Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

The Flamingo hotel and ****** is wonderful hotel with history. It is situated on top place in the middle of the *****. We liked the hotel and the flamingo habitat. There are pretty much animals like birds and turtles as well. The most liked bird in this habitat is Bugsy the pelican. It is rescued bird. They take care to this pelican very well!
We had a good time in Las Vegas on this trip.

Hotel room and property was great!  Check-in experience was not good as it took an hour of waiting in line, then the express check-in kiosk wasn’t working for my reservation so I had to stand in another line to get a front desk clerk to assist with the room keys. Property was decorated nicely for the holiday season.

The location is super convenient, right in a bustling area. It's across from the Bellagio, diagonally opposite Caesars Palace, and just a few hundred meters north to the LinQ Promenade.

Even though the hotel is a bit old, the facilities are still quite functional, offering great value for money. The commercial area downstairs is also vibrant and convenient. My only complaint is that the walk from the parking garage to the front desk is quite long, and it's a bit of a hassle dragging luggage over uneven ground.

Paying for parking at the front desk was cheaper, and you can just use your room key to exit the parking garage, which is really convenient.

I booked a room facing the Eiffel Tower, but at check-in, I was given a room on the backside instead.

The location is good in the middle of the las vegas *****. ****** is right at the lobby. However,  my room is at the district 3 and is quite far away from the lobby and hence I have to walk to and forth whenever I need something. The good part is that district 3 is nearer to the car park which I park my car. Room was decent and big. Overall is a good stay.

First time in Vegas, stopped for 4 nights from Australia whilst heading to see family in USA.
Got an upgrade of suite as I mentioned it was my birthday.
Checkin was about 20 minutes in line but once it start at desk was smooth and efficient.
This Resort fee ($60) is just another way for Hotel to collect money. When asked what it was for I was told it’s for wifi, pool, gym and local calls.
I checked in at 4pm and pool closed from 5pm.
Got a refund for one day.
Suite was big but dusty. Mentioned to cleaner in morning after showing her areas thick with dust and she vacuumed. (Note: a free up-graded dust mean lowering of cleanliness).
Maintenance came to change AC filter.
Hotel gave me $75 meal voucher.
Hotel is bang on *****.
Unless going to gamble/get drunk and party … the city of Vegas is expensive and disappointing .

PS
Andrew is a ‘freelance’ driver and so much cheaper to hire.
Paid $31 from airport to hotel (8 minutes ride).
Andrew was $15.
He will also take you to food shops etc for $10 to save  money if on budget and don’t want $20 burgers.

We stayed at the hotel and the next room was making a lot of noise. I called security 3 times no answer. They said we are going to find the problem. Anything happened. I had to get to the coubter and asked to switch rooms. They did but security never showed up. Bad experience for me. They let my daughter and me expose to a this kind of experience

Well it’s Caesars palace! A phenomenal hotel in a great location right in the middle of the *****. The sheer size does mean you have to walk a lot depending on which tower you stay, and to the self car parking garage. The rooms itself were huge. I got the Augustus tower on floor 36 with a beautiful view of the ***** road. The prices within the hotel were obscene however. The fact that parking is $20 dollars is genuinely crazy. They’ve practically outpriced any average traveller and has become crazy expensive throughout the city. Aswell as the prices in the rooms for a single bottle of water $8!!! The ******* were great and had a great atmosphere there (although I left with a net loss of $1200 😧) All in all, it was a great trip, and I can finally say, I stayed at Caesars Palace!!!!

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

Had a good time on date night and we are back for another visit. Returned for another fun weekend!

We are not satisfied with the Front Desk Service.  The staff in charge does not seem to be damiloar with group bookings and how additional group charged were arrived.  Our booking consisting of four rooms was not organized thus causing a lot of confusions and miscommunications. Keycards and room assignments/charhes were interchanged. The rooms were old/ outdated

Everything was very nice in Atlantic City. My girlfriend and I had a great time. The hotel was clean. There was lots to do with the ****** and very good dining would highly recommend.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

I had pleasant time, only thing the shuttle did not pick me up because it was after midnight due to delay of my flight. so I had to pay 35 to travel from the airport to the hotel which a 5 mile drive

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

Caesars

Columbus

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