Name: Al Habtoor Grand Resort, Autograph Collection By Marriott
Address: Dubai, United Arab Emirates
Rating: 8.8

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We had such an outstanding stay here for my birthday. Our experience started at reception the staff were so helpful, we arrived early before the check in time, this wasn’t an issue and were shown to an upgraded room. 
This hotel has so much history and wonderful architecture it’s a must to visit especially if you also like trains.  We can’t wait to return for our next visit. Thank you for such a memorable time.

While waiting for the airport pickup after checking out, the female reception approached me asking for payment for service charge. When I told her that I would complain to Trip.com for this extra charge, she said it was their discretion to charge this additional charge to the guests or not (what?) and I had the option not to pay. And I told her that I chose not to pay.

I am not sure what it is. But I felt something not right.

From the start until I left, I never felt welcome at this hotel. I will not stay at this hotel again.

This is by far one of the best hotels I’ve ever stayed at. The service from the staff was incredible, so thoughtful and kind. The room wasn’t ready for check in time unfortunately. The hotel is beautifully designed. I will definitely be back.

The hotel opened in 2018 and is very well maintained. The breakfast is remarkable and the bedroom is also very large, the largest area encountered on this trip. It is about a 5-minute walk from Blackfriars Station (cross the bridge). There are other bus and subway lines around, and it is very close to the supermarket. It takes about 15 minutes to walk to Big Ben. Slippers are provided in the room, and toothbrushes need to be asked for when checking in.
Let's talk about the shortcomings 1️⃣ After finding that the room was given on the first floor, I asked to change to another floor. The front desk said that there were only five floors in total and that it could not be changed (but the occupancy rate during the actual stay was not high) 2️⃣ The room service speed is relatively slow.

The hotel is located in the city center, quiet in the bustle, and within walking distance of many attractions such as Buckingham Palace, Westminster Abbey, Big Ben, and the London Eye. When we arrived, we were told that the reservation could not be found (probably due to an oversight by their reservation department). The suite for 3 people I booked was no longer available, and I was given two standard rooms, which was a timely solution to the problem.

The hotel itself has good environment, facilities and services, and the breakfast is quite rich. Regarding this hotel, there is an introduction on Zhihu that it was once a famous ”spy hotel”. If you are interested, you can check it out.

The room is not big, and there is a bus stop at the door, but when we go out, we still need UBER or the subway. It takes about 20 minutes to walk to the subway station. There is a supermarket nearby. You can buy something in the supermarket a day in advance for breakfast. Because I used the car on my first day out, I put my subway card in another coat pocket. When I went back in the evening, the subway card in my pocket was gone. After I contacted the front desk, the result was as expected. So it feels a little bad.

It was a really great stay. Grace and Mihail were very accommodating and the service was excellent. The location of the hotel is recommended as it is very central.

The bed was very comfortable and the front desk service was good.

This is not my first time here , I used to be very nicer when it was Thompson , now the service is very bad specially, the guy who fill out the bar inside the rooms he’s very very rude .

Very nice newer hotel. Service was ok. Security arrived quickly to reset the safe, though the maintenance staff couldn't fix my dripping shower faucet. They showed up right away, misdiagnosed the problem and said it would stop over time. It didn't. When I notified the front desk the next morning, they assured me that maintenance would be there to fix it. They never showed up again. Three days of hearing a dripping shower faucet...
Oh yeah, and don't get a room on the second floor near the fitness center. Gyms bros too weak to properly put down dumbbells. *****s letting them drop and thus rattling everything on the floor at all hours of the day and night.

Brand new hotel.
Recently renovated. Walking distance both from Arena and from.Sradium

Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. 

The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.  

All in all, it was a very pleasant stay.

The hotel facilities are perfect and clean, except for the order details that need to be marked with breakfast (including breakfast: 20 USD for breakfast), everything else is very good👍

Booked room with Burj Khalifa View during new year eve.  The view from the room is fantastic and we don’t have to bring our kid out during countdown, just sit back and relax with wine.😍 Staff at the reception area are good and polite, always with friendly smile. Location of this hotel is fantastic too, just a 5-10mins walk to Dubai Mall. 

Bad about this hotel are bellboy, some of the breakfast staff, and breakfast options. Bellboy services are not up to standard and the staff are rude which made me pissed off. 
Breakfast options are the worst among 3 hotels we stayed during these UAE trips. 
Staff who serve us also funny, I had requested one of the indoor staff to top up hot water for teapot as the tea is too thick for me, but the staff told me there are still tea inside, don’t need to top up hot water, what a joke?? The other staff who serve us during outdoor is good and polite, totally different from the indoor staff.

A new hotel with good service. It's suitable for those traveling by car. The room view is of a construction site. Breakfasts are varied.

On arrival they could not find my booking, and i had to wait for sometime then it was found
Early morning bad smell comes from the outside due to plant watering 
Other than that all was perfect
Kids club team and dinner buffet at 4 floor was delicious 
Breakfast at g floor was average

Helped to arrange the room, Nour at the front desk is great, next to the city walk, very convenient

Excellent hotel, in an excellent location. Very nice rooms. Beautiful pool on the 3rd floor. Quite nice territory and a good beach. There are also disadvantages - there is construction near the pool on the street. Not noisy, not dusty, does not particularly interfere. But the sight of the crane certainly does not win. There are many activities on the beach, so there is always quite loud music. Lovers of a quiet holiday may not like it. Otherwise, great.

Autograph Collection

Columbus

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