Name: Twelve Downtown, Autograph Collection
Address: Atlanta, United States
Rating: 8.7

United Kingdom

London

United Arab Emirates

Dubai

United States

Atlanta

Türkiye

Istanbul

Spokane

Chicago

My stay started off reasonably well, but the second night turned into a very frustrating experience.
After my first night (booked via Marriott APP), I decided to extend my stay via Trip.com (which resulted in being assigned a different room), as overall the hotel seemed acceptable, though there were some minor issues in the room — for example, the faucet was loose, and the toilet made noise when sitting on it (to the point where I was slightly concerned it might not be properly secured). Breakfast was à la carte and tasted decent.
However, the second night was extremely unpleasant.
When I was about to go to sleep, I noticed black marks/stains on the bed sheets, which made me uncomfortable. I called the front desk, and was told that housekeeping had already finished for the day, so there was no one available to change the bedding and no immediate solution offered.
When I asked what could be done, I was told that clean sheets could be brought to me — which implied that I would have to change them myself. Only after I questioned this did the staff offer to move me to another room.
Shortly after, the staff came to my room and informed me that I would need to pack all my belongings and move to another room on a different floor immediately. I was also told that I could not leave my belongings in the original room. As she was the only staff member on duty, I had to handle all packing and moving myself.
This happened at around 2:00 AM.
I was genuinely shocked. Based on my past experiences with Marriott International hotels, the usual approach in such situations is to allow the guest to move to a new room to rest first, and pack belongings the next morning — especially at such a late hour.
What concerned me most was not just the inconvenience, but the response. When I tried to explain why this arrangement was unreasonable, the staff focused solely on the fact that she was the only person on duty, rather than acknowledging the impact on the guest.
The following morning at checkout, I raised this issue with the front desk. I received a rather expressionless apology, along with an explanation that she belive it was a “miscommunication.” This response felt dismissive and failed to address the core problem.
Obviously, there are issues in:
	•	Hotel management (only one staff member on duty overnight)
	•	Service policies (no proper solution when basic room issues occur)
	•	Staff training (lack of customer-oriented problem handling)

This is by far one of the best hotels I’ve ever stayed at. The service from the staff was incredible, so thoughtful and kind. The room wasn’t ready for check in time unfortunately. The hotel is beautifully designed. I will definitely be back.

The room facilities were excellent, the aesthetics were great, the environment was comfortable, and the service was superb, especially the staff at the front desk.

The location was also convenient, with a pleasant surrounding neighborhood. It was safe and tranquil.

The staff's service attitude and competence were generally very good. However, the staff at the breakfast restaurant could need improvement.

The service staff in other areas were all fantastic. One of the front desk staff members, an African American man, was particularly warm, friendly, and responsible. He helped my child print documents late at night, thoughtfully provided stationery, and even offered the second-floor art lounge area free of charge for guests to use for working, studying, or reading late at night.

In short, I would definitely stay here again.

We had such an outstanding stay here for my birthday. Our experience started at reception the staff were so helpful, we arrived early before the check in time, this wasn’t an issue and were shown to an upgraded room. 
This hotel has so much history and wonderful architecture it’s a must to visit especially if you also like trains.  We can’t wait to return for our next visit. Thank you for such a memorable time.

The location is fantastic, with Big Ben, Westminster Abbey, Kensington (where the Changing of the Guards takes place), Hyde Park, the National Gallery, Chinatown, and Victoria Station all within a 20-minute walk. St. James's Park Underground Station is a three-minute walk away, and there are also shops and dining options nearby. The service is excellent, with a daily happy hour offering free drinks and snacks (which vary daily), and performances on Fridays. The room was spacious and perfectly accommodated our family of three. The hotel restaurant is a bit pricey, but the food was excellent.

It was a really great stay. Grace and Mihail were very accommodating and the service was excellent. The location of the hotel is recommended as it is very central.

The bed was very comfortable and the front desk service was good.

The room is not big, and there is a bus stop at the door, but when we go out, we still need UBER or the subway. It takes about 20 minutes to walk to the subway station. There is a supermarket nearby. You can buy something in the supermarket a day in advance for breakfast. Because I used the car on my first day out, I put my subway card in another coat pocket. When I went back in the evening, the subway card in my pocket was gone. After I contacted the front desk, the result was as expected. So it feels a little bad.

Location, Location, Location!
If you're looking for the ultimate Downtown Dubai experience, Heritage Hotel delivers in spades. Nestled in the heart of the action, this property boasts an unbeatable location that's hard to rival.
The Highlights:
The Dubai Mall and Souq Al Bahar are literally just a few minutes' walk away, making shopping, dining, and entertainment incredibly accessible. The surrounding area is brimming with restaurants, so you'll never run out of options for a great meal.
We visited during the festive season, and the property was dressed to impress—glitzy decorations and glamorous touches everywhere made it feel truly special for Christmas and New Year celebrations.
The Stay:
The rooms were pleasantly spacious, offering comfortable accommodations after long days of exploring. Service throughout our stay was good and attentive.
The Verdict:
For anyone seeking convenience and proximity to Downtown Dubai's best attractions, Heritage Hotel is a solid choice. It's perfect for travelers who want to be in the thick of it all without compromising on comfort.
Recommended for: Shoppers, foodies, and anyone wanting easy access to the iconic Downtown Dubai lifestyle.

Excellent hotel, in an excellent location. Very nice rooms. Beautiful pool on the 3rd floor. Quite nice territory and a good beach. There are also disadvantages - there is construction near the pool on the street. Not noisy, not dusty, does not particularly interfere. But the sight of the crane certainly does not win. There are many activities on the beach, so there is always quite loud music. Lovers of a quiet holiday may not like it. Otherwise, great.

Helped to arrange the room, Nour at the front desk is great, next to the city walk, very convenient

This king-sized room might seem expensive at first, but it's actually incredible value. For our family of three, it essentially gives us a theme park experience for a whole day. Each of us gets a ticket worth 600 RMB, yet the entire hotel stay only cost 2200 RMB. You can choose from four different parks, and they're all fantastic – my child is already begging to go back! The resort also has a swimming pool, a lazy river, a splash area for kids, a football field, and various other recreational facilities. The hotel food is delicious, and you can even feed fish on your way to breakfast. There are a lot of Europeans and Americans at this resort, and not many Chinese, but I really, really recommend it – it's absolutely perfect.

The hotel was amazing all the staff are friendly. Room was really nice and clean. Would come back here again

The hotel itself is fine, but the location is terrible. Taking a taxi to the nearest metro station costs 70 PLN, which is a waste of time and extra money. Breakfast is overpriced for the quality; the coffee is undrinkable, absolutely the worst. The rooms are clean, though when I booked a 'luxury room,' I expected a view other than a highway (especially since the photos looked different). Overall, I recommend choosing a hotel much closer to the metro, as you'll save time and money – a taxi for just 5 km is incredibly expensive here.

Very nice newer hotel. Service was ok. Security arrived quickly to reset the safe, though the maintenance staff couldn't fix my dripping shower faucet. They showed up right away, misdiagnosed the problem and said it would stop over time. It didn't. When I notified the front desk the next morning, they assured me that maintenance would be there to fix it. They never showed up again. Three days of hearing a dripping shower faucet...
Oh yeah, and don't get a room on the second floor near the fitness center. Gyms bros too weak to properly put down dumbbells. *****s letting them drop and thus rattling everything on the floor at all hours of the day and night.

This is not my first time here , I used to be very nicer when it was Thompson , now the service is very bad specially, the guy who fill out the bar inside the rooms he’s very very rude .

Brand new hotel.
Recently renovated. Walking distance both from Arena and from.Sradium

The hotel facilities are perfect and clean, except for the order details that need to be marked with breakfast (including breakfast: 20 USD for breakfast), everything else is very good👍

Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. 

The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.  

All in all, it was a very pleasant stay.

Autograph Collection

Columbus

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