Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

I’ve stayed at the Flamingo hotel 4 times and I’d have to say for the money spent this time around it has put me off coming back ever again. 
No tea or coffee in the room, no drinking water (not even one bottle). Expensive “resort” fee per day with no “resort” to speak of. 
Food is expensive everywhere inside the hotel. 
The only thing it has going for it is the location. 
Entertainment is old. I mean Wayne Newton. Is he still alive?!
Small towels big enough for children only. 
This trip was the most expensive part of our trip around the world and we won’t he coming back. 
I used to live the Flamingo, but even in the non-smoking room I could smell cigarette smoke coming through the air conditioning. I had to pay extra because the check-in time is so late in the afternoon and we got there at 2, and because my room wasn’t available when I checked in I had to pay for an upgraded room. Even though the room I got was not a newly “renovated” room like the woman at the desk said it would be and ended paying $500 Australian more. Not happy and very eager to leave Vegas because of this disappointing stay.

Hotel room and property was great!  Check-in experience was not good as it took an hour of waiting in line, then the express check-in kiosk wasn’t working for my reservation so I had to stand in another line to get a front desk clerk to assist with the room keys. Property was decorated nicely for the holiday season.

Facilities: The hotel room was spacious. There was no bottled water, but there was a water dispenser in the common area.

Hygiene: Initially, I was given a pillow with obvious stains, which I found very off-putting. I then had housekeeping change it.

Environment: The location on the main arterial road, *****, is excellent, top-notch.

Service: The service was adequate, neither good nor bad.

There's a venue downstairs for entertainment. The value for money was pretty good since I came during the off-season.

The location was good as it was in the centre of the *****.

The check in was fast but they seemed to charge for every small thing and I felt the check in staff was trying to convince me to go for an upgrade 

The room was acceptable but they refused to give me a king bed ( even though it was available) and even though I requested them that I was travelling with my partner, I was told that as I had booked through Trip website I would have to pay additional USD 20  for king bed although the booking specifically said I would be provided if available- which it was, but they wanted extra payment and also I was provided room without a view because I refused an $ upgrade and I was told on the face that this was the case.

This is not a good policy- I can understand if nothing is available but if at the time of booking it was mentioned and If you are a couple and bed is available then they should consider.

The beds were ok and the shower was small but usable- better water pressure in the shower would have been good.

No basic amenities like other hotels such as coffee maker, fridge ( they asked $20 for fridge????) were provided in the room.

No late checkouts were allowed even for an hour - they asked $20 per hour for every hour over 11:00am- all other hotels I stayed in US consider slightly late checkouts.

The luggage storage facilities were good and the checkout was easy.

The lobby and ****** area were intermingled and was full of **** smoke and smell.

So in summary the price is cheap but you get what you pay for.

The hotel has a great location, with The Venetian just a short walk downstairs. Even though check-in took over half an hour, the room was very reasonably priced. What's more, after a quick chat, they assigned me a room with a direct view of the iconic Sphere! It was perfect for just sitting back and enjoying the view. I'd definitely choose this hotel again next time.

Planet Hollywood’s location is unbeatable.. right in the middle of the *****, where everything’s happening. Walk out the door, and you’re practically at the Bellagio fountains, Paris, and a bunch of other ******* and restaurants. If you want to explore Vegas without constantly calling Ubers, this is the spot.  

One of my favorite perks? The Miracle Mile Shops .. connected to the hotel You’ve got shopping, dining, and even a few sneaky happy hour deals if you look around. When it’s 110 degrees outside and you don’t feel like trekking far, having all that just downstairs is a lifesaver.  

The rooms were a pleasant surprise .. way bigger than I expected for the price. Ours had modern decor, a huge bathroom, and killer ***** views. It wasn’t ultra-luxury, but it was comfortable and perfect for a Vegas trip where you’re barely in the room anyway.  

The pool has a fun, social vibe .. music, drinks, people hanging out. It’s not a quiet retreat, but that’s classic Vegas. We had a blast.  

Bottom line? If you want to be in the heart of the action without paying Wynn prices, Planet Hollywood is a solid choice. Spacious rooms, unbeatable location, and plenty to do without ever stepping outside

Overrated. Too expensive for what it is. Yes it’s nice and it’s an experience because it’s iconic. Very very loud everywhere very crowded. The hotel staff wasn’t really friendly many times not even answering to a good morning, my father is in a wheelchair and there’s an area where you have to call assistance for the lift because there’s no ramp and she questioned me why were we going to that corredor and said the shops were already closed. Housekeeping came in the room before the time whilst my father was in the bathroom and the paper of “do not disturb” was on the door. The bedroom wasn’t really clean for 240€ minimum a night even the floors in the bedroom corridors were full of little trash for hours. no complimentary water tea or coffee. The parking walk until the reception was very stressful with a wheelchair and 3 bags on the email they should say that you can drop off the bags at the entrance. For a five star hotel the bed sheets were crumpled and stained a lot of marks on walls and the chair stained. Bed was very comfortable. The toilet was amazing. The ****** staff are very nice. The view is amazing

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

It was amazing! It was clean the people were so nice and professional. Would definitely recommend 👌

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

It was excellent. the only thing was if the phone would work to order food or anything

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Booked online a room for one night.  We stayed at the 20th gl of the Sky Tower.  The room was bigger than most other chain hotels.  The check-in & car parking were at different buildings.  Due to the surrounding one-way streets setup, it took us a while to figure out.

The room cost was separated into two portions, one paid to the booking agency (Trip.com) at reservation & the other to the Circus Circus at check-in.  At checkout, the hotel receipt showed an increase of $2.20 to the original cost when we booked online.  No reason was given to us for why.  So if you book the room similarly to what we did, do pay attention to the cost variation!

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

Caesars

Columbus

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