery with coffee / tea / orange juice, simple but definitely sufficient. Onsen was a bit small though and the hotel location was not clear. We entered the hotel phone number in the car’s GPS system but it brought us to another hotel. Since we got there at night, it took us sometime to locate the hotel. Opposite to the hotel was 蓬萊園，there was a beautiful garden inside which was good for morning walk.

The room I was given was terrible, facing other guest rooms directly. If I opened the curtains, I'd be staring right into multiple other rooms, which was super awkward! And this is the first time I've ever stayed in a tatami room where I had to make my own bed! It's not my first time in a tatami room at a hot spring hotel, but this was a first. The outdoor onsen only had one pool, which was okay. The 24-hour supermarket next door was a plus, though.

Suitable for self-driving people to stay, the scenery outside the room is beautiful, but it was raining at that time and I couldn't go out to enjoy it. The house is large, the hot spring is good, and the breakfast is a surprise (I saw the comments before that it was sandwiches).

The best hotel on this trip to Japan, love. Open the door, my friend exclaimed that it was the landlord's house 😄. Pure Japanese style, the housekeeper began to introduce in detail from the front desk, and came to the door to bring hot tea and Japanese snacks, friendly and comfortable. The private soup in the room is not too good! The room was delivered with snow muscle essence suit gifts, as well as small bags with kimono, which repeatedly reminded us that we could take it away as gifts. The slippers are wooden rafts, which is really a proper atmosphere. Dinner and breakfast are served in the room. The little girl waiter smiled and introduced them together, and they came up one by one, which was no different from the Michelin we had eaten. When we left, the waiter took the initiative to take pictures of us and printed them for us on the spot. The smile waved us away from the sight. This service and experience are really great value. If you go to Izu next time, it’s not here.

Lobby is grand and great area, check in service is fast, smooth and patient for serving. Lobby contain a 24-hr shop for us buying snack. Room is clean, big and window can sightseeing city view, great. Bed is comfortable, hotel provide types of pillow for  selection , comfortable for sleeping well.

Fujita

Columbus

Book the best Fujita properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Fujita properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Atour properties

Curio Collection by Hilton properties

Kaiyuan Life properties

yuexianghotel properties

Gargallo Hotels properties

Atlantica Hotels and resorts  properties

Thank hotel premium properties

Horison Hotel properties

Pestana Hotel Group properties

Rixos properties

Barceló properties

Century properties

Lakeshore Hotel properties

RENJOY HOTEL properties

AUSOTEL properties

pingcuokangsang properties

Crowne Plaza properties

Hyatt properties

Jia Jie properties

ipartment properties

Hotel Brands

Singapore Hotels

Johor Bahru Hotels

Shanghai Hotels

Kuala Lumpur Hotels

Guangzhou Hotels

Bangkok Hotels

Tokyo Hotels

Seoul Hotels

Beijing Hotels

Taipei Hotels

Shenzhen Hotels

Chengdu Hotels

Osaka Hotels

Chongqing Hotels

Hong Kong Hotels

Hangzhou Hotels

Ho Chi Minh City Hotels

Nagoya Hotels

Bali Hotels

Kunming Hotels

Popular Cities

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Hotels near ${{poiName}}, ${{cityName}}

Hotels with ${{facilityName}} in ${{cityName}}

${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe up to see more

Enter your dates for the latest hotel rates and availability.

Choose your dates to see the latest hotel prices and availability.

Choose your dates to view the latest prices and availability.

Find Best Hotels in ${{cityName}}

Your recent searches

10 Best Hotels in ${{cityName}} - Deals+Discounts | Trip.com

seo-brand-page_PC_0_0_93

Fujita properties

Top Fujita getaways

Handpicked Fujita properties in Hakone

Hakone Kowakien Ten-yu

Hakone Kowakien Hotel

Hakone Kowakien Mikawaya Ryokan

Hakone Kowakien Miyama-furin

Top Fujita stays in Ito

Ito Kowakien

Wisterian Life Club Usami

Ito Ryokuyu

Your perfect getaway: Top Fujita picks in Fukui City

Hotel Fujita Fukui

Keep Exploring

Hotel Brands

Popular Cities