Name: Austria Trend Hotel Congress Innsbruck
Address: Innsbruck, Austria
Rating: 9.1

Austria

Vienna

Salzburg

Innsbruck

Graz

Austria Trend Hotel Schönbrunn Wien was absolutely gorgeous. The ambience was warm and inviting, and its location—right in front of Schönbrunn Palace—made it a wonderful choice for those visiting the palace. There were plenty of nearby shops and cafes, which added to the convenience.  

However, if you’re planning to do sightseeing in the main city, transportation is something to consider. You’d either need to take a taxi (about 15–20 minutes) or a tram (around 45 minutes). So, while this hotel is perfect for a Schönbrunn-focused stay, it might not be the most convenient base for exploring the entire city.  

The staff were friendly, but one issue stood out—housekeeping. On our morning of departure, cleaning staff knocked on our door around 10–11 AM, seemingly checking when we would be leaving. Since checkout was at 12 noon, it felt like they were unnecessarily rushing us, which was a bit frustrating.  

Another concern arose after checkout. We left our luggage near the baggage room at reception to explore more, and upon returning, the staff couldn’t locate our bags—even though we had the receipt given by the staff when we dropped them off. Instead, we were asked to search through the luggage ourselves in a room full of other guests’ belongings. This didn’t feel very secure, as it seemed possible for someone to mistakenly—or even intentionally—take another person’s bags. Better monitoring or improved staff training in this area would certainly enhance the experience.  

Despite these issues, the hotel was lovely, and the staff were welcoming overall. With a few improvements in housekeeping procedures and baggage storage security, this could be an even better place to stay.

We were kindly upgraded to a suite by the front desk, which was a wonderful bonus! The room was spotless, had excellent soundproofing, and was wonderfully quiet at night. The location is also excellent; just about a 200-meter walk away, you'll find a bus stop with routes directly to the city center and the Heroes' Square area. Even better, the 71E bus stops right at the hotel entrance for the return journey, which is incredibly convenient. While the hotel does show its age a bit, Vienna truly is renowned as one of the most livable cities. Consistent with this, the hotel's maintenance and service are absolutely top-notch, more than making up for any dated aspects.

I stayed at Austria Trend Hotel Doppio Wien, and while the rooms were comfortable and the breakfast good, my rented car was damaged overnight in the hotel's parking area. Unfortunately, the staff wasn't helpful in resolving the issue. Overall, it was an okay stay, but I’d be cautious about the parking situation.

I  booked a triple room for 3 adults and first I was given a room with one bed only, so, was forced to to get back to the reception with all the things and then they gave me a room with 2 beds and a smaller folding bed. Please pay attention, that they call 15m room - ”triple”.
Also, instead of proper door to the bath room, there was a sliding glass door with a hole instead of a handle which didn't provide any privacy.
All the facilities were very low, like for small kids, shower cabin is extremely small, no toiletries.
Poor pillows, bad matrasses. 
To switch AC on/off you have to call to the reception.

Hotel Location: The hotel is situated on a side street off the main pedestrian thoroughfare in Vienna's city center, right in the small square with the fountain (as pictured). It's within walking distance of many attractions, for example, St. Stephen's Cathedral is only about a five-minute walk away. There are also plenty of restaurants nearby, and the metro station isn't far from the hotel.

Hotel Room: The room was incredibly spacious and expansive. We arrived at the hotel early, and the front desk was very accommodating, allowing us to check in right away after confirming that a room was available.

The staff is friendly and helpful. The hotel is located about ten minutes from the tram and train station. The facilities are very clean and the sanitation is good. However, every time I enter the room, there is a freshly renovated smell that takes time to get used to.

The Hotel is located on the hill and the entire city can be seen from it - very beautiful. The Hotel has a style and really feels like living in a castle. The parking is free and there is plenty of space. The but station is right at the Hotel and it takes 30-60min to get to city center. Our room had a 2nd floor, the wooden stairs  unfortunately creaked a lot, so one needs to move slowly at night not to wake up the kids. The breakfast is good, the restaurant is also good, and staff is very friendly. Overall I recommend the Hotel.

I like it very much. The subway is very early. The opposite is the zoo. There are many things to eat around. The hotel is very cost-effective. I will stay here next time I go to Vienna.

The carpet in the room had a musty smell. The hotel facilities were average, and the semi-enclosed bathroom had water leaks. The room was well soundproofed. It's a half-hour light rail ride from the city center, not far from the station, and there were many cars. Free parking is available.

The hotel is clean and neat. We had a quiet room with windows facing the yard. It is really quiet, no noise at all in the night. It is several minutes away from the Ubahn station, good connection.

Stayed 4 nights in August.  Location is convenient for exploring the Old Town and the surrounding cities, and thanks to the recently introduction of the guest travel ticket that provides free local transportation made day trips to old town much convenient and added great value to our stay.  However, we were unable to store our luggage overnight after checkout,  which was inconvenient and detracted from an otherwise smooth experience.
The experience for room cleaning was however far from satisfactory, recalling a few issues:
＞ Upon arrival we found several strands of hair on the pillowcase and bed cover, which gave an immediate impression of insufficient housekeeping;
＞ On one day, the trash bin in the room was still full from the previous day, while the bathroom showed no sign of cleaning done with the basin was visibly dirty and residue left uncleaned;
＞ Towels were collected by housekeeping but no fresh ones were left. We had to go to the reception desk to request replacements.  
The breakfast offered a good variety of options, including breads, cold cuts, fresh fruits, pastries, cereals, and limited hot items. The selection was adequate and provided a solid start to our day.

It’s within walking distance to the historic street, making it easy to explore the local charm and atmosphere. The view of the Alps from the room was absolutely stunning.

One thing to note is that parking is quite limited, so it’s best to reserve a spot in advance to avoid any inconvenience.

Austria Trend

Columbus

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